Senior Director, Clinical Services

Columbia University Irving Medical Center; New York (NY); On-site; USD 175,000 - 205,000; Full time

Job summary

Columbia University Irving Medical Center is seeking a Senior Director of Clinical Services to provide senior-level leadership and operational oversight for key clinical and strategic functions within the CDNYPI joint venture. You will oversee patient access, outreach, and workflow optimization across the radiology department.

Working with physician leadership and enterprise stakeholders, you will ensure high-quality, patient-centered imaging services, drive growth through new programs, and lead

Qualifications

• Bachelor's degree or equivalent in education and experience. Seven years of relevant experience.
• Master’s degree in health administration, business administration, public health, or related field preferred.

Responsibilities

• Overlooks day-to-day clinical operations and joint venture oversight for the imaging program.
• Leads patient access, scheduling, and registration workflows to improve wait times and satisfaction.
• Guides physician and community outreach to strengthen referrals and market presence.
• Partners on new clinical programs, site expansions, and strategic initiatives.
• Collaborates with finance, legal, compliance, and strategy for contracting and readiness.
• Drives clinical workflow optimization through data analytics and cross-functional teams.
• Manages and develops a team of clinical, operational, and outreach staff.

Skills

Leadership

Communication

Analytical thinking

Organizational skills

Education

Bachelor's degree

Master’s degree in health administration or related field

Job description

The Department of Radiology at Columbia University Irving Medical Center is seeking a Senior Director of Clinical Services to provide senior-level leadership and operational oversight for key clinical and strategic functions. This position is responsible for clinical operations for the Columbia Doctors–New York-Presbyterian Imaging (CDNYPI) joint venture, patient access and experience, physician and community outreach, new business development, and clinical workflow optimization.

Working in close partnership with physician leadership, hospital partners, and enterprise stakeholders, the Senior Director ensures the delivery of high‑quality, patient‑centered, efficient, and sustainable imaging services across the department’s clinical enterprise.

Responsibilities

Clinical Operations & Joint Venture Oversight

• Oversees day‑to‑day clinical operations for the CDNYPI imaging joint venture.
• Partners with physician, Columbia Doctors, and New York‑Presbyterian leadership to ensure alignment with institutional goals.
• Monitors operational performance, quality metrics, service levels, and key performance indicators.
• Ensures compliance with regulatory, accreditation, and institutional standards.

Patient Access & Experience

• Provides leadership for patient access functions, including scheduling and registration workflows.
• Implements strategies to improve access, reduce wait times, and enhance patient satisfaction.
• Collaborates with enterprise patient experience teams to align with institutional priorities and best practices.

Physician & Community Outreach

• Oversees physician and community outreach activities to strengthen referral relationships and expand market presence.
• Develops and implements outreach strategies in support of departmental growth and service expansion.
• Analyzes referral and market data to identify opportunities for growth.

New Business Development

• Partners with departmental and institutional leadership on new clinical programs, site expansions, and strategic initiatives.
• Supports business planning, feasibility analyses, and implementation of new imaging services and partnerships.
• Collaborates with finance, legal, compliance, and strategy teams to support contracting and operational readiness.

Clinical Workflow Optimization

• Leads initiatives to evaluate and improve clinical workflows, operational efficiency, and throughput.
• Works collaboratively with radiologists, technologists, nursing, IT, and administrative teams to implement process improvements.
• Uses data and analytics to identify performance gaps and sustain operational improvements.

Leadership & Management

• Manages and develops a team of clinical, operational, and outreach staff.
• Promotes a culture of accountability, collaboration, continuous improvement, and service excellence.
• Provides leadership through change management and operational transformation initiatives.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus Seven (7) years of relevant experience.

Preferred Qualifications

• Minimum of 7 years of progressively responsible leadership experience in healthcare operations.
• Demonstrated experience managing complex clinical operations and cross‑functional teams.
• Strong leadership, communication, analytical, and organizational skills.
• Master’s degree in health administration, Business Administration, Public Health, or related field.
• Experience in an academic medical center or large, complex health system.
• Experience with ambulatory, imaging, or physician practice operations.
• Experience with joint ventures, patient access operations, and clinical growth initiatives.

Other Requirements

• Strategic thinking and execution
• Regulatory expertise and compliance leadership
• Stakeholder engagement and collaboration
• Analytical and data‑driven decision making
• Leadership and team development
• Radiology
• Full Time
• Grade 107
• Job Type: Officer of Administration
• Salary Range: 175,000-205,000

This salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.