Director, Pfizer Patient Services (PPS) Patient Solution Insights & Analytics

Biopharma Careers; New York (NY); Hybrid; USD 163,000 - 272,000; Full time

Benefits offered by this job

Employee referral bonus

Hybrid work arrangement

Relocation assistance may be available

Job summary

Pfizer is seeking a senior data and insights expert to lead analytics for Patient Services programs in the Oncology/Primary Care units. The role emphasizes data-driven strategy, cross-functional collaboration, and applying advanced analytics to inform brand priorities.

You will work in a hybrid setup, partnering with Business Analytics, Technology, and external providers to deliver scalable insights, models, and data products while ensuring governance and compliance.

Qualifications

• Breadth of leadership across functions and ability to influence and coach
• 8+ years in Biopharma, analytics, consulting, or related area
• 3+ years hands-on coding in SQL or similar data analytics tools

Responsibilities

• Deliver data-driven insights and solutions for Pfizer's Patient Services programs
• Collaborate with cross-functional teams to develop and implement data products
• Identify KPIs to monitor program performance and drive improvements
• Provide leadership in data governance and analytics methodologies

Skills

Analytical thinking

Python

SQL

R

Education

Bachelor's degree +8+ years

Master's degree +7+ years

PhD +5+ years

Tools

SAS

Job description

ROLE SUMMARY

Patient Solution Insights & Analytics, part of Pfizer Patient Services (PPS), harnesses the power of data to drive robust analytics and insight development that inform Pfizer's most critical business questions. The Patient Solution Insights and Analytics team's rigorous analytical expertise is depended on as the compass and decision support for the enterprise.

Our dynamic, exciting team of subject‑matter experts comes from diverse backgrounds and experiences, including data science, digital analytics, finance, market research, and consulting. As a team, we collaborate to turn data into meaningful insights that will have a
direct impact on patient's lives and the future of Pfizer, as a data‑driven organization.

This role is dynamic, fast‑paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join PPS colleagues who are dedicated to helping drive improvements to Pfizer’s patient service programs through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways.

ROLE RESPONSIBILITIES

This role is accountable for delivering data driven-insights & solutions for patient services programs for Pfizer’s (Oncology /Primary Care) business unit and will partner with functionalleads for Pfizer’s Business Analytics community, Pfizer Business Technology, the Specialty Pharmacy Provider (SPP) center of excellence and external SPP customer, legal and compliance to develop and implement models, insights, and data products that drive each brands’ strategic priorities.

Represent PPS Patient Solution Insights & Analytics Leadership, as the subject matter expert, to build data-driven alignment on program strategy decisions for brand leaders.

Perform sophisticated syntheses across multiple insight sources (i.e., secondary analytics, primary strategy, and stakeholder feedback) to deliver impactful and relevant patient services strategy recommendations.

Identify KPIs to monitor and diagnose program performance and operational execution, across the patient journey.

Maintain data governance standards to ensure consistency and clarity in program metrics / business rule implementation over time.

Proactively work across the enterprise to push novel analytic methodologies, co‑create solutions and oversee implementation of solutions with stakeholders.

Identify efficiencies and future‑forward ways to accelerate the timeliness of analytics/insights delivery.

Work within a high‑performing team of insights professionals, responsible for delivering integrated insights, program measurement analytics, reporting, and launch support for each BU.

Partner with PPS cross‑functional teams, Digital, Operations, Access/Affordability, and Patient Assistance Programs to pull through insights into action plans.

Monitor and manage research and analytics program budgets, identifying opportunities for cost savings, and ensuring financial compliance.

Technical Skills

Strong Analytical, coding skills (such as: Python, R, SQL, etc.), MS Excel and PowerPoint skills.

Familiar with, and experienced at, different insight development methods across secondary data analytics and primary market research.

Previously demonstrated experience in using innovative techniques to monitor, simulate and analyze complex data sets.

Ability to assess and direct vendor technical capabilities and manage risks in the analytic process.

BASIC QUALIFICATIONS

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Applicants must have a bachelor's degree with at least 8+ years of experience; OR a master's degree with at least 7+ years of experience; OR a PhD with 5+ years of experience of relevant experience (ideally in a quantitative, scientific, engineering, business, or related discipline).

Demonstrated breadth of leadership experience and capabilities, including the ability to influence and collaborate across functions, develop and coach others, and lead teams to achieve meaningful outcomes, drive business impact, and successfully execute strategic objectives.

8+ years’ experience in Biopharma, analytics, strategic consulting, business, or related area

3+ years of hands‑on coding experience in SQL or other data analytics tools in life sciences (e.g., Python, R, SAS)

Experience with the pharma ecosystem and datasets including physician‑level prescribing, institutional sales data, payer‑prescriber‑level data, formulary data, Rebates, Symphony claims, Copay claims

Prior experience with the operational monitoring and impact assessment of patient services programs, including specific programmatic components, spanning: Affordability Programs (e.g., Copay, eVoucher), Field Access Support, Hub/Prior Authorization Support, Pharmacy / Distribution Workflows (i.e., retail, specialty pharmacy, and buy‑and‑bill)

Demonstrated success in a highly fast‑paced setting

Ability to execute business direction, priorities, and action plans

Demonstrated analytical capabilities and critical thinking skills

Strong project management and organizational skills with cross‑functional teams of diverse colleagues

Exceptional written and verbal communication skills, and prior experience in presenting to functional leaders

Strong customer service orientation

Ability to receive and implement direction from senior colleagues to achieve meaningful outcomes and create business impact

Commitment to receiving development and coaching from leadership

Other Job Details:

Ability to travel based on business needs

Eligible for employee referral bonus

NOT eligible for Relocation Package

This position is hybrid and requires working from NYHQ 2 to 3 days per week

#LI-PFE

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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