Senior Director Clinic Operations

Providence Health & Services; Seattle (WA); Hybrid; USD 110,000 - 175,000; Full time

Job summary

Providence Swedish seeks a Senior Director of Clinic Operations to lead ambulatory functions across the neuroscience continuum. You will translate organizational strategy into executable plans, drive quality and access, and oversee leadership of clinic managers and multidisciplinary teams.

The role requires advanced leadership and financial acumen, with responsibilities spanning governance, performance management, and cross-site standardization to support growth and patient outcomes.

Qualifications

• Senior leadership experience in large, complex healthcare organizations.
• Proven ability to translate strategy into executable operations.
• Experience with multi-site ambulatory operations and governance.

Responsibilities

• Lead strategic and operational initiatives across the neuroscience service line.
• Ensure quality, access, growth, and patient experience targets are met.
• Mentor direct reports and align priorities with institute strategy.
• Collaborate with medical directors and inpatient/outpatient teams to design integrated care models.
• Identify barriers to patient flow and implement sustainable improvements.
• Oversee development and execution of program growth strategies.

Skills

Leadership

Operations leadership

Healthcare operations

Strategic planning

Financial management

Education

Bachelor's degree

Master's degree (preferred)

Job description

Description

Calling All Esteemed Leaders! Are you a healthcare operations leader who excels at building high-performing ambulatory teams, advancing clinical service lines, and translating strategy into operational results? Do you thrive in complex, multidisciplinary environments where collaboration, accountability, and patient-centered care drive success? If so, we invite you to explore this leadership opportunity with Swedish Neuroscience Institute.

The Role

In collaboration with SMG administration, Swedish Neuroscience Institute medical directors, physician leaders, and enterprise partners, the Senior Director Clinic Operations provides strategic and operational leadership for the ambulatory functions of the institute and related care continuum partnerships. This role is responsible for translating institute and organizational strategy into executable operational plans that advance quality, access, growth, patient experience, workforce engagement, and financial performance across SNI programs and sites.

The Senior Director has direct accountability for outpatient clinic operations and indirect influence across the broader neuroscience continuum, including coordination with inpatient, procedural, diagnostic, rehabilitation, and support services. The role leads through senior managers, clinic managers, and other operational leaders to ensure consistent standards, strong local execution, and alignment across multiple clinics, providers, and subspecialty programs. A critical expectation of this position is the development of clinic leadership infrastructure, including clear role expectations for managers, operational governance, communication cadence, performance accountability, and escalation pathways that support reliable day-to-day clinic performance and long-term strategic growth.

This leader serves as a key integrator between physicians, clinic operations, nursing, and enterprise support functions. The Senior Director is expected to foster timely, bidirectional communication across departments; reduce fragmentation between sites and services; and ensure clinic managers are equipped to communicate priorities, elevate risks, and implement change effectively. The role is accountable for building a high-performing management structure that supports caregiver engagement, standardization where appropriate, responsiveness to local clinic needs, and coordinated decision-making across the institute.

The Senior Director contributes to effective and efficient operations in support of high-quality, cost-effective patient care and is responsible for implementing organizational philosophy, goals, and policies in a manner consistent with Swedish's mission and values. This position requires advanced leadership judgment, strong financial and operational acumen, and the ability to drive multidisciplinary collaboration while ensuring compliance with applicable federal, state, accreditation, and organizational standards.

