Senior Developer Success Engineer - Infrastructure United States - Remote Opportunity

Temporal Technologies Inc.; United States; Remote; USD 145,000 - 185,000; Full time

Job summary

A leading technology company is seeking a Senior Developer Success Engineer specializing in infrastructure. This role involves supporting developers, solving complex problems, and enhancing cloud-native deployments within a collaborative team environment. Candidates should possess extensive experience in software development and strong troubleshooting abilities.

Benefits

Unlimited PTO and 12 Holidays + 2 Floating Holidays

100% Premiums Coverage for Medical, Dental, and Vision

AD&D, LT & ST Disability, and Life Insurance

Empower 401K Plan

Learning & Development perks, Lifestyle Spending

In-Home Office Setup for Remote Work

Access to Calm App for Mental Wellness

Qualifications

• 6+ years of experience in software development, fluent in Python, Java, Golang, TypeScript.
• Experience in customer-facing roles and large-scale cloud architectures.
• Strong communication skills and ability to work in remote teams.

Responsibilities

• Serve as a technical expert, helping users deploy and scale Temporal.
• Troubleshoot complex infrastructure issues and optimize performance.
• Develop automation and observability solutions for customers.

Skills

Problem Solving

Communication

Troubleshooting

Scalability

Reliability

Education

Bachelor's degree or equivalent experience

Tools

Prometheus

Grafana

Terraform

Docker

Kubernetes

Job description

Senior Developer Success Engineer - Infrastructure

Who We Are

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.

Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.

Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Summary

TheSenior Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.

What You'll Do

• At Temporal, you’ll work withcloud-native, highly scalable infrastructurespanningAWS, GCP, Kubernetes, and microservices. You’ll gain deep expertise incontainer orchestration, networking, and observabilitywhile learning from complex, real-world customer use cases.
• Our stack includesGo, Python, and Java, providing continuous opportunities tohone your programming skills in infrastructure automation, resilience engineering, and performance tuning.
• Be a passionateproblem solver:
  • If you enjoy tacklingscalability, reliability, and troubleshootingchallenges in distributed systems, you’ll thrive in this role. As aSenior Developer Success Engineer: Infrastructure, you’ll work directly with developers todebug complex infrastructure issues, optimize cloud performance, and enhance reliabilityfor Temporal users.
  • You'll developobservability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC)to help customers run Temporal efficiently at scale.
  • Once ramped up, we expect you toindependently drive technical solutions, whether debuggingcomplex production issuesor designinginfrastructure best practices. Don't worry—we have seasoned engineers and mentors to support you along the way!
• As aSenior Developer Success Engineer: Infrastructure, you will engage directly withdevelopers, engineering teams, and product teamsto understand infrastructure challenges and provide solutions that enhancescalability, performance, and reliability.
• Your insights willinfluence platform improvements, fromenhancing observability toolingto developingself-service infrastructure solutionsthat simplify troubleshooting (e.g., building diagnostic tools similar toTwilio’s Network Test).
• You’ll serve as abridge between developers and infrastructure, ensuring thatreliability, performance, and developer experienceremain top priorities as Temporal scales.

What You'll Bring

• 6+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript.
• Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker).
• Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues.
• Minimum of one year experience in an internal or external customer-facing role.
• Passion for helping others regardless of who they are or how they act.
• Experience working with or as part of remote teams.
• Strong written and verbal communication skills.
• Seek to understand first, lead with data, and rely on facts.

Nice to Have

• Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
• Experience with security certificate management and implementation.
• Ability to understand use cases and translate them into Temporal design decisions and architecture best practices.

Compensation

• The estimated pay range for this role is $145,000 - $185,000.
• Additionally, this role is eligible to participate in Temporal's equity plan.

Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.

Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.

• Unlimited PTO, 12 Holidays + 2 Floating Holidays
• 100% Premiums Coverage for Medical, Dental, and Vision
• AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
• Empower 401K Plan
• Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!

International Benefits

• Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com . Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
• $3,600 / Year Work from Home Meals
• $1,200 / Year Lifestyle Spending Account
• $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
• $500 / Year Professional Memberships
• $74 / Month Reimbursement for Internet
• Calm App Subscription for Mental Health & Wellness

Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.

Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.

We are not working with external recruitment agencies, thanks.

Apply for this job

*

indicates a required field

First Name *

Last Name *

Preferred First Name

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Where is your specific working location? *

Please list city, state, country or city, providence, country. Thank you!

Which country are you working from? * Select...

Are you legally authorized to work in the United Kingdom? * Select...

Will you require sponsorship now or in the future? * Select...