Senior Digital Strategy & Experience Program Management Specialist

The Boeing Company; Plano (TX); On-site; USD 139,000 - 238,000; Full time

Job summary

The Boeing Company in Plano, TX is seeking a Senior Digital Strategy & Experience Program Management Specialist to lead the development and execution of strategic digital initiatives that transform Boeing's digital landscape. You will collaborate with cross-functional teams to deliver a seamless customer journey across all touchpoints.

You will drive data-driven strategies, oversee complex programs, and apply Agile methodologies to ensure on-time delivery within budget.

Qualifications

• Minimum of 8 years of experience in digital strategy, product management, or user experience design, with a strong emphasis on technical project management.
• Proven track record of successfully leading digital transformation projects and initiatives, particularly in a technical environment.
• Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies.
• Excellent communication and interpersonal skills, with experience in engaging and influencing stakeholders at all levels.

Responsibilities

• Oversee the development and execution of high-impact digital strategies that align with organizational goals and enhance customer engagement.
• Drive data-driven strategies and AI solutions to enhance business performance and innovation; analyze trends and support informed decisions.
• Manage complex technical projects using Agile/Scrum to ensure timely delivery, quality, and budget adherence.
• Collaborate with IT, engineering, marketing, and operations to align and integrate digital initiatives.
• Champion human-centered design to meet customer needs and exceed expectations.
• Analyze customer feedback, data, and market trends to drive continuous improvement in digital solutions.
• Identify risks and develop mitigation plans to ensure project success and stakeholder satisfaction.

Skills

Digital strategy

Product management

User experience design

Technical project management

Stakeholder engagement

Data analytics

Communication

Education

Bachelor's degree

Master's degree

SCPC/PM certifications

Tools

SAP

Salesforce

Adobe

AI / Big Data

Job description

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Global Services (BGS) is looking for Senior Digital Strategy & Experience Program Management Specialist to join our team in Plano,TX. In this senior role, you will lead the development and implementation of strategic digital initiatives that drive Boeing's digital transformation. Leveraging your extensive experience in project management, program management, customer experience, research, and analytics, you will shape and execute a comprehensive digital strategy. As a key member of Boeing Global Services, you will collaborate with cross-functional teams to deliver a seamless and exceptional customer experience across all stages and touchpoints of the customer journey.

Position Responsibilities:

• Oversee the development and execution of high-impact digital strategies that align with organizational goals and enhance customer engagement.
• Drive data-driven strategies and AI solutions to enhance business performance and innovation. They will analyze trends and collaborate with teams to support informed decision-making.
• : Manage complex technical projects, utilizing project management methodologies (e.g., Agile, Scrum) to ensure timely delivery, quality assurance, and adherence to budget constraints.
• Work closely with various teams, including IT, engineering, marketing, and operations, to ensure alignment and integration of digital initiatives.
• Champion human-centered design principles to ensure that digital solutions meet customer needs and exceed expectations.
• Analyze customer feedback, quantitative data, and market trends to inform strategic decisions and drive continuous improvement in digital solutions.
• Identify potential project risks and develop mitigation strategies to ensure project success and stakeholder satisfaction.

Basic Qualifications (Required Skills/Experience):

• Minimum of 8 years of experience in digital strategy, product management, or user experience design, with a strong emphasis on technical project management.
• Proven track record of successfully leading digital transformation projects and initiatives, particularly in a technical environment.
• Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies.
• Excellent communication and interpersonal skills, with experience in engaging and influencing stakeholders at all levels.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in Business, Economics, Finance, Marketing, Design, IT or a related field
• Master’s degree
• Scaled Agile SPC, LPM certification(s)
• PMP certification
• OCM certification(s)
• Professional services/consultancy experience
• Experience leading SAP, Salesforce, Adobe, AI, or Big Data initiatives
• Aviation & Defense experience

Drug Free Workplace:

Boeingis a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $139,000 - $237,600

Applications for this position will be accepted until Sept. 18, 2026

Relocation

Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

This position is for 1st shift

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.