Senior Device Field Application Engineer

Flock Safety; United States; Remote; USD 108,000 - 170,000; Full time

Job summary

A leading safety technology platform is seeking a Senior Device Field Application Engineer to provide technical expertise in troubleshooting and supporting devices. This role requires significant experience in embedded systems, customer interaction, and effective problem-solving skills to enhance customer satisfaction. The position offers a salary range of $108K – $170K and flexible PTO along with health benefits.

Benefits

Flexible PTO

Fully-paid health benefits

12 weeks paid parental leave

Work from Home stipend

Productivity stipend

Home Office stipend

Qualifications

• 5+ years experience in system or customer engineering support.
• Ability to debug hardware and software issues.
• Experience with customer-facing activities and clear communication.

Responsibilities

• Serve as a technical expert for field issues and troubleshooting.
• Support remote and on-site troubleshooting.
• Manage customer-reported field issues from triage to resolution.

Skills

Masters or Ph.D. in related field

Expertise in embedded systems

Proven debugging skills under pressure

Familiarity with Qualcomm chipsets preferred

Fluency in telemetry analysis

Education

Masters or Ph.D. in Electrical Engineering, Computer Engineering, or Computer Science

Tools

Telemetry tools

Embedded systems tools

Job description

Location

Remote - USA

Employment Type

Full time

Location Type

Remote

Department

Engineering

Compensation

$108K – $170K

Where you fall within the compensation range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. During your call with one of our recruiters, they can further clarify the salary range and our total compensation.

Who is Flock?

Flock Safety is the leading safety technology platform, helping communities thrive by taking a proactive approach to crime prevention and security. Our hardware and software suite connects cities, law enforcement, businesses, schools, and neighborhoods in a nationwide public-private safety network. Trusted by over 5,000 communities, 4,500 law enforcement agencies, and 1,000 businesses, Flock delivers real-time intelligence while prioritizing privacy and responsible innovation.

We’re a high-performance, low-ego team driven by urgency, collaboration, and bold thinking. Working at Flock means tackling big challenges, moving fast, and continuously improving. It’s intense but deeply rewarding for those who want to make an impact.

With nearly $700M in venture funding and a $7.5B valuation, we’re scaling intentionally and seeking top talent to help build the impossible. If you value teamwork, ownership, and solving tough problems, Flock could be the place for you.

The Opportunity

We are looking for aSenior Device Field Application Engineer who will be the go-to technical expert for escalated field issues, supporting and troubleshooting our devices directly in the field, and ensuring customers get the maximum value from our products. You will be responsible for remote and on-site support, troubleshooting complex issues, and providing feedback to our internal hardware and software teams. This role is an opportunity to truly impact and define a critical role within Flock, and requires a unique blend of deep technical knowledge, hands-on problem-solving, and excellent communication skills to act as the face of Flock in the field.

The Skillset

We\'re looking for people with:

• A Masters or Ph.D. in Electrical Engineering, Computer Engineering, Computer Science, or a related field with 5+ years experience in system, customer engineering support, or similar roles
• Expertise in embedded systems, including a strong understanding of hardware, firmware, and system integration (e.g., microcontrollers, power systems, connectivity, real-time OS).
• A proven ability to debug under pressure, rapidly isolating issues across layers (hardware, drivers, application, connectivity).
• Broad familiarity with the embedded landscape, including Android AOSP, kernel development, commonly used MCUs and Application Processors , and communication standards (CAN, SPI, I²C, Ethernet, PCIe, MIPI, LTE/5G, Wi-Fi, BLE) and how they behave in the field.
• Specific familiarity with Qualcomm chipsets and Qualcomm-based devices preferred
• A true problem solving mentality with a systems-thinking approach, recognizing how field conditions (temperature, power availability, RF environment) interact with device behavior.
• Experience with customer-facing activities, and the ability to translate complex technical issues in a way that is clear and non-defensive to end customers and non-technical stakeholders.
• Fluency in telemetry, with the ability to interpret logs, uptime percentages, battery levels, CPU load, etc., to make evidence-based recommendations.
• A structured troubleshooting methodology that allows for problems to be reproduced and solved quickly across teams.
• A commitment to closing feedback loops, ensuring problems are not just patched locally but are communicated back to stakeholders for root-cause fixes and roadmap impact.
• A willingness and enthusiasm to travel (~25%) to debug and resolve complex field issues in-situ, contribute to field testing activities and prioritized deployments, as required.
• Effective verbal and written communication skills, humility, curiosity, and a passion for sharing knowledge.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as aSenior Device Field Application Engineer at Flock Safety.

The First 30 Days

• Develop a comprehensive, hands-on understanding of our entire device portfolio, including the hardware, firmware, and telemetry/logging systems.
• Become fluent in our data and telemetry tools, learning to interpret logs and system health indicators to diagnose issues remotely.
• Learn our existing field support process and key initiatives
• Perform an install ride-along
• Participate in field-escalation responses to learn our troubleshooting tools and methodologies.

The First 60 Days

• Begin taking ownership of customer-reported field issues, from initial triage through to resolution, applying a structured troubleshooting methodology with refined decision flows
• Perform your first site visit to diagnose and document a complex issue in-situ
• Analyze and root cause embedded system issues, collaborating with other members of the engineering team and providing clear, actionable feedback to drive permanent fixes

90 Days & Beyond

• Act as the engineering escalation point of contact for complex field escalations.
• Own the feedback loop by championing customer needs and field learnings within engineering, influencing the product roadmap, and ensuring that problems are not just patched, but truly resolved.
• Proactively monitor fleet health using telemetry and data analysis to identify potential failure patterns before they become widespread customer issues.

Salary & Equity

In this role, you’ll receive a starting salary between $108,000-$170,000 as well as Flock Safety Stock Options.

The Perks

🌴 Flexible PTO: We seriously mean it, plus 11 company holidays.

⚕️ Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.

👪 Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

🍼 Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2025, Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

💖 Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.

💸 Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

💚 ERGs: We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.

💻 WFH Stipend: $150 per month to cover the costs of working from home.

📚 Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo, Grammarly and so much more.

🏠 Home Office Stipend: A one-time $750 to help you create your dream office.

We are an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [e-mail]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Compensation Range: $108K - $170K