Senior Deskside Support Technician

Jobtailor; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

Philadelphia City Council seeks an experienced deskside support specialist to provide onsite end-user assistance for desktops, laptops, printers, and collaboration tools across City Hall and district offices.

Candidates should have 5–7 years in deskside support, strong customer service, proficiency with Windows, Microsoft 365, and AV/meeting support; U.S. citizenship required and residency near Philadelphia.

Qualifications

• Minimum 5–7 years of deskside or desktop support experience.
• Strong customer service skills and experience supporting executive or government users.
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools.
• Experience supporting municipal or legislative office environments preferred.
• Audiovisual and meeting support experience preferred.
• U.S. citizenship required.
• Must provide proof of U.S. citizenship prior to employment.
• Must reside within a reasonable commuting distance of Philadelphia.
• Flexibility required to support City Council meetings, hearings, and transition activities.

Responsibilities

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools.
• Perform workstation setup, configuration, upgrades, and data migration.
• Respond to, resolve, and document service requests using the City approved ticketing system.
• Support audiovisual and collaboration technology for City Council meetings and public hearings.
• Deliver end-user training and technology refresher sessions.
• Assist with RTK data collection support activities as required.
• Execute transition in and transition out tasks under the Project/Operations Manager.
• Maintain documentation of workstation builds, troubleshooting steps, and resolutions.
• Provide high touch, in-person IT support to Philadelphia City Council members and staff.

Skills

Deskside/desktop support

Customer service

Windows OS

Microsoft 365

Audiovisual support

Data migration

Tools

Ticketing system

Collaboration tools

Job description

• Provide onsite deskside support for desktops, laptops, printers, peripherals, and collaboration tools
• Perform individualized workstation setup, configuration, upgrades, and data migration
• Respond to, resolve, and document service requests using the City approved ticketing system
• Support audiovisual and collaboration technology for City Council meetings and public hearings
• Deliver end-user training and technology refresher sessions
• Assist with Right-to-Know RTK data collection support activities as required
• Execute transition in and transition out tasks under the direction of the Project / Operations Manager
• Maintain accurate documentation of workstation builds, troubleshooting steps, and service resolutions
• Provide high touch, in person "white glove" IT support to Philadelphia City Council members and staff across City Hall and district offices

Requirements

• Minimum 5-7 years of deskside or desktop support experience
• Strong customer service skills and experience supporting executive or government users
• Proficiency with Windows operating systems, Microsoft 365, and common collaboration tools
• Experience supporting municipal or legislative office environments preferred
• Audiovisual and meeting support experience preferred
• U.S. citizenship required
• Must provide proof of U.S. citizenship prior to employment
• Must reside within a reasonable commuting distance of Philadelphia
• Flexibility required to support City Council meetings, hearings, and transition activities
• Ability to work an 8-hour workday scheduled between 8:00 a.m. and 6:00 p.m. Eastern Time, Monday through Friday, excluding City holidays

Core Competencies

Demonstrates expertise in providing high-touch deskside support, including workstation setup, configuration, and troubleshooting for executive users. Proficient in managing audiovisual technology and delivering end-user training within a municipal or legislative office environment.

Highest-signal resume keywords

• Deskside Support Experience
• Customer Service Skills
• Windows Operating Systems Proficiency
• Microsoft 365 Proficiency
• Audiovisual Support Experience

ATS Optimization Keywords

Hard Skills

• Workstation Setup
• Configuration
• Data Migration
• Troubleshooting
• Service Request Documentation

Soft Skills

• Strong Customer Service
• Flexibility

Certifications & Qualifications

• U.S. Citizenship

Industry Keywords

• Municipal Office Support
• Legislative Office Support
• High Touch IT Support

Tools & Technologies

• Ticketing System
• Collaboration Tools