Senior Developer Support Engineer

temporal; United States; Remote; USD 117,000 - 147,000; Full time

Job summary

A leading technology company is seeking a Senior Developer Support Engineer to enhance developer support and infrastructure in cloud-native environments. The ideal candidate should have over 5 years of experience with cloud platforms and containerized services, strong troubleshooting skills, and the ability to collaborate across teams. This role offers a salary range of $117,000 - $147,000 and comprehensive benefits including unlimited PTO and full medical coverage.

Benefits

Unlimited PTO

100% Premiums Coverage for Medical, Dental, and Vision

401K Plan

In-Home Office Setup

Qualifications

• 5+ years of experience in cloud-based environments as an infrastructure engineer.
• Proficiency with AWS, GCP, or Azure cloud platforms.
• Hands-on experience deploying and managing containerized services.

Responsibilities

• Work directly with developers to debug infrastructure and deployment issues.
• Contribute to observability and monitoring solutions.
• Document best practices and troubleshooting playbooks.

Skills

Cloud-based environments

AWS

Kubernetes

Docker

Strong communication skills

Tools

Prometheus

Grafana

Job description

Overview

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers deliver features faster. We support a vibrant user community that provides real-time feedback and contributions.

Temporal is growing and building the best community. We are looking for people who share our values, challenge standard thinking, and want to influence the future. If you are passionate about helping developer communities and open-source software, we’d love to hear from you!

Senior Developer Support Engineer

SummaryAs a Senior Developer Support Engineer (Infrastructure), you will help developers deploy, operate, and scale Temporal in cloud-native environments. You’ll focus on troubleshooting infrastructure issues, improving reliability, and building tooling that makes it easier for developers to run Temporal effectively. This role is ideal for someone who enjoys solving real-world distributed systems problems and enabling others to succeed.

What You’ll Do

• Support Developers and Resolve Issues
• Work directly with developers to debug infrastructure and deployment issues in Temporal environments (Kubernetes, Docker, cloud services).
• Investigate and resolve performance bottlenecks, networking problems, and availability incidents.
• Provide clear, actionable guidance to help developers run Temporal reliably at scale. Once ramped up, independently drive technical solutions, whether debugging complex production issues or proactively improving systems.
• Build and Improve Infrastructure Tooling
• Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools.
• Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments.
• Collaborate and Share Knowledge
• Partner with engineering, product, and developer advocacy teams to relay field issues and feedback.
• Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community.
• Participate in on-call rotations to support production deployments and provide timely responses to critical issues.

What You’ll Bring

• 5+ years of experience in cloud-based environments as an infrastructure engineer
• Proficiency with AWS, GCP, or Azure cloud platforms
• Hands-on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE)
• Familiarity with cloud infrastructure and networking (load balancing, DNS, TLS, ingress/egress)
• Demonstrated ability to manage services across on-premises and cloud infrastructures
• Experience with monitoring/observability tools such as Prometheus, Grafana, or OpenTelemetry
• Prior experience troubleshooting production performance and availability issues
• Strong written and verbal communication skills; ability to explain complex technical concepts clearly
• Comfort working on a remote team and collaborating across time zones

Nice to Have

• Experience with infrastructure-as-code (Terraform, Ansible, or AWS CDK)
• Knowledge of security certificate management and implementation
• Background in customer-facing roles such as professional services, solutions architecture, or developer advocacy
• Fluency in one or more of: Python, Go, Java, or TypeScript
• Familiarity with distributed systems concepts and Temporal workflows

Compensation

• The estimated pay range for this role is $117,000 - $147,000
• This role is eligible to participate in Temporal's equity plan.

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

We are not working with external recruitment agencies, thanks.

Benefits

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more

International Benefits

• Paid Time Off and Benefits outside the United States vary by country; information provided in the offer process.
• Work-from-home meals, lifestyle spending account, in-home office setup, professional memberships, and more
• $3,600 / Year Work from Home Meals
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup
• $500 / Year Professional Memberships
• $74 / Month Internet Reimbursement
• Calm app for mental health and wellness

Temporal emphasizes equal opportunity in all its employment practices and makes reasonable accommodations for qualified individuals with disabilities.

Public statements regarding disability self-identification are voluntary and are used for compliance with government reporting requirements.

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