What You'll Do

• Lead and manage strategic and operational initiatives across the SNI with a focus on advancing neuroscience service line excellence, including neurology, neurosurgery, stroke, spine, and subspecialty programs.
• Provide leadership to ensure achievement of goals related to clinical quality, patient outcomes, access, growth, financial performance, and patient experience across the neuroscience continuum of care.
• Serve as a trusted leader and mentor to direct reports, ensuring alignment of operational priorities with neuroscience institute strategy, physician engagement, and multidisciplinary care delivery models.
• Partner closely with neuroscience medical directors, physician leaders, and inpatient/outpatient teams to design, implement, and optimize integrated care models across ambulatory, procedural, and acute care settings.
• Identify operational, clinical, and structural barriers that impact neuroscience patient flow, access, and outcomes, and implement sustainable solutions to improve coordination and efficiency.
• Oversee development and execution of neuroscience program growth strategies, including expansion of specialty services, new care models, and market differentiation initiatives.
• Define and operationalize clear expectations for senior managers and clinic managers, including accountability for daily clinic performance, access, staffing, provider support, and patient experience outcomes.
• Establish and maintain a standardized communication cadence across clinic operations, including routine leadership alignment, structured performance review, and clear escalation pathways with defined ownership and follow-through.
• Design and implement consistent clinic operating models and management infrastructure, including performance accountability frameworks, standardized workflows, and mechanisms to ensure reliable execution across sites.
• Establish and monitor neuroscience-specific performance metrics, including quality indicators (e.g., stroke, epilepsy, spine outcomes), access, throughput, and patient experience, driving continuous improvement efforts.
• Ensure compliance with regulatory, accreditation, and certification standards relevant to neuroscience programs (e.g., stroke center certification, specialty registries, and national benchmarking organizations).
• Collaborate with executive leadership to prioritize and advance high-impact neuroscience initiatives, ensuring alignment with organizational strategy and community health needs.
• Build and sustain strong relationships with internal and external stakeholders, including physicians, advanced practice providers, hospital partners, and community organizations, to enhance neuroscience service delivery.
• Lead cross-functional collaboration to support care continuum integration, including transitions between ambulatory, inpatient, rehabilitation, and post-acute neuroscience services.
• Direct and administer operations to ensure delivery of high-quality, cost-effective neuroscience care, including development and oversight of policies, procedures, and clinical workflows.
• Evaluate organizational structure, staffing models, and resource allocation to support complex neuroscience clinical programs and subspecialty growth, ensuring high performance and scalability.
• Facilitate effective communication and alignment across stakeholders to support implementation of neuroscience initiatives and system-wide priorities.
• Provide executive oversight of high-profile neuroscience projects and service line innovations, ensuring timely execution and measurable outcomes.
• Serve as an active member of the SMG Leadership Team, contributing to region-wide strategy while representing neuroscience priorities and opportunities.
• Apply a strategic, forward-looking approach to planning, balancing short- and long-term neuroscience program needs, workforce planning, and capital/resource investments.

What You'll Bring

Education & Credentials

• Bachelor's Degree in Business, Information Systems, or related field.
• Master's Degree in Business, Information Systems, or related field (preferred).

Experience & Expertise

• 5 years of experience in project management roles within large/complex healthcare organizations.
• 5 years of experience in healthcare operations leadership role.
• 5 years of experience in financial business management and strategic development.
• Progressive leadership experience in multi-site ambulatory operations with demonstrated accountability for clinic-level execution, performance management, and operational standardization.
• Successful program/initiative development, execution and optimization.
• Successful management of complex issues and matters, with a sensitivity for building strong relationships, buy-in and stakeholder investment.
• Provide executive-level support to top decision-makers and project managers.

Professional & Leadership Capabilities

• Highly developed leadership, management, interpersonal, team and communication skills necessary to interact effectively with key executives, physicians and other personnel.
• Change management capabilities and consulting/project management/coordination capabilities.
• Proven track record of building successful and sustaining important relationships and influencing stakeholder groups.
• Proven ability to communicate with diverse audiences around highly confidential/sensitive information. Ability to effectively communicate (written/verbal).
• Assertive and creative in problem solving, self-directed and able to work under pressure and continuing change.
• Ability to independently plan and organize to meet long term (6 months - 1 year) scheduling and logistical needs.
• Ability to work in a high volume environment while maintaining high quality standards.

Why Join Us?

• Neuroscience Leadership Opportunity: Provide strategic and operational leadership for the ambulatory functions of the Swedish Neuroscience Institute and related care continuum partnerships.
• Broad Operational Impact: Advance quality, access, growth, patient experience, workforce engagement, and financial performance across SNI programs and sites.
• Integrated Care Leadership: Partner with medical directors, physician leaders, clinic operations, nursing, and enterprise support functions to drive coordination across the neuroscience continuum.
• Strategic Growth & Innovation: Support neuroscience service line excellence through program growth, integrated care models, operational standardization, and service line innovation.

Ready to Shape the Future of Healthcare?

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

About Providence

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

About the Team

Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we're dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here where you can access an email link to submit your concern.

Requsition ID: 450640

Company: Swedish Jobs

Job Category: Patient Care (Non-Acute)

Job Function: Clinical Care

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 3908 ADMINISTRATION WA 3

Address: WA Seattle 1730 Minor Ave

Work Location: Swedish Metropolitan Park East-Seattle

Workplace Type: On-site

Pay Range: $79.52 - $127.13

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, or bonus opportunities.