Senior Digital Product Manager

Charles Schwab; Chicago (IL); On-site; USD 130,000 - 185,000; Full time

Benefits offered by this job

401(k) with company match

Sabbatical after 5 years

Paid parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Senior Digital Product Manager to lead advisor productivity and AI-assisted workflows within Wealth, Retail, Technology, and Operations. You will define requirements, manage discovery, and translate complex advisor needs into prioritized product outcomes with measurable impact.

Join a collaborative team shaping future advisor experiences through automation, integration, and scalable digital capabilities while working on-site in Chicago.

Qualifications

• 7–10+ years in digital product management, preferably in Financial Services, Wealth Management, Banking, Fintech, or related industries.
• Exceptional written and verbal communication; ability to present to all levels of the organization.
• Synthesize qualitative and quantitative data from cross-functional environments to identify opportunities and drive recommendations.
• Experience applying AI, automation, or workflow optimization within a product, business, or operational context.
• Experience translating operational needs into scalable product solutions and managing complex workflows.

Responsibilities

• Define, prioritize, and measure the Wealth Experiences product roadmap and its business outcomes.
• Deliver advisor-facing capabilities that improve productivity and reduce operational friction to save time.
• Translate business and advisor needs into actionable roadmaps, user stories, and measurable results.
• Collaborate with UX, engineering, operations, and advisor teams to deliver scalable, intuitive solutions.

Skills

Digital product management

Communication

AI/workflow optimization

Cross-functional collaboration

Data synthesis

Education

Bachelor's Degree or equivalent practical experience

Advanced degree (preferred)

Tools

Jira

Confluence

VS Code

GitHub

Visio

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.

The Digital Wealth Advisory Experiences team is responsible for defining, delivering, and managing digital experiences that help advisors operate more efficiently and better serve clients. We are focused on simplifying complex advisor workflows and delivering capabilities that improve productivity through thoughtful product design, workflow optimization, automation, and emerging digital technologies.

We are looking for a product manager who is passionate about understanding advisor needs, navigating operational complexity, and partnering across business and technology teams to deliver meaningful outcomes.

The Senior Digital Product Manager (individual contributor) will work closely with stakeholders across Wealth, Retail, Technology, Operations, and Product teams to identify opportunities that improve advisor efficiency and reduce operational friction. You will play a critical role in defining, managing, and delivering advisor productivity capabilities, workflow automation solutions, and digital experiences that support the evolution of future-state, AI-assisted advisor workflows.

The Team Is Responsible For

• Defining, prioritizing, executing, and measuring the Wealth Experiences product roadmap and associated business outcomes
• Delivering advisor-facing capabilities that improve productivity, reduce operational friction, and create measurable time savings
• Identifying opportunities to streamline workflows and translating those opportunities into delivered solutions
• Managing and executing a backlog of advisor productivity initiatives from discovery through implementation
• Partnering with business, technology, and design teams to define requirements, prioritize investments, and drive delivery
• Measuring outcomes, incorporating feedback, and continuously improving advisor-facing capabilities based on business, legal/compliance, technology, and advisor needs
• Driving alignment across stakeholders to ensure solutions are scalable, adoptable, and deliver business value

What You'll Do

• Manage discovery and prioritization of Wealth Skills backlog and roadmap
• Lead discovery and requirements definition efforts to translate business and advisor needs into prioritized product outcomes.
• Develop a deep understanding of advisor, service, and operational workflows across wealth management functions, identifying opportunities to simplify handoffs, reduce friction, and improve productivity.
• Serve as a product leader, connector, and integrator at the intersection of multiple business teams, building an understanding of how work flows across organizations and where digital capabilities can reduce complexity, improve efficiency, and enhance the advisor experience.
• Leverage product management expertise to define and deliver scalable solutions that simplify complex workflows, reduce manual effort, and generate measurable advisor time savings.
• Partner with business, technology, and design stakeholders to evaluate solution options, define requirements, and drive delivery of high-impact capabilities.
• Translate operational insights and stakeholder feedback into actionable roadmaps, user stories, and measurable product outcomes.
• Collaborate with UX, engineering, operations, and advisor teams to deliver solutions that are intuitive, scalable, and valuable.
• Develop recommendations informed by workflow analysis, business objectives, user feedback, and product best practices.
• Communicate roadmap priorities, delivery progress, risks, dependencies, and opportunities to leadership and stakeholders.
• Help shape and deliver advisor productivity capabilities that support the ongoing evolution of AI-assisted workflows.

What you have

Required Qualifications

• Strong digital product management skills; 7-10+ years of digital product management experience, preferably with 5+ years in Financial Services, Wealth Management, Banking, Fintech, or related industries
• Exceptional written and verbal communication skills; ability to communicate complex messages and trade-offs, tell a compelling story, and present to all levels of the organization
• Demonstrated ability to synthesize qualitative and quantitative data from within a large cross-functional environment, identify opportunities, and drive recommendations
• Experience applying AI, automation, or workflow optimization capabilities within a product, business, or operational context
• Experience analyzing complex business processes and translating operational needs into scalable product solutions
• Proficient with tools such as Jira, Confluence, VS Code, GitHub, Visio, and similar product platforms
• High emotional intelligence; ability to manage uncertainty and lead through challenging projects and processes
• Self-starter with outstanding organizational skills and ability to track multiple projects in parallel
• Effective relationship builder; ability to partner cross-functionally and work effectively with various personality types at all levels of the organization
• Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic
• Bachelor's Degree or equivalent practical experience

Preferred Qualifications

• Advanced degree in a related field
• Experience leading AI initiatives from concept through delivery and adoption
• Experience defining and prioritizing workflows, automations, integrations, or intelligence capabilities within a Wealth Management or Advisor platform
• Experience leading large-scale product transformation initiatives
• Experience delivering advisor productivity, workflow automation, or operational efficiency solutions

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance