Senior Developer Success Engineer - Singapore

Temporal; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Temporal is seeking a Senior Developer Success Engineer to act as the frontline technical expert for our developer community. You will help users deploy and scale in cloud-native environments, troubleshoot distributed system issues, and improve the developer experience.

You’ll work with Go, Python, TypeScript, and Java, focusing on reliability, performance, and scalable infrastructure. You will engage with developers to understand infrastructure challenges, design best practices, and contribute

Qualifications

• 6+ years of experience as a developer.
• Fluent in Python, Java, Golang, or TypeScript.
• Experience with deployment and managing medium to large-scale architectures (Kubernetes or Docker).
• Experience with monitoring tools such as Prometheus and Grafana.
• Minimum of one year in a customer-facing role.
• Strong written and verbal communication skills.

Responsibilities

• Serve as frontline technical expert for developers and customers.
• Help deploy and scale in cloud-native environments (AWS, GCP).
• Troubleshoot complex infrastructure issues and optimize performance.
• Develop automation solutions and self-service tooling.
• Collaborate with developers, product and engineering teams to improve reliability and user experience.

Skills

Python

Java

Golang

TypeScript

Kubernetes

Docker

Prometheus

Grafana

Communication

Remote teamwork

Troubleshooting

Tools

Kubernetes

Docker

Prometheus

Grafana

OpenTracing

Terraform

Job description

SummaryThe Senior Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale the company in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.

What You'll Do

• Be a keen learner:

• At the company, you’ll work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise in large scale distributed systems, orchestration, reliability, and observability while learning from complex, real-world customer use cases.

• Our stack includes Go, Python, Typescript and Java, providing continuous opportunities to hone your programming skills in resilience engineering and performance tuning.

• Be a passionate problem solver:

• If you enjoy tackling scalability, reliability, and troubleshooting challenges in distributed systems, you’ll thrive in this role. As a Senior Developer Success Engineer, you’ll work directly with developers to troubleshoot complex issues, help them optimize performance and reliability, contribute to improving user experience, and help them be successful with using the company.

• You’ll troubleshoot complex issues across the company workflows, SDKs, workers, and infrastructure, using logs, metrics, and tools such as Grafana and Prometheus to diagnose problems, reproduce bugs, and guide customers toward reliable, scalable production deployments.

• Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices. Don't worry—we have seasoned engineers and mentors to support you along the way!

• Be a great communicator:

• As a Senior Developer Success Engineer you will engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions that enhance scalability, performance, and reliability.

• Your insights will influence platform improvements, from enhancing tooling to developing self-service infrastructure solutions that simplify troubleshooting.

• You’ll serve as a bridge between developers and the the company platform, ensuring that reliability, performance, and developer experience remain top priorities as the company scales.

What You'll Bring

6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.

• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).

• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.

• Minimum of one year experience in an internal or external customer-facing role.

• Passion for helping others regardless of who they are or how they act.

• Experience working with or as part of remote teams.

• Strong written and verbal communication skills.

• Seek to understand first, lead with data, and rely on facts.

Nice to Have

Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.

• Experience with security certificate management and implementation.

• Ability to understand use cases and translate them into the company design decisions and architecture best practices.

• Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK.

the company Technologies is an Equal Opportunity Employer. the company Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

the company is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.