Director, Quality & Engineering Enablement

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 164,000 - 197,000; Full time

Benefits offered by this job

Traditional medical, dental, andVision

Generous 401(k) match

Paid Time Off: up to 15 days, plus 40h

Paid federal holidays

Employee pricing on lending products

Job summary

First Tech Federal Credit Union is seeking an engineering leader to head cross-functional teams responsible for designing, building, and maintaining enterprise systems software that underpins its technology platforms. The role focuses on delivering high-quality systems solutions, driving technical execution, and ensuring software capabilities align with business and platform needs.

A strong emphasis on QA practices, architectural direction, and career development for managers is core to the

Qualifications

• Required education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.
• Required experience: 8+ years of relevant experience, 4+ years as a People Leader.
• Understanding of modern Quality Engineering practices, including test automation, API testing, CI/CD, performance testing, observability, and integration testing tools such as those listed.
• Development technologies: .NET, Python, Java.
• Demonstrated ability to translate business requirements into technical solutions and guide teams through complex engineering challenges.

Responsibilities

• Leads multiple engineering teams in design, development, and enhancement of systems software including operating environments, databases, utilities, and foundational platform services.
• Oversees requirements analysis, feasibility studies, and solution planning to ensure systems software meets functional, performance, and hardware compatibility expectations.
• Establishes technical direction for major software initiatives, guiding architectural choices, coding standards, and systems integration approaches.
• Ensures disciplined engineering practices across the full software lifecycle—design, coding, debugging, testing, deployment, and ongoing maintenance.
• Partners with product, infrastructure, and business groups to translate organizational needs into clear technical plans and prioritized backlogs.
• Identifies and resolves technical risks, performance issues, and system-level dependencies affecting delivery timelines or platform stability.
• Builds capability within the organization by coaching engineering managers, supporting career development, and fostering a strong engineering culture.
• Manages team resources, delivery planning, and cross-team coordination to ensure successful execution of projects and platform enhancements.
• Promotes continuous improvement through process optimization, tooling improvements, and adoption of modern systems engineering practices.

Skills

People leadership

Stakeholder management

Software engineering leadership

Education

Bachelor's degree in relevant field

Advanced degree preferred

Tools

Playwright

Postman

Rest Assured

GitHub Actions

Azure DevOps

Jenkins

JMeter

K6

Gatling

SonarQube

Splunk

Dynatrace

Datadog

MuleSoft

Job description

This role leads cross-functional engineering teams responsible for designing, building, and maintaining complex systems software that underpins enterprise technology platforms. This role delivers high‑quality systems solutions, drives technical execution, and ensures that software capabilities align with business and platform needs.

This role leads cross-functional engineering teams responsible for designing, building, and maintaining complex systems software that underpins enterprise technology platforms. This role delivers high‑quality systems solutions, drives technical execution, and ensures that software capabilities align with business and platform needs.

What You’ll Do

• Leads multiple engineering teams in the design, development, and enhancement of systems software, including operating environments, databases, utilities, and foundational platform services.
• Oversees requirements analysis, feasibility studies, and solution planning to ensure systems software meets functional, performance, and hardware compatibility expectations.
• Establishes technical direction for major software initiatives, guiding architectural choices, coding standards, and systems integration approaches.
• Ensures disciplined engineering practices across the full software lifecycle—design, coding, debugging, testing, deployment, and ongoing maintenance.
• Partners with product, infrastructure, and business groups to translate organizational needs into clear technical plans and prioritized backlogs.
• Identifies and resolves technical risks, performance issues, and system-level dependencies affecting delivery timelines or platform stability.
• Builds capability within the organization by coaching engineering managers, supporting career development, and fostering a strong engineering culture.
• Manages team resources, delivery planning, and cross-team coordination to ensure successful execution of projects and platform enhancements.
• Promotes continuous improvement through process optimization, tooling improvements, and adoption of modern systems engineering practices.

Education And Experience Requirements

• Required Education: Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred.
• Required Experience: 8+ years of relevant experience, 4+ years as a People Leader.
• Understanding of modern Quality Engineering practices, including test automation, API testing, CI/CD, performance testing, observability, and integration testing tools such as Playwright, Postman, Rest Assured, GitHub Actions, Azure DevOps, Jenkins, JMeter, K6, Gatling, SonarQube, Splunk, Dynatrace, Datadog, and MuleSoft.
• More important than deep expertise in specific tools is the ability to develop and lead an automated, risk-based quality strategy integrated throughout the software delivery lifecycleand an understanding of operating systems, hardware interaction, or platform services.
• Development technologies: .NET, Python, Java.
• Demonstrated ability to translate business requirements into technical solutions and guide teams through complex engineering challenges.
• Effective leadership, communication, and stakeholder management skills, with experience influencing across organizational boundaries.
• Proven record of delivering high-quality systems software through disciplined engineering and operational practices.
• Ability to mentor engineering managers and support the growth of technical talent.

Location:

Marlborough/Chelmsford, MA and Hillsboro, OR

Target Compensation:

$164,000 - 197,000 annually + annual bonus

Schedule

Monday through Friday 8a-5p (40 hrs)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

What makes First Tech different? Click here to learn more!

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.