Senior Digital Communications Specialist

Office of the Chief Information Officer; Lakewood (CO); Remote; USD 128,000 - 187,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid time off

Thrift Savings Plan

Transit subsidy

Flexible spending accounts

Long-term care insurance

Training and development

Job summary

The Senior Digital Communications Specialist at the Office of the Chief Information Officer will shape digital messaging for the General Services Administration, blending visuals, video, and analytics. The role covers policy guidance, workforce communications, and executive advisory support across IT leadership.

The position is telework-eligible with multiple U.S. locations and two openings. Applications close on 2026-10-05. Salary range posted: $127,829–$187,093 per year.

Qualifications

• Develop strategic digital communications using messaging, visuals, videos, analytics, and user feedback.
• Lead high-visibility campaigns and advise IT leadership on communications and policy.
• Monitor data such as open rates and customer satisfaction; prepare leadership reports.

Responsibilities

• Develop comprehensive strategic digital communications across channels.
• Lead high-visibility campaigns and advise IT leadership.
• Monitor analytics and feedback to improve programs.
• Prepare reports and presentations for leadership.

Skills

Strategic digital communications

Data analytics

Stakeholder engagement

Change management

Content development

Job description

Senior Digital Communications Specialist

• Hiring Agency: Office of the Chief Information Officer
• Department: General Services Administration

As a Senior Digital Communications Specialist, you will serve as an IT Specialist for Digital Communications and IT Employee Experience. Location of position: Washington, DC, Raleigh, NC, Fort Worth, TX, Kansas City, MO, Lakewood, CO, or Tacoma, WA We are currently filling two vacancies, but additional vacancies may be filled as needed.

Key Responsibilities

Develop comprehensive, strategic digital communications, combining elements of targeted messaging, visual graphics, videos, analytics, and user feedback. Leverage diverse channels to share and collect information including in-person sessions, online meetings, video-based content, and user self-service.

Independently develop high-visibility communication campaigns (including creating content, defining timelines, developing resource documents, identifying stakeholder impact, and selecting communication channels). Serve as a principal advisor to IT leadership regarding technology and workforce communications. Provide guidance to executives and program managers regarding communication policy, change management methodology, and employee engagement best practices.

Monitor and analyze data such as open rates, digital analytics, and customer satisfaction scores. Evaluate the overall effectiveness of the team's communications and marketing efforts, informing continuous improvements, and ensuring the program consistently meets its strategic objectives and delivers maximum value to employees. Develop and present reports to leadership summarizing the results of the program.

Conduct in-depth analyses, prepare comprehensive reports, develop and deliver presentations for leadership, and perform advanced data analysis to support strategic decision-making related to technology solutions and adoption.

You will have access to many benefits including:

• Health insurance (choose from a wide range of plans)
• Life insurance coverage with several options
• Sick leave and vacation time, including 11 paid holidays per year
• Thrift Savings Plan (similar to a 401(k) plan)
• Transit and child care subsidies
• Flexible spending accounts
• Long-term care insurance
• Training and development

Which agency is hiring for this position?

This position is with Office of the Chief Information Officer, General Services Administration.

What is the salary for this position?

The posted pay range is $127829 – $187093/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What is the application deadline?

Applications close on 2026-10-05.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Disability' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government