Senior Digital Product Lead, Payments & Delivery

Citizens Bank; United States; Hybrid; USD 114,000 - 155,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

Retirement benefits

Parental leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Sr Digital Product Management Partner to drive the delivery of digital payment features across web and mobile apps. You will write detailed user stories, manage tickets in JIRA, and collaborate with development and design teams to implement changes.

You will also work with Release Management on launches and provide performance analytics to executives. The role requires strong stakeholder management, the ability to translate business needs into actionable requirements,

Qualifications

• Experience in product management, product development, digital experience, strategy, marketing, process design, or related disciplines.
• Demonstrated experience developing and executing product roadmaps.
• Experience working within Agile product delivery environments.
• Proven ability to translate strategy into actionable requirements and measurable outcomes.
• Strong stakeholder management, presentation, and communication skills.
• Experience developing business requirements, user stories, acceptance criteria, and backlog prioritization.
• Ability to leverage customer insights, business data, and market research to drive product decisions.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working across cross-functional teams to deliver complex initiatives.

Responsibilities

• Drive delivery of digital payment web and app enhancements; write detailed user stories and manage backlog in JIRA.
• Collaborate with development and design teams to build and implement features.
• Engage Release Management on launches and validate delivery.
• Coordinate with cross-LOB functions to own end-to-end customer experience of products.
• Provide analytics and reporting to management and business lines to evaluate performance.

Skills

Product management

Agile methodologies

Stakeholder management

User story development

Cross-functional collaboration

Data analysis

Tools

JIRA

Job description

Citizens Bank is seeking a Sr Digital Product Management Partner to drive the delivery of digital payment features across web and mobile apps. You will write detailed user stories, manage tickets in JIRA, and collaborate with development and design teams to implement changes.

You will also work with Release Management on launches and provide performance analytics to executives. The role requires strong stakeholder management, the ability to translate business needs into actionable requirements,