Enable job alerts via email!

Senior Director, Client Success - Public Sector

Hello Heart

United States

On-site

USD 170,000 - 210,000

Full time

Yesterday
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Hello Heart is seeking a Senior Director for Client Success in the public sector to enhance health outcomes through exceptional customer engagement. This role involves leading a dedicated team, managing strategic accounts, and driving growth, retention, and value delivery to clients. The ideal candidate will have extensive experience in customer success, particularly within the public sector, alongside strong leadership and communication skills.

Qualifications

  • 10+ years in Customer Success or related roles, with 5+ in leadership.
  • Experience with public sector clients in digital health.
  • Proven track record of customer lifecycle management.

Responsibilities

  • Lead public sector client success team and manage the full client lifecycle.
  • Develop strategic account plans and oversee operations.
  • Build relationships at VP and C-suite levels.

Skills

Client Success
Account Management
Leadership
Cross-functional Collaboration
Data-driven Mindset
Communication Skills

Job description

Senior Director, Client Success - Public Sector

Join to apply for the Senior Director, Client Success - Public Sector role at Hello Heart

Senior Director, Client Success - Public Sector

Join to apply for the Senior Director, Client Success - Public Sector role at Hello Heart

About Hello Heart

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About Hello Heart

Hello Heart is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With Hello Heart, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of Hello Heart have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, Hello Heart is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, Hello Heart has raised more than $138 million from top venture firms and is a best-in-class solution on the American Heart Association’s Innovators’ Network and CVS Health Point Solutions Management platform. Visit www.helloheart.com for more information.

About The Role

Hello Heart is on a mission to improve health outcomes while delivering an exceptional customer experience. We’re seeking a Senior Director, Client Success – Public Sector to lead the public sector client portfolio, which includes some of our largest and most strategic accounts, driving strong relationships, measurable outcomes, and long-term success.

Reporting to the SVP of Client Experience, you’ll own the full client lifecycle—from onboarding and adoption to strategic account planning, retention, expansion, renewals, and advocacy—while building and leading a high-performing Customer Success team. You'll collaborate cross-functionally to enhance client engagement, maximize value delivery, and drive growth and retention.

Responsibilities

  • Lead Hello Heart’s public sector client success team in a player/coach role, owning the full client lifecycle from executive engagement to adoption, retention, and satisfaction.
  • Own customer health, revenue growth, and retention across public sector clients.
  • Develop strategic account plans and oversee cross-functional and daily CSM operations to drive growth, retention, and client excellence.
  • Cultivate VP and C-Suite relationships at client and partners to align on strategic goals and initiatives
  • Develop relationships with customers and partners at the VP and C-Suite level that provide insight into their organization’s goals and strategies.
  • Champion the voice of the customer to drive product innovation, influence roadmap priorities, and elevate customer experience.
  • Build and lead a high-performing CSM team focused on strategic growth, retention, and customer success excellence
  • Anticipate and mitigate risks to client health, identifying key metrics to track client progression and barriers, and deploying strategies to drive growth and manage risk.
  • Implement scalable processes and playbooks to optimize account management best practices across public sector clients.


Qualifications

  • 10+ years of experience in Customer Success, Account Management, or related client-facing roles, with at least 5 years in leadership positions managing high-performing teams.
  • Proven experience serving public sector clients—preferably state and federal—within digital health or population health, with a strong understanding of procurement cycles, compliance requirements, and complex stakeholder environments
  • Demonstrated success in owning customer lifecycle end-to-end, including onboarding, adoption, engagement, retention, and expansion.
  • Proven track record exceeding ARR goals and client satisfaction across a book of business
  • Strong executive presence and communication skills, with a track record of building trusted relationships with VP and C-level stakeholders.
  • Experience in a player/coach capacity, balancing strategic leadership with direct client ownership.
  • Skilled in cross-functional collaboration, working effectively with product, sales, marketing, and operations teams to deliver client outcomes and drive growth.
  • Data-driven mindset with the ability to translate customer insights into strategic initiatives and measurable business outcomes.
  • Stellar written and verbal communication and presentation skills
  • Highly organized, able to multitask, and easily adaptable to change
  • Entrepreneurial, self-sufficient, and thrives in fast-paced environments; embraces a sense of urgency
  • Willing to travel up to 50%


The US base salary range for this full-time position is $170,000.00 to $210,000.00. Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

Hello Heart has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at Hello Heart, check out our Instagram page.

Seniority level
  • Seniority level
    Director
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Wellness and Fitness Services

Referrals increase your chances of interviewing at Hello Heart by 2x

Get notified about new Director of Customer Success jobs in United States.

Chicago, IL $160,000.00-$220,000.00 1 day ago

Regional Director, Customer Success - AMER Central & East
Regional Director, Customer Success - AMER West

United States $180,000.00-$200,000.00 3 weeks ago

Director of Professional Services & Customer Operations

Washington, DC $7,000.00-$12,000.00 4 days ago

Washington, United States $120,000.00-$150,000.00 4 days ago

Texas, United States $120,000.00-$150,000.00 4 days ago

GlobalVetLink Director of Customer Success

Denver, CO $150,000.00-$160,000.00 4 months ago

Senior Director, Customer Success Manager - Remote

United States $110,000.00-$150,000.00 3 days ago

Customer Success Director/Senior Customer Success Director - West Coast

United States $210,000.00-$250,000.00 1 week ago

Boston, MA $110,000.00-$140,000.00 1 month ago

Regional Lead, Customer Success Director

United States $144,000.00-$216,000.00 1 week ago

New York, NY $180,000.00-$200,000.00 3 weeks ago

Senior Director of Customer Success, Americas

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Sr. Director, Customer Success - Public Sector

GitLab

Remote

USD 150,000 - 200,000

13 days ago

Sr. Director, Customer Success - Public Sector

GitLab

Remote

USD 150,000 - 200,000

14 days ago

Senior Director, Client Service (B2B)

Bounteous

Remote

USD 136,000 - 182,000

2 days ago
Be an early applicant

Director of Client Success Operations

Swooped

Remote

USD 180,000 - 210,000

7 days ago
Be an early applicant

Director, Customer Advocacy (Remote)

Drata

Remote

USD 162,000 - 252,000

Yesterday
Be an early applicant

Director, Voice of Customer and Journeys - Remote

Lensa

Hartford

Remote

USD 124,000 - 211,000

Yesterday
Be an early applicant

Director, Voice of Customer and Journeys - Remote

Lensa

Columbia

Remote

USD 124,000 - 211,000

Yesterday
Be an early applicant

Director, Customer Success

Job Target

Minneapolis

Remote

USD 150,000 - 200,000

Yesterday
Be an early applicant

1434968 Customer Delivery Security Technical Leader

Cisco Systems, Inc.

North Carolina

Remote

USD 133,000 - 194,000

Today
Be an early applicant