Senior Director Clinic Operations

Providence Swedish; Seattle (WA); Hybrid; USD 110,000 - 175,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Providence Swedish is seeking a nursing/healthcare operations executive to oversee PSPE's executive operations and priorities. You will partner with the CEO to define goals, lead strategic initiatives, monitor metrics, and optimize services for patient satisfaction and efficiency.

The role requires strong leadership, extended experience in healthcare operations, and ability to manage high-profile projects and regional relationships in a hybrid Seattle environment.

Qualifications

• 5 years of experience in project management roles within large/complex healthcare organizations.
• 5 years of experience in healthcare operations leadership role.
• 5 years of experience in financial business management and strategic development.
• Change management capabilities and consulting/project management/coordination capabilities.
• Successful program/initiative development, execution and optimization.
• Provide executive-level support to top decision-makers and project managers.

Responsibilities

• Manages and leads initiatives across PSPE as directed by the CEO, including key strategic initiatives, operational efforts and business functions.
• Lead teams to meet goals and deliver outstanding results around operations, quality, finance, growth and service.
• Serve as a leader and mentor to direct reports overseeing work assignments, performance, and alignment of strategic priorities.
• Identify and address issues that serve as barriers to team/organization creating systems and processes to streamline operations.
• Review internal and external communications for CEO.
• Strategically manage CEO's time, working with assistant, to evaluate opportunities and determine fit with priorities.
• Monitor regional metrics, objectives and standards; identify areas needing focus and evaluate progress.
• Create and maintain cross-regional relationships to enable leadership success.
• Review CEO schedule to ensure sufficient information for productivity.
• Monitor information flow to ensure timely CEO involvement.
• Oversee meeting cadence for the PSPE; ensure objectives are achieved.
• Oversee high-profile projects/initiatives as needed.
• Work with regional leaders on operational issues and priorities.
• Serve as a member of Executive Team; collaborate across divisions to promote goals.

Skills

Executive leadership

Healthcare operations

Strategic planning

Stakeholder management

Education

Bachelor's Degree in Business/Info Systems

Master's Degree (preferred)

Job description

Description

Calling All Esteemed Leaders!

Are you a nursing leader who is passionate about highly reliable care, performance improvement, Are you a strategic healthcare operations leader who excels at executive partnership, organizational priorities, operational performance, and complex initiatives? Do you thrive in highly collaborative environments where strategy, execution, relationship building, and operational excellence come together to advance organizational goals? If so, we invite you to explore this leadership opportunity with Providence.

The Role

Oversees the executive operations and priorities for the Puget Sound Physician Enterprise (PSPE). Works directly with PSPE Chief Executive Officer (CEO) and executives to define goals and plan objectives within region. Along with the CEO, is responsible for setting expectations in the areas of medical quality, service access, utilization, finance, productivity and operational excellence. Supports the CEO in improving and maintaining service above areas.

Represents the region in organizational projects, committees and initiatives. With the CEO, is responsible for implementing the organizational, strategic and financial goals in PSPE. Optimizes services to achieve the highest levels of patient satisfaction and successfully manages to organizational benchmarks.

Routinely provides supervision to achieve a corporate vision; performing liaison activities with executives and stakeholders. Performs ongoing performance assessment, research and development of new capabilities, and systematically applying knowledge for success. Anticipates service needs and proposes alternative solutions. Tactfully communicates sensitive information. Oversees Sr. Program Manager and assists in professional growth.

