Senior Developer Educator

ngrok; United States; Remote; USD 147,000 - 200,000; Full time

Job summary

ngrok is seeking a content creator who thrives in a technical environment, focusing on storytelling for developers and engineers. You will create engaging content that explains complex ideas and enhances user experiences while collaborating with various teams. Your passion for networking and communication will play a crucial role in simplifying technical challenges.

Benefits

401(k) with company match

Fully covered healthcare, dental, and vision

Unlimited PTO

Qualifications

• History of writing for technical audiences.
• Experience with API gateways and ingress providers.
• Excellent research, interviewing, and communication skills.

Responsibilities

• Write helpful blog posts and how-to guides.
• Guide the content calendar with expertise.
• Monitor onboarding experience and user journey.

Skills

Technical writing

Communication skills

API management

Research skills

Job description

About ngrok Inc.

At ngrok, we believe that doing networking the right way should also be the easy way. Over the last 10 years, we’ve given developers and engineers simple interfaces for getting traffic into their apps and APIs without forcing them to deal with legacy proxies, external load balancers, or VPNs, and we’re now part of the standard stack for more than 9 million developers at some of the world’s top technology brands, like GitHub, Okta, HashiCorp, and Twilio.

Over the last few years, we’ve completely changed how that interface looks and works to make it easier, more composable, and infinitely flexible. We now give anyone who needs a “front door” to their apps or APIs powerful tools to orchestrate traffic, secure public endpoints, accelerate their services on a global network, observe all traffic passing to/from their network, and much more. The ngrok that millions love and trust has been completely transformed for the better.

Who we’re looking for

First and foremost, you love the idea of telling the story of this new “shape” of ngrok in every possible facet and format.

And you’re unafraid of finding the best ways to tell that story despite a built-in cold start problem. You see, we built all the new parts of ngrok to be composable and reusable, which means there are near-infinite possible use cases and problems to be solve with content. Our users don’t just want generic advice—they need specific ingress and traffic management setups to solve their specific and painful problems, and they don’t want to search around and kludge together disparate advice. They came to ngrok because we simplify networking, obsess about the customer experience, and sweat the small stuff, and you’re excited about advocating for that in everything you write and do.

You work productively and happily in a go-to-market team that also encompasses marketing, community, technical sales, and customer success.

Because ngrok’s marketing team is small and precise, you’re comfortable and thrive as a key face of our company. It also means tons of possible surface area to pick up side quests and take the lead on launches or new initiatives that will be highly visible both internally and to our built-in audience of 9 million.

This is a remote position for candidates outside of the Bay Area and a hybrid role for candidates within commuting distance to San Francisco. Our Bay Area employees commute to the office on Tuesdays and Wednesdays.

You’ll spend your time:

• Writing helpful blog posts and how-to guides that give back more than they try to take and teach users how to use ngrok as an API gateway.
• Guiding the path of our content calendar with your knowledge, expertise, and opinions.
• Making our product launches sing with new opportunities and optimizations.
• Working with our community manager and sales team to pluck single conversations from the great firehose of ideas and transform them into content that solves the problems of many.
• Keeping a close eye on the onboarding experience and user journey across all our content and making key improvements.
• Noodling on a content side quest or two of your own design, like op-eds, giving life to our engineering blog program, competitive analyses, networking deep-dives, and beyond!

You’ll have the skills to get that (and more!) done if you have:

• A deep history of writing to developers, engineers, and other technical audiences… especially when done so creatively and with personality.
• Built or written about API gateways and ingress providers (aka Kong, Solo, Tyk, NGINX, etc).
• Feisty opinions on how to manage APIs, whether that’s on OpenAPI specs to traffic management to anything in-between.
• Excellent research, interviewing, and communication skills around technical topics.
• Scars from wrestling with north-south Kubernetes networking.
• An understanding of both the problems that piss off DevOps engineers and the tools that let them once again love the act of orchestrating infrastructure.
• A love of writing and a style you confidently claim as your own.

Bonus points if you have:

• Software development experience, either in a former role or having built apps, APIs, or websites as a hobbyist.
• Some bright ideas hard-earned from any other type of content creation, like videos, livestreams, diagrams/animations (think Sam Rose or Josh Comeau!).
• Spoken publicly about technology, whether that’s standing on stage giving a talk or demoing an API gateway during a livestream.
• An active ngrok account!

Compensation

Tier 1 (SF, LA, Seattle, NYC): Minimum salary of $160,000 to maximum $200,000

Tier 2: Minimum salary of $147,000 to maximum $184,000

Job level and actual compensation will be evaluated based on factors including, but not limited to, qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), internal equity with other team members, market data, and specific work location. We provide an attractive mix of salary and equity.

#LI-Remote

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All candidates must be US-based, and legally authorized to work in the United States.

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences!

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.