Senior Director, Closing Operations

Team Architects Ltd; Charlotte (NC); Sur place; USD 66 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with company match

Paid Time Off

Training and professional development

Résumé du poste

Hankin & Pack PLLC, a growing residential real estate law and title/settlement practice, seeks a Senior Director of Closing Operations in Charlotte, NC. You will oversee residential closing and pre-closing operations across NC, SC, and GA, and lead four Team Leads supporting five business divisions.

You will partner with the COO on operational strategy, staffing, performance, and growth, set service standards, monitor KPI-driven performance, and ensure accurate, timely, compliant transactions at

Qualifications

• 7+ years in residential real estate closing operations or related field.
• 3+ years senior leadership managing high-volume operations teams.
• Experience with scalable processes and KPIs.
• Strong communication and client-service skills.

Responsabilités

• Oversee residential closing and pre-closing operations across NC, SC, and GA.
• Lead and develop four Team Leads supporting five divisions.
• Partner with the COO on strategy, staffing, and growth.
• Ensure compliant, timely transactions at scale.

Connaissances

Team leadership

Operations management

Workflow optimization

Strategic planning

Stakeholder management

Outils

TPS

Qualia

Description du poste

Senior Director, Closing Operations

Location: Charlotte, NC
Job Type: Full-Time, In-Office
Compensation: $100,000–$110,000 base salary + performance-based bonus

About the Opportunity

Hankin & Pack PLLC is a growing residential real estate law and title/settlement practice serving clients across North Carolina, South Carolina, and Georgia.

What You’ll Lead

• Oversee residential closing and pre-closing operations across NC, SC, and GA.
• Lead and develop four Team Leads supporting five business divisions.
• Partner directly with the COO on operational strategy, staffing, performance, process improvement, and growth.
• Establish clear expectations, accountability, and service standards across the closing organization.
• Monitor capacity, productivity, quality, pipeline health, and service-level performance.
• Ensure the operation delivers accurate, timely, compliant, and client-focused transactions at scale.

Key Responsibilities

• Oversee the full closing lifecycle, ensuring transactions move efficiently, accurately, and within established deadlines and service levels.
• Identify and resolve workflow bottlenecks, capacity constraints, quality issues, and operational gaps.
• Maintain consistent processes, documentation, and performance standards across teams and transaction types.
• Reinforce appropriate controls around client funds, documentation, compliance, and risk.

People & Client Leadership

• Coach and develop Team Leads and the broader closing organization, fostering ownership, accountability, and continuous improvement.
• Support recruiting, onboarding, staffing, and retention in partnership with the COO and HR.
• Serve as a senior escalation point for clients, Realtors®, lenders, and other stakeholders, ensuring issues are handled with urgency and professionalism.
• Maintain a calm, solutions-oriented approach during high-volume and time-sensitive closing periods.

Process Improvement & Scalability

• Use operational data and KPIs to identify trends, improve efficiency, and increase capacity.
• Build scalable workflows, reporting, and performance-management processes that support continued growth.
• Partner with technology stakeholders to optimize title production systems, e-signature platforms, portals, and other operational tools.
• Lead improvements that reduce errors, strengthen communication, improve turnaround times, and empower teams to resolve issues independently.

Compliance

• Ensure closing operations align with applicable residential real estate and attorney-state requirements across NC, SC, and GA.
• Reinforce compliance, accuracy, documentation, and ethical standards throughout the organization.

What You’ll Bring

• 7+ years of progressive experience in residential real estate closing operations, title, settlement services, or a closely related field.
• 3+ years of senior leadership experience managing high-volume operations teams, including through Team Leads or frontline managers.
• Deep understanding of residential closing and pre-closing operations in a high-volume, deadline-driven environment.
• Proven ability to lead both people and operational processes at scale.
• Strong analytical and process-improvement skills, including experience developing workflows, KPIs, and scalable processes.
• Exceptional communication, client-service, and stakeholder-management skills.
• Experience with Title Production Software (TPS); Qualia strongly preferred.
• Ability to operate effectively across multiple states and varying regulatory requirements.
• Calm, decisive, and solutions-oriented leadership style in high-pressure environments.

Preferred:

• Experience with attorney-state residential closings in NC, SC, and/or GA.
• Background in title insurance, settlement services, or residential real estate law.
• Experience leading operations across multiple locations or remote/hybrid teams.
• Experience in an SLA-driven environment.

Compensation & Benefits

• $100,000–$110,000 base salary, commensurate with experience
• Performance-based bonus opportunity of approximately 10% of base salary
• Medical, dental, and vision insurance
• Disability and life insurance
• 401(k) with company match
• Paid Time Off
• Training and professional development
• Opportunity to make a significant impact within a growing organization

Why Join Hankin & Pack?

This is an opportunity to step into a newly created senior leadership role with significant influence over the future of a growing residential real estate closing operation.

You’ll work directly with the COO, lead a critical operational function, develop leaders, and help build the systems and processes needed to support continued growth across multiple markets.