Senior Director, Change Management

First Tech Federal Credit Union; Chelmsford (MA); Hybrid; USD 147,000 - 176,000; Full time

Job summary

First Tech Federal Credit Union is seeking a Principal Change Management Specialist to partner with the Executive Leadership Team and IMO to drive merger integration, change readiness, and adoption strategies for employees and members. You will act as a strategic advisor, leading change management in the EPMO and applying process improvement methods.

You will collaborate across Communications, Learning & OD, and leadership to build a scalable change framework, establish governance, and measure

Qualifications

• Bachelor's degree required; Master's degree preferred
• 8+ years in a senior leadership role for a large organization
• Experience in financial services is preferred
• Ability to influence leaders at all levels and collaborate across the organization
• Strategic, end-to-end change management planning aligned to business goals
• Experience with complex programs, governance, and RAID management
• Knowledge of LEAN, Six Sigma, PROSCI, and Agile approaches is desired but not required
• Proficiency with MS Office and data analytics basics

Responsibilities

• Lead merger integration efforts and drive organizational alignment
• Identify gaps from a change perspective affecting employees and members
• Engage with integration workstreams to surface insights and drive course corrections
• Build and execute a comprehensive change readiness framework
• Lead change management in the EPMO and oversee KPI dashboard implementation
• Apply data-driven approaches and build change management tools
• Prepare budgetary recommendations and manage resources effectively
• Leverage change champions to accelerate adoption

Skills

Change management

Stakeholder management

Strategic thinking

Program leadership

Cross-functional collaboration

MS Office

Education

Bachelor's degree

Master's degree (preferred)

Tools

Microsoft Office

Job description

Description

Working in collaboration with the Executive Leadership Team, Integration Management Office (IMO), Employee Communications, and Learning & Organizational Development leaders, the Principal Change Management Specialist will initially lead critical merger integration efforts, driving organizational alignment, change readiness, risk identification, and adoption strategies to support employees and members through transition. This role is both a strategic advisor and an influencer who drives results and accelerates organizational effectiveness through change.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do:

• Review integrated Business and Technology plans as a single, combined view to ensure employee change readiness and alignment
• Identify gaps from a change perspective that impact both employees and members while partnering with senior leaders across the business to address these gaps
• Engage directly with integration workstreams to surface insights, share findings, and drive course correction where needed
• Build a cohesive change that contemplates the appropriate type of change readiness needed along with the sequence and cadence of activities
• Take ownership to bring the right capabilities and stakeholders to the table (e.g., Communications, L&OD) to execute the plan and ensure alignment on actions required to mitigate risk
• Lead change management in the EPMO
• Build process improvement mentality into the business through targeted and well applied use of LEAN, Agile, Six Sigma, PROSCI, and other change management and process improvement methodologies
• Apply a data-driven and analytical approach to improvement, including identifying metrics to measure success of change initiatives, and overseeing the implementation of a KPI dashboard
• Build, evangelize, and constantly improve a comprehensive and well-loved-change management framework and all the tools and resources that go with it
• Research emerging industry trends, new technologies, concepts, and techniques to update current approaches and keep us at the forefront
• Prepare budgetary recommendations and effectively manage allocated resources, always seeking greater efficiencies, but never at the cost of effectiveness
• Leverage change champions to assist with this work.

Essential Skills:

• Minimum Education: Bachelor's degree required; Master's degree in Organization Development, MBA, Organization or Industrial Psychology, or other related fields preferred
• Minimum 8 years of experience in a senior leadership role for mid to large-size organization (1000+ employees) with specific knowledge and/or expertise in leading large scale enterprise change, with a measurable record of improved organizational effectiveness.
• Experience in the financial services industry with expert understanding of financial products, functions, and processes is preferred
• Demonstrated ability to influence and build strong relationships with leaders at all levels and partners across the organization, especially Executives
• Ability to think strategically, and demonstrated track record of developing and implementing an end-to-end change management strategy aligned to the advancement of the business objectives
• Manage large, complex projects with significant capital spend, executive visibility, cross-functional dependencies, regulatory considerations, vendor involvement, and enterprise business impact.
• Identify cross-functional dependency risks, sequencing gaps, decision delays, ownership issues, funding constraints, vendor challenges, and resource conflicts that may impact portfolio execution.
• Support M&A integration execution by ensuring decisions are made with appropriate consideration of conversion readiness, operational impact, technology dependencies, financial exposure, regulatory evidence, and member experience.
• Lead end-to-end project management and change management for multi-disciplinary programs.
• Establish project governance: charters, business cases, stakeholder maps, change impact assessments, timelines, and RAID logs.
• Working knowledge of Microsoft Office Suite
• Certification/License: Change management certification such as PROSCI, Kotter, Lean, Six Sigma, Agile or other accredited certifications not required, but highly desired

Location

Hillsboro, OR 97124 | Marlborough, MA 01752 (HYBRID)

Target Compensation in Hillsboro, OR & Marlborough, MA

$146,500 - $176,000 annually

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

What makes First Tech different?

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.