Senior Director, Business Engineering

Capital Blue Cross; Harrisburg (Dauphin County); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Retirement Plan

Tuition Reimbursement

Generous time off

Incentive Plan

Retirement Plan

Job summary

A regional healthcare provider in Harrisburg is seeking a Senior Director of Business Engineering to lead cross-functional teams in driving strategic alignment and operational excellence. The role involves modernizing processes, optimizing technical solutions, and fostering collaboration across stakeholders. Required qualifications include a Bachelor's degree in a related field and extensive leadership experience, preferably in healthcare. A hybrid work model is offered, with onsite work on Tuesdays and Wednesdays.

Qualifications

• 5+ years of leadership experience managing multiple teams.
• 7+ years leading transformation from waterfall to agile methodologies.
• Experience in healthcare, insurance, or related industries.
• Knowledge of healthcare operations and regulatory requirements.

Responsibilities

• Provide strategic direction to teams on analysis and development.
• Lead initiatives to optimize business processes and systems.
• Drive transformation from waterfall to agile methodologies.
• Oversee modernization and debt elimination in configurations.
• Manage vendor relationships and contract oversight.
• Champion automation and AI adoption for efficiency.
• Build strong relationships with stakeholders and leaders.
• Mentor staff and manage budgets, resources and metrics.
• Ensure communication between sub teams and executives.
• Monitor industry trends and regulatory changes.

Skills

Leadership of multi-disciplinary teams

Facilitation of cross-functional collaboration

Optimization of technical processes

Agile methodologies

Education

Bachelor’s degree in Business, Engineering, or related field

11 years relevant experience in lieu of degree

Tools

Facets

NetworX

TruCare

Job description

Overview

Position Description. Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

The Sr. Director, Business Engineering leads and integrates cross functional teams to drive strategic alignment, operational excellence, and innovation. Responsible for modernizing business processes, optimizing technical solutions, and fostering collaboration across business and technical stakeholders. Champion the transformation from traditional delivery models to agile methodologies.

Responsibilities

• Provide strategic direction and oversight to teams focused on analysis, development and configuration, while ensuring alignment with organizational priorities.
• Lead departmental and cross-functional corporate initiatives to optimize business processes, systems, and solutions. Serve as project sponsor/owner, as appropriate, and engage teams/staff for implementation and ongoing support.
• Drive transformation from waterfall to agile methodologies, building agile capabilities and fostering a culture of continuous improvement.
• Oversee modernization efforts, eliminating technical configuration debt and implementing best practices for configuration management.
• Provide oversight for vendor relationships, negotiations, and contract oversight.
• Champion automation and AI adoption to enhance operational efficiency and business outcomes.
• Build strong relationships with business stakeholders and technical leaders to drive innovation and consensus.
• Mentor and develop team leaders and staff, fostering accountability and professional growth.
• Manage budgets, resources, and performance metrics for all sub teams.
• Ensure effective communication and collaboration between sub teams and executive leadership.
• Stay abreast of industry trends, regulatory changes, and emerging technologies.

Skills

• Demonstrated ability to lead large, multi-disciplinary teams and drive organizational change.
• Ability to facilitate cross-functional collaboration and influence stakeholders.
• Expertise in optimizing technical and configuration processes, including modernization and debt elimination.

Knowledge

• Comprehensive understanding of business engineering principles, systems development life cycles, and process improvement methodologies.
• Knowledge of healthcare industry operations and regulatory requirements.
• Familiarity with agile frameworks, automation tools, and AI applications.

Experience

• Minimum 5 years of leadership experience, including managing multiple teams or large-scale initiatives.
• Minimum 7 years’ experience leading transformation from waterfall to agile methodologies.
• Experience implementing agile methodologies and managing transformation initiatives.
• Experience implementing automation and leveraging AI technologies.
• Experience with Quality Assurance and Testing.
• Experience with technical modernization, configuration management, automation, and AI.
• Experience in healthcare, insurance, or related industries preferred.
• Experience with core operational and care management platforms (specifically Facets, NetworX, TruCare) is preferred.

Location

• The preferred classification for this role is hybrid, which requires onsite work on Tuesdays and Wednesdays.

Education, Certification, and Licenses

• Bachelor’s degree in Business, Engineering, MIS, or related field required.
• 11 years relevant experience in lieu of degree.

Work Environment & Physical Demands

• Standard office environment; occasional travel may be required.
• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see. The employee must occasionally lift and/or move up to 5 pounds.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.

Capital Blue Cross is an independent licensee of the Blue Cross Blue Shield Association. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, genetic information, physical or mental disability, veteran status, or marital status, or any other status protected by applicable law.