Senior Desktop and Endpoint Solutions Analyst

Boeing; Wichita (KS); Sur place; USD 98 000 - 151 000; Plein temps

Résumé du poste

Spirit AeroSystems, Inc. in Wichita, KS, seeks an IT Infrastructure and End User Services leader to own enterprise end-user computing strategies.

You will govern vendor relationships and drive desktop, imaging, and packaging initiatives to ensure reliable services that fuel production and collaboration. In this role, you will oversee outsourced providers, manage hardware lifecycle, and ensure alignment with Boeing's overall technology strategy.

Qualifications

• 9–13 years of IT infrastructure and endpoint systems engineering with a Bachelor Degree or 7–11 years with an MS Degree.
• Broad knowledge of IT infrastructure, application packaging, OS imaging, teleconferencing, and user device management (Windows end-user environments).
• Virtualization experience with desktop platforms (VDI, Citrix, VMware Horizons, cloud desktop environments).
• Location requirement: 100% onsite at the Wichita facility.

Responsabilités

• Design, deploy, and manage cloud-based virtual desktops and enterprise endpoint solutions.
• Oversee digital workplace technologies, identity services, software delivery, and device lifecycle management.
• Partner with outsourced providers to ensure architecture meets standards and service levels.
• Review provider performance against SLAs/KPIs and manage incidents.
• Provide strategic oversight for infrastructure designs, maintenance schedules, and demand prioritization.
• Support vendor onboarding and govern system access permissions.
• Operate within the vendor management governance framework for endpoint tech.
• Manage hardware leases and lifecycle refreshes with vendors.
• Plan budgets for maintenance, leases, and renewals and translate roadmaps into actions.
• Coordinate with IT leadership to align technology strategy.

Connaissances

IT infrastructure

Endpoint management

Application packaging

OS imaging

Windows management

Desktop virtualization

Teleconferencing

Formation

Bachelor Degree

MS Degree

Outils

Microsoft Configuration Manager

PowerShell

Active Directory/Group Policy

SQL

Description du poste

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

This role is at Spirit AeroSystems, Inc. a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units ("Spirit Commercial"). Spirit Commercial designs and builds commercial aerostructures, including for Boeing Commercial Airplanes, one of Boeing’s three business units and the premier manufacturer of commercial jetliners for decades. Spirit Commercial’s core products include fuselages, pylons, nacelles and wing components, with a focus on innovative composite and aluminium manufacturing solutions.

This position is within the IT Infrastructure and End User Services organization. This role serves as a strategic technical IT leader, technical authority, and service owner responsible for working with a vendor team to oversee and govern the organization’s end-user computing and endpoint management strategies and operational services to the business. In this critical seat, you own the enterprise-wide backbone of all end-user technologies—including Desktop, Imaging, Application Packaging, and Virtualization IT Infrastructure—which directly fuel the company's production delivery, end-user support, and communications. You will drive operational excellence by partnering with and governing our outsourced IT service providers to guarantee all infrastructure, architecture and performance standards are met. Additionally, you will act as the ultimate escalation point for the managed services vendor relationship in this area, provide formal approval for system designs and maintenance, oversee hardware leasing/refreshes, and coordinate with other organizations to align to overall Boeing technical strategy and delivery.

Position Responsibilities

Service Ownership & Vendor Governance

• Endpoint & Desktop Architecture: design, deploy, and manage cloud-based virtual desktops (e.g., VMware Horizon, Virtual Desktop, and Cloud Desktop Environment) and enterprise endpoint solutions.
• Oversee digital workplace technologies, identity services, software delivery, and device lifecycle management.
• Oversee Outsourced Providers: Partner with IT service and software providers to guarantee desktop, virtualization, and packaging architecture meet corporate standards and ensure highly available and reliable IT services.
• Performance Oversight: Review provider performance against established SLAs and KPIs, monitor service request and incident backlogs, and implement active mitigations.
• Operational Control: Provide strategic guidance, rigorous oversight, and formal approval for infrastructure designs, technical implementations, maintenance schedules, and demand prioritization.
• Vendor Operations Support: Support external vendor team member onboarding and govern system access permissions.
• Framework Adherence: Work within the established vendor management governance framework to seamlessly administer the endpoint technology stack.

Asset Lifecycle & Financial Management

• Lease & Refresh Management: Manage hardware devices currently on lease, coordinating directly with vendors on automated device deployments, configurations, and lifecycle refreshes.
• Financial Planning: Review, plan, and formally represent corporate requests for maintenance, technology budgets, equipment leases, and renewals within the internal planning and budgeting processes.
• Roadmap Integration: Translate partner technology upgrade roadmaps (such as OS lifecycles and virtualization advancements) into actionable insights for internal teams.

Compliance, Sourcing, & Enterprise Synergy

• Cross-Functional Synergy: Proactively coordinate and collaborate with peer vendor managers and IT business leaders to champion a unified enterprise technology strategy.

Basic Qualifications (Required Skills/Experience)

• Education and Experience; 9-13 years with Bachelor Degree or 7-11 years with a MS Degree with IT infrastructure and endpoint systems engineering
• Technical Depth: Broad knowledge of IT infrastructure, application packaging, OS imaging, teleconferencing, and user device management (specifically Windows end-user environments).
• Virtualization Systems: Familiarity with desktop virtualization platforms (e.g., VDI, Citrix, VMware, Horizons, and/or cloud desktop environments).
• Location: Must be able to work 100% onsite at the Wichita facility.
• Communication: Exceptional interpersonal skills with the ability to clearly translate complex technical infrastructure requirements across all levels of the organization.
• Leadership: Demonstrated ability to work across multiple teams to coordinate and move execution priorities forward, as well as work with an outsourced partner team on prioritizations, ensuring incident resolutions, upgrades and improvement activities and coordination on priorities.

Preferred Qualifications (Desired Skills/Experience)

• Commercial Expertise: Direct experience with managing vendor partnerships at an operational level, software/hardware license management, and budgeting.
• Project Management: Proven experience utilizing project management methodologies to establish plans and monitor milestones toward tactical objectives.
• Microsoft Configuration Manager
• PowerShell
• Microsoft Active Directory and Group Policy management
• SQL

Union

This is a union-represented position.

Drug Free Workplace

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Pay & Benefits

We strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary Pay Range - Senior Level (Level 4): $98,200 - $150,550

Kansas Tax Credit: Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years.

Export Control Requirements

Export Control Requirements: This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R.

• 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Equal Opportunity Employer

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.