Senior Digital Project Manager

URBN Urban Outfitters, Inc.; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee discounts

Job summary

URBN Urban Outfitters, Inc. seeks a Senior Digital Project Manager to guide large-scale digital and operational transformation.

You will lead cross-functional teams across business, technology, analytics, and growth to evolve our e-commerce capabilities, focusing on personalization, checkout enhancements, and data-driven decisioning. In this role, you’ll shape roadmaps, deliver on time, and communicate risks and decisions with clarity.

Qualifications

• 6+ years of project or program management experience, preferably in digital/retail environments.
• Experience leading cross-functional teams and complex initiatives.
• Ability to translate business needs into actionable plans and concise communications.

Responsibilities

• Lead end-to-end delivery of digital commerce evolution with alignment to goals, timelines, and measurable outcomes.
• Drive a portfolio of initiatives focusing on commerce, personalization, data, and localization.
• Build and manage detailed project plans with milestones, risks, and dependencies.
• Coordinate internal and external teams to ensure seamless execution.
• Communicate updates to senior leadership, surfacing risks and decisions.

Skills

Project management

Digital fluency

Leadership

Change management

Job description

Role Summary

FP Movement is seeking a Senior Digital Project Manager to lead the delivery of complex, cross-functional initiatives that advance our digital commerce and user experience capabilities. This rolesits at the center of business, technology, analytics, and growth teams - ensuring initiatives aredelivered on time, aligned to strategic priorities, and drive meaningful business outcomes.This individual will play a critical role in driving large-scale digital and operational transformationefforts, with an initial focus on the evolution of our e-commerce into the future, inclusive of newtechnology and data initiatives that enhance personalization, customer experience, and decisioningcapabilities. Over time, this role may flex across a range of digital priorities, including platformenhancements, customer experience initiatives, and operational improvements.This position has high visibility with the FP Movement and URBN senior leadership and requires aleader who communicates with clarity and precision - proactively identifying risks, surfacingdecisions, and driving alignment across stakeholders, but especially driving progress.The ideal candidate operates with a high degree of autonomy, creates momentum across teamswithout direct authority, and consistently moves work forward while maintaining alignment tobroader business goals.

Role Responsibilities

Digital & Transformation Delivery

• Lead end-to-end delivery of our digital commerce evolution, ensuring alignment to businessgoals, timelines, and measurable outcomes.
• Drive execution across a portfolio of initiatives, with initial emphasis on commerce (e.g.,personalization, check out, customer data, and localization).
• Translate business needs into actionable plans, ensuring alignment between businessstakeholders and technical teams.
• Contribute to shaping roadmaps and sequencing of work across digital and technology teams.

Project & Program Management

• Build and manage detailed project plans, including milestones, dependencies, risks, andresource needs.
• Monitor progress and proactively identify risks, implementing mitigation strategies andescalating when needed.
• Establish and lead governance forums, status updates, and working sessions to maintainmomentum and alignment.
• Coordinate internal and external teams to ensure seamless execution.

Stakeholder Management & Communication

• Serve as a key connector between business, digital, analytics, and technology teams.
• Build strong relationships and guide stakeholders through complex decisions to maintainforward progress.

Operational Readiness & Change Management

• Deliver clear, concise updates to senior leadership, including risks, dependencies, anddecisions required.
• Proactively identify and resolve misalignments across teams.
• Support adoption of new capabilities, tools, and processes through thoughtful rolloutplanning and communication
• Partner with teams to ensure operational readiness, including documentation, workflows,and governance models.
• Help teams adapt to new ways of working in a rapidly evolving digital environment.

Role Qualifications

Project Management Expertise

• 6+ years of project or program management experience, preferably within digital, technology,retail, agentic or marketing environments.
• Experience working on complex companies, preferably multi-national or global in nature
• Proven ability to manage multiple complex initiatives simultaneously and deliver measurableoutcomes.
• Strong experience building and managing detailed project plans, timelines, and cross-functional dependencies.

Digital, Marketing & Data Fluency

• Experience working on digital, marketing technology, e-commerce or data-related initiatives.
• Familiarity with concepts such as customer data, personalization, analytics, and digitalexperience platforms.
• Ability to translate between technical and business teams, simplifying complex concepts.

Leadership & Communication

• Demonstrated ability to lead cross-functional teams without direct authority.
• Excellent communication skills, with the ability to synthesize complex topics for senioraudiences.
• Strong stakeholder management and relationship-building capabilities.

Change Management

• Experience supporting rollout and adoption of new tools, processes, or capabilities.
• Ability to influence teams and drive alignment in evolving environments.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit www.urbn.com/work-with-us/benefits

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.