Senior Director Business Transformation

Zebra Technologies; Holtsville (NY); Hybrid; USD 198,000 - 298,000; Full time

Job summary

A leading company in innovation seeks a Senior Leader for SMB and mid-market, focusing on go-to-market strategies and commercial operations. This pivotal role involves driving transformational change, optimizing distribution, and building capabilities across teams. Candidates should possess extensive experience in strategy execution and be ready for significant leadership responsibilities, including travel requirements.

Benefits

Comprehensive healthcare benefits

Learning opportunities

Parental leave

Paid time off

Community service days

Qualifications

• 20+ years of progressive experience driving commercial strategies & transformations.
• Experience with systems & cross-functional processes.
• Comfortable with 50% travel requirements.

Responsibilities

• Lead global go-to-market transformation for SMB/mid-market across 5+ business units.
• Optimize global multi-tier distribution for speed and efficiency.
• Architect integrated commercial strategies aligning BU roadmaps.

Skills

Leadership

Project Management

Organizational Skills

Consensus-Building

Conflict Management

Education

Bachelor’s degree

Master’s degree in a related discipline

Tools

Six Sigma

Lean Methodologies

ERP Systems

Job description

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our diverse perspectives, we collaborate to deliver on our purpose. Here, you are part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.

You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about – locally and globally. We’ve only begun reimagining the future – for our people, our customers, and the world.

Let’s create tomorrow together.

We are looking for a senior leader to drive growth and lead change across our SMB and mid-market business. This role will shape our go-to-market strategies, improve commercial operations, and connect teams across the company. A key focus will be scaling where our connected devices, platform capabilities, and data services come together to create value for SMB customers. The ideal candidate must think broadly, act decisively, and be comfortable designing long-term strategies while leading daily operations. Experience with platforms, partner ecosystems, and data-driven offerings is essential. This is a high-impact role with potential for larger leadership responsibilities in the future.

*Ideal candidate will work a hybrid schedule (minimum 3 days in the office) at our Holtsville, NY office. No relocation offered.

Any remote candidate must relocate to the Holtsville, NY area within the first year of employment.*

Responsibilities:

• Lead global go-to-market transformation for SMB/mid-market across 5+ business units, delivering scalable revenue growth and margin expansion.
• Architect and operationalize integrated commercial strategies by aligning BU roadmaps, product portfolios, and channel dynamics.
• Optimize global multi-tier distribution including BTR, VAR, e-commerce, and regional partner models for speed and efficiency.
• Design and implement transformation frameworks that can scale across regions and business units.
• Build commercial capabilities across people, processes, and platforms to support high-velocity execution and performance management.
• Serve as an executive leader of cross-functional transformation programs, driving value creation, milestone accountability, and stakeholder alignment.
• Establish governance mechanisms to ensure accountability among regional, functional, and business unit leaders.
• Advise the SVP and BU leaders strategically, with the capacity to assume P&L leadership during critical moments or transitions.
• Cultivate a culture of ownership, adaptability, and continuous improvement within transformation and commercial teams.
• Represent the transformation office in executive forums, providing enterprise-level insights on growth, risk, and cross-BU alignment.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree required
• 20+ years of progressive experience, including knowledge of systems, cross-functional processes, and experience driving transformation, go-to-market strategies, regional sales, BU experience, and B2B industry experience.
• 50% travel required for the role

Preferred Qualifications:

• Master’s degree in a related discipline
• Expertise in Business Process Reengineering, Process Mapping, Six Sigma, and Lean methodologies
• Experience growing transactional business
• Experience with channel-based business and e-commerce capabilities
• Success with hardware/software offerings
• Strong project management, planning, and organizational skills
• Experience with major ERP systems and implementations
• Comfortable working in a fast-paced, ambiguous environment
• Strong consensus-building and conflict management skills
• Ability to work independently and collaboratively with sales and marketing teams
• Strong leadership skills with a desire for additional responsibilities

Zebra is an equal opportunity employer committed to diversity and inclusion. All qualified candidates will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected categories. If you need assistance applying due to a disability, contact us at [e-mail]. We ensure reasonable accommodations for all applicants.

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We will provide reasonable accommodations for applicants with disabilities. Please contact us to request assistance.

Zebra is a federal contractor and maintains a drug-free workplace. All U.S. employees are subject to our Drug and Alcohol-Free Workplace Policy.

Zebra Total Rewards offers comprehensive benefits, including healthcare, wellness programs, inclusion networks, learning opportunities, community service days, parental leave, employee assistance, and paid time off, tailored to our global workforce.

Salary: USD 198,600 - USD 297,800 annually. Salary varies based on location, skills, and experience. Roles may include performance-based incentives, long-term equity awards, and other benefits.

To protect against online fraud, our recruiters will only contact you via @zebra.com email addresses. Applications are accepted only through our official system. Do not share personal information outside the application process. If you suspect identity theft, contact local authorities.