Senior DevOps Engineer

WebEngage; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

MacBook for Engagers

Medical insurance + mental health

Job summary

WebEngage is hiring for a high-scale infrastructure role in the United States. You will design, implement and automate secure cloud infrastructure across AWS, Azure, and GCP, drive the roadmap, and improve reliability with CI/CD and observability tools. Strong Linux, networking, scripting, and Kubernetes experience are required.

You will work to optimize cloud costs, enforce security programs (ISO, SOC2), and collaborate across teams to meet performance SLAs.

Qualifications

• BE/B.Tech in Computer Science or related field is required.
• 1–4 years of experience in running high-scale cloud infrastructure.
• Strong Linux/Unix administration and networking fundamentals.
• Hands-on with shell scripting, Ansible, Terraform, Python, Go.
• Extensive experience with AWS/Azure/GCP and deployment automation.
• Experience with CI/CD and monitoring tools (Prometheus, DataDog, Sentry, OpenTelemetry).
• Knowledge of distributed tech (Kafka, Elasticsearch) and web servers (nginx).
• Interest in going deeper beyond abstractions; Kubernetes experience is key.

Responsibilities

• Design and implement high-scale, secure infrastructure.
• Own a slice of the infrastructure roadmap and drive improvements.
• Enhance security practices across infrastructure and ensure compliance.
• Lead infosec programs like ISO, SOC2, etc.
• Improve operational efficiency and reduce cloud costs.
• Boost reliability with CI/CD, centralized logging, observability, and more.
• Automate provisioning of the entire infrastructure.
• Plan and test BCP/DR procedures and monitor SLAs.

Skills

Linux/Unix admin

Networking

Shell scripting

Ansible

Terraform

Python

Go

CI/CD

SRE mindset

Customer needs translation

Education

BE/B.Tech in CS or related field

Tools

AWS

Azure

GCP

Jenkins

Maven

GitLab

Prometheus

DataDog

Sentry

OpenTelemetry

Kubernetes

nginx

ha-proxy

Kafka

Elasticsearch

Terraform

Ansible

Job description

About Us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. A 13 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data, engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail.

One of the hottest global SaaS companies, we've been recognized by G2 as a Marketing Automation Leader in Asia 2021. A battle hardened team, accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon, in-the-ring view of building a company to last.

Learn more about us at www.webengage.com

Responsibilities :

• Design and implement high-scale and secure infrastructure.
• Plan and own your slice of the infrastructure roadmap.
• Enhance security practices around everything infrastructure.
• Drive organization-wide infosec and compliance programs like ISO, SOC2, etc.
• Review operational efficiency of infrastructure and research ways to make it better.
• Design and operate robust scaling of distributed technologies.
• Research and implement innovative methods for reducing cloud costs.
• Boost platform reliability by setting up platforms like CI/CD, centralized logging monitoring, observability, and more.
• Automate robust provisioning of the entire infrastructure.
• Design and perform dry-runs of BCP and DR practices.
• Monitor critical metrics and help reduce reaction time to incidents.
• Measure system resilience and track performance and availability SLAs.

Requirements:

• B.E/B.Tech in Computer Science or a related engineering/science field
• 1 - 4 Years of experience in running high-scale cloud infrastructure
• Strong fundamentals in Linux/Unix Administration and Networking.
• Hands-on experience with Shell scripting, Ansible, Terraform, Python, Go.
• Extensive hands-on experience working with cloud platforms like AWS, Azure, GCP
• Experience in deployment automation, CI/CD (Jenkins, Maven, GitLab) and monitoring tools like Prometheus, DataDog, Sentry, OpenTelemetry
• Knowledge of databases, architecture of distributed technologies (kafka, elasticsearch etc.), JVMs, web servers (nginx), proxies (ha-proxy)
• An intrinsic desire to go deeper beneath the abstractions offered by new-age systems.
• Knowledge of containers and orchestration (Kubernetes)
• Experience with B2B software is preferable
• You have experience in gathering, translating and prioritizing customer requirements and defining product roadmaps.

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment.
• Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!)
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.