Senior Digital Architect, Cloud Platform

Salesforce, Inc.; Texas; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Incentive compensation

Equity

Job summary

Salesforce, Inc. is seeking a Principal AI & Integrated Solutions Architect for Financial Services.

You will be the trusted technical lead for strategic FS accounts, designing agentic AI architectures and guiding multi-system integration from discovery to production handoff. You will collaborate with CIOs and Chief Architects, mentoring teams and scaling reusable assets across the organization, while ensuring regulatory and data residency requirements are met.

Qualifications

• 10+ years in enterprise or solution architecture with customer-facing FS experience.
• Hands-on design experience with Salesforce platform and integration patterns (MuleSoft, API-led).
• Prototype with code (Apex, JavaScript/Node, Python) and AI-enabled tools.
• Knowledge of FS regulatory, data residency, model risk, and governance requirements.
• Able to lead debates with Chief Architects and steer decisions.
• Collaborative across aligned coverage, sharing assets, and improving others.

Responsibilities

• Lead agentic AI architecture for strategic FS accounts (≈30%).
• Co-build prototypes and value assets on customer data.
• Package architecture, data dictionaries, and governance metadata for production handoff.
• Translate architecture into business value for CIOs/CTOs and leaders.
• Represent Salesforce at executive briefings and architecture reviews.
• Mentor architects and account teams; contribute reusable assets.

Skills

Enterprise architecture

Financial services

AI solutions

API-led design

MuleSoft

Apex/JavaScript/Python

Git workflows

Governance & risk

Education

B.S. in CS or related field

Tools

Salesforce platform

MuleSoft

Data 360

Git

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.

Principal, AI & Integrated Solutions Architect — Financial Services

Regulated Industries Architecture · Salesforce · Grade 8

About the role

Our Financial Services Industry Architecture team works on Salesforce’s largest and most complex banking, insurance, and wealth management customers. We don’t stop at showing customers what’s possible; we prove it by building it with them. Success here is a working prototype or a deployed asset, not a great deck.

As a Principal AI & Integrated Solutions Architect, you will be the trusted technical lead for a set of strategic FS accounts. You’ll help design agentic AI architectures that hold up under real scrutiny: governed multi-agent systems, headless and API-first experiences, and unified data and integration patterns that span Agentforce, Data 360, MuleSoft, and the customer’s existing systems. That means framing the problem with C-level and Chief Architect stakeholders, building the prototype that proves the value, and handing it off cleanly to partners and delivery teams so it scales into production and becomes a reusable play for the whole organization.

You’ll sit within an FS segment team and belong to the broader Regulated Industries architecture community. That gives you exposure to patterns and peers across financial services, healthcare, life sciences, and the public sector.

What you’ll do

Lead agentic AI architecture on strategic accounts (≈30%). Serve as the aligned architect for your accounts. Run discovery and org assessments, set the current- and future-state architecture, and own architectural direction from first conversation through production handoff. Shape decisions on agent orchestration, MCP and agent-to-agent interoperability, headless and composable design, data foundations, and the trust and governance layer.

Co-build working prototypes and proof-of-value assets on customers’ own data and objects, using modern AI-assisted development tools. These cover the economics of an agentic operating model, headless experiences that keep governance intact, governed multi-agent systems at enterprise scale, and executive North Star architecture. Add new content and reusable components back to the shared library, so each engagement leaves the next one further ahead.

Package architecture, data dictionaries, process maps, and agent metadata so that partners, SIs, and delivery teams can take the work to production without losing the design intent. Translate architecture into business value for CIOs, CTOs, Chief Architects, and line-of-business leaders. Fit designs to FS regulatory, data residency, model risk, and operating-model constraints. Represent Salesforce at executive briefings, architecture review boards, and industry events.

Elevate the team and the field (≈10%). Mentor architects and account teams. Contribute points of view, reference architectures, and reusable assets. Architecture-sourced pipeline and measurable progression on priority opportunities in your accounts.

Agentforce and Data 360 consumption milestones reached and tied to customer outcomes.

Customers who treat you as their go-to architecture advisor, shown by repeat engagement and sponsorship from executive and Chief Architect stakeholders.

Qualifications

• 10+ years in enterprise or solution architecture, including significant customer-facing work in financial services: banking, insurance, wealth/asset management, or payments.
• Deep hands-on experience with the Salesforce platform (Financial Services Cloud, Service/Sales Cloud, Data 360) and enterprise integration, ideally MuleSoft and API-led design.
• Practical, current experience designing and building AI solutions. You personally prototype using code (Apex, JavaScript/Node, Python, or similar) and AI-assisted development tools, and you’re comfortable working in Git-based workflows.
• Working knowledge of FS regulatory and risk requirements: privacy, data residency, model risk management, auditability, and AI governance. You also know how these requirements shape architecture decisions.
• You can hold a contested architecture debate with a Chief Architect and move it to a decision.
• You’re comfortable working within aligned coverage, sharing assets, and making others better.

Additional Requirements

• Salesforce certifications such as Agentforce Specialist, Data Cloud Consultant, Application/System Architect, or progress toward CTA.
• Experience on the customer or SI side of large FS transformations.
• Exposure to process intelligence or agentic operations tooling.
• Published points of view, conference talks, or open reusable assets.
• S Computer Science, Software Engineering, MIS
• Knowledge of related applications, relational databases, and ERP technologies

When you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.