Senior Device Administrator

Brookdale; Brentwood (TN); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical,Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early wage access for hourly staff

Voluntary benefits: ID theft & pet ins

Job summary

Brookdale seeks an IT professional to support a wide user base by administering systems, creating and managing device images, and providing escalation for complex issues. You will work with cross-functional teams to deploy updates, manage inventory, and improve security and efficiency across Brookdale's computing environment.

Ideal candidates have a Bachelor’s degree or equivalent experience and 2–4 years with PC hardware and software.

Qualifications

• Bachelor’s Degree or equivalent experience is required.
• Two to four years of experience directly with PC hardware and software is preferred.

Responsibilities

• Administers systems and processes that affect large numbers of employees or devices.
• Creates and manages device images and provides system administration and escalation support.
• Oversees centrally managed systems for inventory, updates and patch deployment; analyzes and tests images and applications.
• Identifies productivity improvements and leads development of solutions.
• Supports project teams with hardware and software rollouts as needed.
• Travels for support and project work as required.

Skills

End user support

System administration

Image development

Hardware & software troubleshooting

Education

Bachelor’s degree or equivalent experience

2–4 years PC hardware/software experience

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts
• Referral program
• Early access to earned wages for hourly associates (outside of CA)
• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off
• Paid holidays
• Company provided life insurance
• Adoption benefit
• Disability (short and long term)
• Flexible Spending Accounts
• Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan
• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Supports the Brookdale computing environment by administering systems and processes that primarily affect large numbers of employees or devices. Creates and manages device images, system administration, problem diagnosis, resolution & escalation, working with other IT teams to understand specific applications and systems, and education of end user services in specific application areas. Performs work with under minimal direction from supervisor; provides technical guidance to less experienced members of the team. This position serves as an escalation point for the EUS team for highly complex or high impact hardware and application issues.

• Evaluates and proposes new hardware and software solutions for potential deployment to Brookdale employees. Provides feedback to EUS management with regards to viability.
• Develops and manages images for end user devices.
• Oversees centrally managed systems for, inventory, application/update deployment and patch management.
• Provides advanced analysis and testing of all images, applications, updates and patches developed by the Device Administration team.
• Analyzes, develops, and implements system improvements for enhanced security, efficiency, and productivity.
• Identifies potential productivity and efficiency improvements to the Brookdale computing environment and leads development of appropriate solutions.
• Oversees and executes large scale projects as directed by End User Services management.
• Maintains record of project status and prepares activity report as requested.
• Serves as an escalation point for the Helpdesk and Device teams for high level or high impact device issues.
• Works directly with other IT teams to understand end user needs for new applications and systems.
• May assist project teams with hardware and software rollouts as needed.
• Stays informed about specific application and system changes that are being made at Brookdale by working with appropriate application and technology teams.
• Establishes and maintains effective working relationships with IT staff, vendors, customers and management.
• May be called upon to travel for support and project work.
• Makes support decisions which are consistent with department and company computing policies.
• Encourages teamwork through cooperative interactions with co-workers.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience

Bachelor’s Degree or equivalent experience is required. Two to four years of experience directly with PC hardware and software is preferred.

Certifications, Licenses, And Other Special Requirements

None

Management/Decision Making

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge And Skills

Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has a working knowledge of a functional discipline.

Physical Demands and Working Conditions

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: up to 25 pounds
• Vision
• Requires interaction with co-workers, residents or vendors

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be

• Gracious hospitality and neighborliness for our residents and families.
• Home-like feel and all-around comfort for residents and visiting family members.
• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.
• Industry leader in clinical care.
• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.
• Extensive corporate support including a robust training program.