What You'll Do

• Manages and leads initiatives across PSPE as directed by the CEO, including key strategic initiatives, operational efforts and business functions.
• Lead teams to meet goals and deliver outstanding results around operations, quality, finance, growth and service.
• Serve as a leader and mentor to direct reports overseeing work assignments, performance, and alignment of strategic priorities.
• Identify and address issues that serve as barriers to team/organization creating systems and processes to streamline operations.
• Review internal and external communications which may include reports, presentations, speeches, etc. for CEO.
• Strategically manage CEO's time, working with assistant, to evaluate opportunities and determine fit with priorities.
• Monitor regional metrics, objectives and standards. Identify areas where organization needs to direct focus. Revisit areas regularly and evaluate progress.
• Create and maintain cross-regional relationships to enable leadership success.
• Review CEO schedule to ensure leader has all information needed to be as productive as possible.
• Monitor information flow to ensure CEO's involvement in projects or decision-making process is at the right moment.
• Oversee meeting cadence for the PSPE ensuring time is well spent and objectives are achieved.
• Oversee high-profile projects/initiatives as needed.
• Work closely with regional leaders on operational issues and priorities.
• Serve as a member of Executive Team for PSPE. Direct, coordinate and/or participate in various committees as needed in order to promote the strategic and operational goals of organization. Collaborate with colleagues from other divisions within organization for purpose of furthering goals and objectives.
• Direct and administer assigned functions to ensure high quality, cost-effective patient services, which meet or surpass regulatory standards. Develop, modify and implement standards, policies, procedures and protocols in collaboration with leaders.
• Evaluate organization structure, reporting relationships and position incumbents to ensure high standards of performance are obtained. Assure optimum organizational performance by meeting goals and projections; providing timely and accurate data as requested; and maintaining compliance with all Federal, State and local laws.
• Build effective partnerships with key business and organizational leaders, users and vendors.
• Facilitate communications among affected groups required to implement and support region.
• Take strategic approach to planning/managing. Balances short and long term requirements and resource allocation.

What You'll Bring

Education & Credentials

• Bachelor's Degree in Business, Information Systems, or related field.
• Master's Degree in Business, Information Systems, or related field (preferred).

Experience & Expertise

• 5 years of experience in project management roles within large/complex healthcare organizations.
• 5 years of experience in healthcare operations leadership role.
• 5 years of experience in financial business management and strategic development.
• Change management capabilities and consulting/project management/coordination capabilities.
• Successful program/initiative development, execution and optimization.
• Provide executive-level support to top decision-makers and project managers.

Professional & Leadership Capabilities

• Highly developed leadership, management, interpersonal, team and communication skills necessary to interact effectively with key executives, physicians and other personnel.
• Proven track record of building successful and sustaining important relationships and influencing stakeholder groups.
• Proven ability to communicate with diverse audiences around highly confidential/sensitive information. Ability to effectively communicate (written/verbal).
• Successful management of complex issues and matters, with a sensitivity for building strong relationships, buy-in and stakeholder investment.
• Assertive and creative in problem solving, self-directed and able to work under pressure and continuing change.
• Ability to independently plan and organize to meet long term (6 months – 1 year) scheduling and logistical needs.
• Ability to work in a high volume environment while maintaining high quality standards.

Why Join Us?

• Executive Partnership: Work directly with the PSPE Chief Executive Officer and executive leaders to advance organizational, strategic, financial, and operational priorities.
• Strategic & Operational Impact: Lead key initiatives, operational efforts, business functions, and high-profile projects across the Puget Sound Physician Enterprise.
• Performance & Service Excellence: Support medical quality, service access, utilization, finance, productivity, patient satisfaction, and operational excellence.
• Leadership & Collaboration: Build relationships across regions, divisions, executives, physicians, stakeholders, and teams while supporting leadership success and organizational performance.

At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve.

The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of four days onsite, one day remote and live within a reasonable commuting distance to the ministry or service area they support and lead.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.

Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Requsition ID: 464714

Company: Swedish Jobs

Job Category: Patient Care (Non-Acute)

Job Function: Clinical Care

Job Schedule: Full time

Job Shift: Day

Career Track: Leadership

Department: 3908 ADMINISTRATION WA 3

Address: WA Seattle 550 17th Ave

Work Location: Swedish Cherry Hill 550 17th-Seattle

Workplace Type: Hybrid

Pay Range: $79.52 - $127.13

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.