Applied AI Architect (Principal/Lead)

Salesforce, Inc.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Enterprise/ Solutions Architect to drive platform strategy across Platform Advantage, Emerging Tech & UI Innovation, Data & AI Excellence, and Governance & Trust.

You will influence senior stakeholders and translate business problems into scalable capabilities across multiple domains. You will partner with C-suite stakeholders, guide cross-functional teams through complex programs, and apply deep expertise in Salesforce and AI governance to deliver

Qualifications

• 5+ years in enterprise or solutions architecture with influence on senior technical and business stakeholders.
• Experience with AI tooling to build solutions and learn new skills.
• Fluency across Salesforce platform or an adjacent technology; proven delivery through complex programs.

Responsibilities

• Lead architecture across Platform Advantage, Emerging Tech, Data & AI Excellence, and Governance & Trust.
• Define and orchestrate architecture for agent-based platforms and APIs.
• Collaborate with cross-functional teams to map business problems to capabilities.
• Guide governance, security, and data access considerations in enterprise deployments.
• Champion customer-centric design and ensure delivery milestones are met.

Skills

Enterprise architecture

Solutions architecture

AI tooling

Salesforce platform

Stakeholder influencing

Architecture storytelling

Education

B.S., M.S. or PhD in Computer Science, Software Engineering or MIS

Tools

Salesforce

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

Our architect team is organized into four domains that together make the platform work for customers: Platform Advantage (why Salesforce, why now), Emerging Tech & UI Innovation (agent execution and dev tooling), Data & AI Excellence (data, semantics, and AI context), and Governance & Trust (identity, security, and audit). This req can land in any of the four, based on where your deepest expertise fits and where the team has the most need at the time of hire. Across all four domains, the DNA is the same: you lead with the customer's business and technical problem, not a product pitch, you're fluent across Salesforce and its alternatives, and you stay engaged through execution so the work actually lands, not just the recommendation.

What You'll Do

• Agent Architecture (Platform Advantage / Governance & Trust): orchestration, agent-to-agent interaction, state and memory, guardrails, testing.
• MCP & Capability Architecture (Platform Advantage / Emerging Tech): exposing business capabilities for agents to discover and act on, not just raw objects.
• Data 360 & Semantic Architecture (Data & AI Excellence): unified customer data, semantic layers, and the context AI needs to be useful.
• Headless & Composable Architecture (Platform Advantage / Emerging Tech): APIs, headless experiences, and composable extensions of Salesforce beyond the standard UI.
• AI-Assisted Development (Emerging Tech): coding assistants, reviewing AI-generated work, dev lifecycle and quality practices.
• AI Governance & Security (Governance & Trust): identity and permissions, data access, agent authority, human-in-the-loop controls, audit.

Regardless of domain, you'll also:

• Work collaboratively across multiple pre and post sale teams.
• Align C-suite stakeholders around a shared view of a business problem and map it to a capability someone can act on.
• Help resolve platform-fit ambiguity for customers facing conflicting internal recommendations or a troubled prior rollout.
• Name ambiguity and route it explicitly to the right domain rather than letting unclear work default to whoever's in the room.

What We're Looking For

Required: 5+ years in enterprise or solutions architecture, with direct experience influencing senior technical and business stakeholders. Experience with AI tooling to build solutions, learn new skills, and be more efficient with your job. Deep, credible expertise in at least one of the six focus areas above, deep enough to be the final word in a room, not conversational familiarity. Fluency across the Salesforce platform or at least one major alternative / adjacent technology relevant to your focus area. A track record of staying engaged through delivery, including recovering stalled or politically stuck work. B.S., M.S. or PhD in Computer Science, Software Engineering or MIS.

Preferred: Working knowledge of a second focus area above, enough to know when to hand off rather than overreach. Experience untangling a failed or stalled enterprise rollout (data, MDM, platform, or AI) for a customer. Strong visual communication skills for architecture storytelling.

Domain Placement

Final domain assignment (Platform Advantage, Emerging Tech & UI Innovation, Data & AI Excellence, or Governance & Trust) is determined during the interview process based on demonstrated depth and current team need, not fixed at the time of posting.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

• Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best .

Applications will be accepted until 01/31/2027.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexu