Senior Deposit Operations Manager

East West Bank; El Monte (CA); On-site; USD 80,000 - 150,000; Full time

Job summary

East West Bank is seeking a Senior Deposit Operations Manager to drive centralized operations excellence and service quality. You will partner with Retail Banking, Branch Operations, Compliance, and Legal to elevate customer experience and operational efficiency.

The role emphasizes process improvement, project leadership, staffing management, and cross-functional collaboration to sustain growth and compliance across the organization.

Qualifications

• Bachelor's degree preferred in business or related field.
• Minimum 10 years in banking operations, branch operations, or deposit operations.
• Minimum 5 years in management or leadership roles.
• Strong knowledge of banking regulations, controls, and risk management.

Responsibilities

• Lead process improvement initiatives focused on enhancing retail branch operations, support and customer experience.
• Identify and resolve operational pain points via process optimization and cross-functional coordination.
• Manage staffing across operational teams, including recruiting, coaching, training, and development.
• Partner with Branch Support leadership to improve service delivery, call management, and escalation efficiency.
• Monitor performance and recommend improvements to increase efficiency and service quality.
• Oversee key operational projects, ensuring milestones, risks, and dependencies are managed.
• Support project execution and timely resolution of issues impacting strategic initiatives.
• Lead review and standardization of procedures and documentation.

Skills

Leadership

Cross-functional collaboration

Process optimization

Project management

Analytical skills

Communication

Regulatory knowledge

Problem-solving

Stakeholder management

Prioritization

Education

Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field

Job description

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

Overview

East West Bank is currently seeking a Senior Deposit Operations Manager. This position will support Centralized Operations leadership in driving operational excellence, process improvement, project execution, and service management across Centralized Operations, and Branch Support functions. The individual will work closely with Retail Banking, Branch Operations, Compliance, BSA, Legal, and other business partners to enhance operational effectiveness, improve the branch and customer experience, and support a culture of continuous improvement. This role will also strengthen leadership continuity and support strategic operational initiatives across the organization.

Responsibilities

• Lead process improvement initiatives focused on enhancing retail branch operations, support and customer experience.
• Identify and resolve operational pain points through process optimization, issue management, and cross-functional coordination.
• Manage staffing across operational teams, including recruiting, performance evaluations, coaching, training, mentoring, and employee development initiatives.
• Partner with Branch Support leadership to improve service delivery, call management, service levels, and escalation effectiveness.
• Monitor operational performance and recommend improvements to increase efficiency and service quality.
• Provide oversight of key operational projects, ensuring milestones, deliverables, risks, and dependencies are actively managed.
• Support project execution and drive timely resolution of issues impacting strategic initiatives.
• Lead the review, enhancement, and standardization of operational procedures and documentation.
• Ensure procedures remain current, effective, and aligned with operational, audit, and regulatory requirements.
• Partner with business units to identify opportunities for operational efficiency, process automation, and improved controls.
• Build and maintain effective working relationships across business lines to support operational objectives.
• Create and maintain a collaborative environment that promotes accountability, execution, and continuous improvement.
• Provide leadership support for operational initiatives and organizational priorities.
• Other assignments and responsibilities as required.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Economics, or related field preferred.
• Minimum 10 years of banking operations, branch operations, or deposit operations experience.
• Minimum 5 years of management or leadership experience.
• Strong operational, analytical, and process improvement skills.
• Proven ability to lead cross-functional initiatives and drive measurable results.
• Strong project management, organizational, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to effectively interact with all levels of the organization, including senior leadership.
• Knowledge of banking regulations, operational controls, and risk management practices.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of professionalism, initiative, and sense of urgency.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation

The base pay range for this position is USD $80,000.00/Yr. - USD $150,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.