Senior Director Commercial Data Enablement & Platforms Suite Lead

Jazz Pharmaceuticals; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Jazz Pharmaceuticals is accelerating its data-driven decision-making through a unified, governed commercial data foundation. The Senior Director will partner with the Technology Domain Lead to drive data strategy, standards, and governance across global markets, enabling trusted data assets for analytics and personalized engagement.

Leading a team of Global Data Strategy, Data Master, and Data Management owners, the role focuses on scalable, compliant data capabilities for streamlined analytics,

Qualifications

• Experience with data governance and data quality management.
• Knowledge of master data management (MDM) concepts and data modeling.
• Experience working in Agile product development environments.
• Experience with data platforms and modern data architectures.
• Familiarity with data automation, AI/ML workflows is a plus.

Responsibilities

• Set the vision, multi-year strategy, and roadmaps for the Commercial Data Enablement & Platforms team.
• Define a scalable centralized data operating model for commercial data across brands, markets and functions.
• Establish and govern data standards to enable interoperability and reuse.
• Align data capabilities with governance frameworks and lifecycle management.
• Own budget and resource allocation for maximum impact.
• Collaborate with CX/DEC leadership on talent strategy and capability development.

Skills

Data governance

Data quality management

MDM

Agile

AI/ML experience

Data platforms

Data architecture

Data modeling

Stakeholder communication

Tools

AWS Redshift

Snowflake

Job description

If you are a current Jazz employee please apply via the Internal Career site

Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases — often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit www.jazzpharmaceuticals.com for more information.

Job Description

Brief Description:

Building Global Capabilities in a Capability Operating Model to Power Our Business:

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

To power this ambition with both speed and scale, we are embracing a new capability-oriented operating model, allowing business and technology teams to partner side by side in building, advancing, and delivering global capabilities across our enterprise. Cross-functional, empowered Global Capability teams own outcomes—not just outputs—and work from clear capability visions, strategies, and measurable goals. We prioritize user problems, validate solutions through experimentation and data, and iterate quickly to create real value for our users and the business. As part of this model, you’ll collaborate closely with users, stakeholders, and technical teams across the organization, using discovery and delivery practices to ensure we’re building the right things, in the right way, at the right time.

The Senior Director, Commercial Data Enablement & Platforms plays a critical role in shaping how Jazz enables data-driven decision-making across the enterprise. This role is responsible for partnering with the Technology Domain Lead (in the Digital Enterprise Capabilities organization) to drive the development of a unified, governed commercial data foundation, ensuring customer, market, and engagement data are integrated, trusted, and accessible to power analytics, insights, and personalized experiences. It goes beyond data management to proactively define how data is scaled as a strategic asset, establishing the platforms, standards, and governance required to deliver high-quality data capabilities that support analytics, orchestration, and AI-driven capabilities. As a senior strategic partner to franchise, analytics, and technology leaders, this role embeds commercial data enablement into how Jazz operates, connecting data across customer types, enabling 360-degree views, and supporting seamless, coordinated execution across marketing, analytics, and customer engagement.

This role will report to the head of Customer Insights & Data in Customer Experience Operations and directly leads a team that includes:

• An individual focused on Global Commercial Data Strategy, responsible for data sourcing, vendor management, and aligning data capabilities to business priorities across analytics, activation, and customer engagement

• The Global Capability Owners for Data Master (US) and Data Master & Management (EUR/INT), responsible for building and maintaining centralized source of truth for commercial HCP, HCO, payer, patient, consent data masters

• The Global Capability Owners for Data Management acts as the primary interface for franchise and functions, addressing data-related needs, overseeing data quality and overseeing the development of customer 360 capabilities, including for specialty pharmacy / specialty distributor data

• The Global Capability Owners for HCP/HCO Data Management and Payer/Patient Data Management, responsible for delivering unified, trusted, and scalable commercial data assets (C360 for HCP, HCO, Payer, Patient) that enable analytics, AI, and omnichannel engagement

At Jazz, we believe that effective people leadership is essential to our success. Our people managers play a vital role in creating an environment where teams thrive, and individuals reach their full potential. Jazz invests in people managers to equip them to drive performance, grow individuals, and create belonging. As a result, Jazz people managers champion a culture of collaboration, inclusion, and belonging, ensuring that everyone feels heard and valued. They connect with their teams on a personal level, understanding their unique needs and motivations and providing personalized support to empower every team member to thrive.

Essential Functions/Responsibilities

Key Responsibilities:

Leadership, Strategy and Vision

Set the vision, multi-year strategy, capability roadmaps for the Commercial Data Enablement & Platforms team, aligned to enterprise CX priorities and the capability operating model.

Define and govern a scalable, centralized data operating model for commercial data, including data sourcing, ingestion, standardization, governance, and quality frameworks to enable consistent, trusted data across brands, markets, and functions.

Establish and maintain commercial data standards that enable scalability, interoperability, and reuse while reducing duplication, rework, and fragmentation across systems and teams.

Align commercial data to enterprise-defined governance frameworks, ensuring effective stewardship, data quality and lifecycle management to strengthen trust, usability, and adoption.

Own budget and resource allocation, making investment decisions across capabilities and teams to maximize impact and long-term value.

Set and evolve team vision and strategy, aligned to Customer Insights & Data priorities and Jazz objectives.

