Senior Director, Client Strategy & Services

The Last Layer; United States; On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Excellent insurance (health, dental and vision)

401k matching contribution

Job summary

A modern PR agency in the United States is seeking a Head of Client Services to oversee client strategies, editorial quality, and team performance. Candidates should have 10–15+ years of PR or communications experience, with agency experience preferred. You will manage core accounts, drive strategic campaigns, and mentor the account team. The role involves high-level strategic oversight and ensuring excellence in client service. The agency offers a competitive benefits package, including health insurance and a 401k plan with matching contributions.

Qualifications

• 10–15+ years of PR or communications experience, preferably in an agency.
• Deep understanding of earned media strategy and storytelling.
• Confident leading client accounts and teams.

Responsibilities

• Act as senior strategic lead on 2–3 core accounts.
• Own client strategy, campaign planning, and narrative development.
• Ensure scopes of work are fully executed and KPIs are met.

Skills

PR or communications experience

Earned media strategy

Storytelling

Leadership

Organizational skills

High emotional intelligence

Job description

A modern PR agency in the United States is seeking a Head of Client Services to oversee client strategies, editorial quality, and team performance. Candidates should have 10–15+ years of PR or communications experience, with agency experience preferred. You will manage core accounts, drive strategic campaigns, and mentor the account team. The role involves high-level strategic oversight and ensuring excellence in client service. The agency offers a competitive benefits package, including health insurance and a 401k plan with matching contributions.