Senior Director, Communications Strategy & Operations

100 Salesforce, Inc.; San Francisco (CA); On-site; USD 182,000 - 305,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Parental leave

Life insurance

Disability insurance

401(k)

Employee stock purchase plan

Job summary

Salesforce, Inc. is seeking a strategic operator to scale a fast-moving global Communications function. You’ll partner with the CCO and senior leaders to turn priorities into results, shaping planning, resources, and measurement across the team.

You’ll lead a small team, drive OKRs and cadence, and ensure alignment with cross-functional partners including Finance, Legal, People, and Marketing. If you think strategically and act as an operator, this is your role.

Qualifications

• 10+ years of experience in strategy, business operations, program management, consulting, or chief-of-staff roles.

Responsibilities

• Translate strategy into action with the CCO and leadership, defining priorities and plans.
• Drive planning and performance rhythm with OKRs, reviews, and leadership meetings.
• Be a trusted partner to the CCO, flag risks and manage priorities.
• Shape resource decisions with budgeting, forecasting, and vendor spend.
• Align with media and other teams on priorities, resources, and timelines.
• Connect with Finance, People, Legal, and Marketing to keep the function integrated.
• Design the operating model; improve structure, processes, tools, and reporting.
• Develop talent by leading a small team and supporting onboarding.

Skills

Strategy

Operations

Program management

Consulting

Executive communication

Budgeting

Job description

Job Category Operations Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience The Communications team is looking for a strategic operator to help a large, fast-moving global function turn priorities into results. Working across the Global Communications team, this leader connects strategy to execution: shaping how the team plans, allocates resources, and measures impact, and making sure the work gets done. They are a trusted thought partner to the CCO and senior leaders, helping the function scale and stay focused on what matters most. This role suits someone who thinks like a strategist and delivers like an operator, with sound judgment, an ability to see the whole system, and the credibility to drive alignment across a complex organization.

What You’ll Actually Be Doing

• Translate strategy into action. Work with the CCO and leadership team to define priorities, sharpen goals, and build the plans, milestones, and metrics that turn them into results.
• Drive the planning and performance rhythm. Own the cadence of planning cycles, OKRs, executive reviews, and leadership and all-team meetings, ensuring discussions are focused on the right decisions and followed through.
• Be a thought partner to the CCO. Anticipate needs, pressure-test thinking, flag risks and opportunities early, and help manage the CCO’s priorities alongside the function’s.
• Shape resource decisions. Partner with the Communications operations team to support budget planning, forecasting, and tracking, including agency and vendor spend, and help leadership make informed trade-offs.
• Align the function. Work closely with leaders across media, creative engagement, and other Communications teams to align on priorities, resources, and timelines, and resolve conflicts before they become blockers.
• Connect across the enterprise. Partner with the Communications operations and strategy team and with Finance, People, Legal, and Marketing to avoid duplication, share best practices, and keep the function integrated with company priorities.
• Build how the team works. Identify opportunities to improve structure, processes, tools, and reporting, and design the operating model that helps the function scale.
• Develop talent. Lead and grow a small team and support hiring, onboarding, and organizational planning.

You're Our Person If…

• 10+ years of experience in strategy, business operations, program management, consulting, or chief-of-staff roles, ideally within communications, marketing, or another corporate function
• Strong strategic and analytical skills, with the ability to turn ambiguity into clear priorities and plans
• A track record of running complex, cross-functional work and keeping senior stakeholders aligned
• Financial fluency, including comfort with budgets, forecasting, and vendor management
• Sound judgment and discretion with sensitive information, and the credibility to work with executives
• Excellent written and verbal communication skills, including the ability to distill complexity for senior audiences
• Collaborative, low-ego style and the ability to influence without formal authority
• Comfort with ambiguity and pace in a high-visibility environment

Even Better If…

• Experience in corporate communications, public affairs, or an agency environment
• Experience at a large, global technology company
• Experience building or scaling an operations function or operating model

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $181,700 - $304,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $218,100 - $332,600 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.