Translate franchise, functional, regional and customer strategies into clear priorities.

Define and govern how commercial data capabilities should mature over time, balancing near-term execution needs with long-term standardization, scalability, and reuse (in partnership with Domain and Technical Domain Leads for Customer Insights & Data).

Partner with the Data, Analytics & Insights Domain Lead and Technical Suite Lead on resource planning, capability development, technology roadmap, and evolution of the operating model as data capabilities mature.

Own and evolve the Commercial Data Enablement & Platforms Suite vision and strategy, aligned to domain strategy and global objectives.

People Management

Partner with CX and DEC Head of Customer Insights & Data on resource planning, talent strategy, and capability development, including attracting, developing, and retaining high-performing data talent as capabilities and the operating model evolve.

Lead and develop Team Leads, reinforcing clear decision rights, accountability, and performance expectations. This includes:

• CX Global Data Strategy lead, responsible for defining and executing the global commercial data acquisition strategy, ensuring robust agreements with 3rd party data vendors, and managing the commercial data inventory to enable consistent, high-quality use of data across CX
• CX Global Capability Owner, Data Master (US), accountable for delivering accurate, standardized master data management (MDM) solutions across US commercial domains, enabling trusted source of truth for customer data
• CX Global Capability Owner, Data Master & Management (EUR/INT), accountable for delivering standardized and high-quality commercial data across EUR/INT markets, aligned to enterprise standards while addressing regional requirements to support reliable, compliant and interoperable customer data
• CX Global Capability Owner, Data Management Lead, accountable for overseeing delivery of high-quality commercial data capabilities enabling 360-degree customer views across SP/SD, HCP, HCO, Payer, and Patient, and ensuring effective execution of the end-to-end data lifecycle from ingestion, quality monitoring, and consumption across downstream platforms
• CX Global Capability Owner, HCP/HCO Data Management, accountable for delivery of high-quality HCP / HCO data assets, supporting with data ingestion, quality monitoring and ongoing maintenance of customer 360 for HCP/HCO data
• CX Global Capability Owner, Patient and Payer Data Management, accountable for delivery of high-quality patient and payer data assets, supporting with data ingestion, quality monitoring and ongoing maintenance of customer 360 for Patient/Payer

Provide executive oversight of end-to-end data operations, including offshore team/MSP-managed execution of data quality monitoring and build, governance adherence, vendor performance, and continuous improvement of data availability and reliability.

Manage vendor partners, ensuring clear accountability, quality delivery and alignment to objectives.

Foster a high performance-driven culture of collaboration, learning, and continuous improvement across the team.

Cross-Functional & Regional Alignment

Partner closely with the Activation Leads to ensure user needs, readiness, enablement, and adoption considerations are embedded in team strategy and prioritization.

Work with franchise, functional, and regional stakeholders to define clear commercial data priorities, balancing local needs with global data standards and scalable ways of working.

Bring together connected capabilities across Customer Analytics & Insights, Advanced Analytics & Optimization, and Customer Orchestration in partnership with Technology, Legal and Compliance to ensure Commercial Data Enablement & Platforms operates as a integrated global capability that powers other capabilities and our business more broadly.

Represent the Commercial Data Enablement & Platforms team in cross-functional forums to manage dependencies, resolve risks, and drive adoption of enterprise data platforms, standards, and governance practices.

Lead resolution of complex, cross-team issues affecting Campaign Orchestration performance or adoption.

Identify organizational training needs and partner with Learning & Development to design and deliver targeted capability-building programs that enable effective execution.

Required Knowledge, Skills, and Abilities

Technical Skills

Deep understanding of commercial data operating models, including data governance, data quality management, stewardship, audit readiness, and continuous improvement embedded within modern data ecosystems.

Deep understanding of commercial data management, including customer, account, payer, and patient data and how they are governed and integrated including concepts such as PII and GDPR.

Strong understanding of enterprise data platforms and architecture, including data fabric/mesh, master data management (MDM), data integration, and semantic layers that enable scalable, compliant data access across brands and regions.

Strong command of data standardization and reuse frameworks, including data models, taxonomies, and metadata management that reduce duplication and enable consistent, interoperable data across systems and use cases.

Familiarity with omnichannel data flows and integration, supporting alignment across digital, field, and third-party data sources to enable unified customer views and engagement.

Knowledge of best practices associated with data mesh structures and data modeling; familiar with the features of capabilities such as AWS Redshift and Snowflake.

Experience working within Agile product development teams and product operating models.

Experience with AI/ML, data automation, or advanced analytics workflows, including enabling data pipelines and platforms that support predictive models, personalization, and decision intelligence.

Experience leading and developing a high-performing team, including resource planning, performance management, and talent development to support evolving business needs.

Business Skills

Data-Driven, Digital-First Mindset — Ability to identify opportunities to enhance customer experience and business performance through data, platforms, and automation, enabling scalable, efficient, and insight-driven outcomes.

Strategic Communication & Storytelling — Ability to translate complex data concepts into clear, compelling narratives that drive alignment, inform decision-making, and inspire action across technical and non-technical stakeholders.

Cross-Functional Matrix Leadership — Ability to work fluidly across teams and reporting lines, aligning diverse stakeholders (e.g., analytics, marketing, technology, compliance), coordinating shared priorities, and driving progress in a matrixed environment with distributed accountability.

Systems & Ecosystem