Senior Diagnostics Solutions Consultant

zoetis; United States; On-site; USD 110,000 - 140,000; Full time

Job summary

Zoetis in West Palm Beach, FL seeks a Senior Diagnostics Solutions Consultant to join the field-based sales team. You will sell diagnostic instruments, tests, and related services within an assigned territory, build strong customer relationships, and drive retention by ensuring value realization through implementation, training, and support.

Travel is required within the territory (up to 70%), and you will lead demonstrations, discuss product benefits, secure purchase orders, and guide customers

Qualifications

• Minimum 8 years of demonstrated sales experience.
• Technical/clinical experience in medical/scientific/healthcare/veterinary settings.
• Experience in clinical settings preferred.

Responsibilities

• Selling diagnostic instruments and services within a territory to meet quotas.
• Developing deep knowledge of products, competitive positioning and value messaging.
• Conducting daily customer-facing activity with accounts and new opportunities; travel as needed.
• Delivering demonstrations and presentations, including financials, to show value.
• Securing purchase orders and managing opportunities through the funnel.
• Leading post-sale onboarding to drive adoption and training on applications and workflows.
• Documenting customer pain points and designing workflow improvements.
• Providing onsite and remote support to resolve product/technical issues.
• Maintaining CRM records of visits, outcomes, and customer signals.
• Generating new business leads and referrals, including academia/research.

Skills

Technical sales proficiency

Veterinary terminology expertise

Presentation and training skills

Analytical thinking

Organization and time management

Customer service orientation

Cross-functional collaboration

Education

Associate's degree

Bachelor's degree preferred

Clinical/veterinary experience

Tools

CRM software

Job description

Position Location: West Palm Beach, FL

Role Description

The Senior Diagnostics Solutions Consultant (DSC) is a field-based, customer-facing member of the sales team accountable for selling diagnostic instruments, tests, and associated products and services within an assigned territory. The DSC is responsible for building and maintaining strong customer relationships to maximize retention, achieve sales goals, and ensure customers realize full value through effective implementation, training, and ongoing support. Anticipated travel within assigned territory as required (up to 70%).

Key responsibilities

• Selling diagnostic instruments, tests, and related services within an assigned territory; achieving budgeted sales quotas.
• Developing and maintaining deep knowledge of diagnostic products and services, including competitive positioning and value messaging.
• Conducting daily customer-facing activity with existing accounts and new business opportunities; extensive driving and periodic overnight travel.
• Communicating product uses, benefits, and value proposition; delivering effective equipment demonstrations and presentations (including financial presentations as needed).
• Securing purchase orders and managing opportunities through the sales funnel.
• Leading post-sale onboarding to drive adoption and utilization, including installation support/validation and role-based customer training (initial and refresher) on applications, operations, and workflow best practices.
• Identifying and documenting customer pain points; designing and implementing workflow improvements that enhance customer experience and reduce time-to-value.
• Providing responsive onsite and remote support, troubleshooting, and escalation coordination to resolve product/technical/service issues with accurate follow-through.
• Maintaining disciplined CRM documentation for all customer interactions, including visit outcomes, action items, and customer satisfaction signals.
• Generating new business leads and referrals, including competitive placements and opportunities in academia/research settings.
• Collaborating cross-functionally (sales, accounting, technical support) to ensure customer needs are addressed in a timely manner.

Education and experience

• Associate's degree required (Bachelor's degree preferred) or equivalent relevant experience.
• Minimum 8 years of demonstrated sales experience.
• Relevant technical/clinical experience (preferably in medical, scientific, healthcare, or veterinary settings).
• At least 1 year of experience working in a clinical setting preferred.
• Veterinary technology program degree and/or credentialed veterinary technician background preferred.

Skills and competencies

• Strong technical sales capability; rapid learning and ability to absorb and apply technical information.
• Demonstrated expertise with veterinary terminology/science and diagnostic instrumentation/workflows.
• Excellent presentation and training skills; able to communicate effectively with diverse audiences.
• Analytical mindset with strong troubleshooting and critical thinking skills.
• Highly organized with strong prioritization, time management, and CRM documentation discipline.
• Superb customer service; works independently, makes sound decisions, and follows through completely.
• Collaborative team approach with strong cross-functional partnership.

Physical requirements

• Ability to safely lift and move up to 60 lbs; transport, set up, and demonstrate equipment.

Travel and schedule

• Anticipated travel within the assigned territory, including extensive driving and periodic overnight travel.
• Flexibility to accommodate customer schedules.
• Valid driver's license, clean driving record, and auto insurance.
• Must Speak fluent English

Full time

Regular

Colleague

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn , including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal information.