Senior Digital Product Manager — Hybrid, Data‑Driven UX

Panera Bread Company; Saint Louis (LA); Hybrid; USD 127,000 - 155,000; Full time

Job summary

Panera Bread Company is seeking a Sr Digital Product Manager to help evolve our consumer-facing digital channels. Reporting to the Director of Product Management, you will translate data and user research into concepts that deliver best-in-class customer experiences and measurable business impact.

The role requires 7+ years in consumer-facing product management, strong communication and agile experience, and a knack for balancing multiple priorities.

Qualifications

• 7+ years of consumer-facing product management experience (B2B and B2C e-Commerce experience preferred)
• Strong communication, collaboration, and presentation skills
• Experience with the agile development methodology
• Self-starter who is comfortable and effective in times of uncertainty and ambiguity
• Ability to balance multiple objectives, projects and goals simultaneously
• Strong analytical, prioritization, problem-solving, and negotiating skills
• Technical proclivity to learn new systems/technology for future incorporation or integration into the digital experience
• Obsess ion with creating great customer experiences

Responsibilities

• Proactively identify unmet customer needs and create innovative concepts to address said needs.
• Develop supporting business cases, including financial impact and benefits statements, to support feature/functionality concepts and sell the concepts to internal audiences through persuasive oral and written presentations.
• Define roadmaps to meet business goals, improve user experiences, drive KPIs and achieve technical wins, then engage in active negotiation with peers to make recommendations to senior leadership.
• Own and manage execution against the product roadmap, championing the needs of consumers, business teams and stakeholders throughout the development process.
• Anticipate upstream and downstream impacts of projects and work with internal business groups to adjust business tools and practices in order to support new features & functionality.
• Partner with peers to coordinate efforts, identify interdependencies, and maintain consistency across projects.
• Partner with UX team to build world-class user experiences that address specific user pain points and business goals.
• Define and document requirements as part of an agile framework that directly support the primary objectives of the project, are appropriate in size for iterative development and include clear and specific acceptance criteria.
• Complete UAT and participate in release activities.
• Analyze customer data and turn those insights into actions.
• Identify and partner with key vendors and technology partners to solve technical and business challenges.
• Champion process improvements.

Skills

Communication

Collaboration

Presentation

Agile

Analytical

Prioritization

Problem-Solving

Negotiation

Technical Curiosity

Customer Experience

Education

BA/BS

Job description

Panera Bread Company is seeking a Sr Digital Product Manager to help evolve our consumer-facing digital channels. Reporting to the Director of Product Management, you will translate data and user research into concepts that deliver best-in-class customer experiences and measurable business impact.

The role requires 7+ years in consumer-facing product management, strong communication and agile experience, and a knack for balancing multiple priorities.