Senior Deltek Systems Consultant - Remote

Infotek Consulting LLC.; Virginia (IL); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401K with company match

HSA with a company contribution

Healthcare FSA

Dependent Care FSA

Generous PTO

Paid volunteer time

Employee assistance program

Job summary

Infotek Consulting LLC is seeking a Senior Business Systems Consultant to provide a higher tier of technical assistance and support for Deltek applications across hosted, on-premise, and cloud environments. You own issues end-to-end, drive them to resolution, and update clients proactively.

The role requires strong SQL skills, experience with Costpoint, Cognos, and related data layers, and willingness to work occasional nights and weekends for maintenance windows.

Qualifications

• 3+ years' hands-on technical experience supporting an enterprise ERP environment, including troubleshooting and patching.
• Direct Deltek applications experience strongly preferred.
• Strong SQL skills with practical experience writing and tuning queries, views, and stored procedures against a major RDBMS.
• Familiarity with Microsoft SQL Server.
• Working knowledge of IBM Cognos Business Intelligence or Cognos Analytics.
• Working knowledge of networking and network protocols.
• Experience with Active Directory administration, or with Active Directory as it governs application access and authentication.
• Experience with current Microsoft desktop OS & apps.
• Experience with Windows Server operating systems.
• Self-directed follow-through: carry an issue to closure across days/weeks.
• Excellent problem-solving skills and judgment.
• Customer Service skills.
• Excellent oral and written communication skills.
• Productive and organized in a remote work environment.
• Highly organized with ability to manage numerous tasks in a fast-paced environment.
• Ability to communicate effectively across all levels of the organization.
• Adhere to the Company's core values in all business interactions.

Responsibilities

• Provide technical assistance and support for incoming issues related to Deltek applications suite (Deltek Costpoint, Vision, Time & Expense, GCS, CER, GovWin).
• Act as point of escalation for first-tier support.
• Apply updates, hot-fixes and patching as required to resolve issues or routine maintenance of Deltek applications.
• Support client upgrades, environment refreshes, and cloud/hosted migrations, including validation of reporting and integrations after the change.
• Open and manage cases with Deltek Support: own the case, supply diagnostics, push for movement, and keep the client updated on status without waiting to be asked.
• Respond to customer queries by phone, email, or screen share; guide customers through problem-solving steps.
• Follow up with customers to ensure issues have been resolved.
• Troubleshoot at the database and application layers, including writing and tuning SQL against Costpoint databases.
• Support and troubleshoot the Cognos reporting layer over Costpoint: report and dashboard issues, Framework Manager and data module maintenance, and report-level security.
• Maintain 3rd party application support (e.g., Unanet, IBM Cognos, TM1).
• Assist with documentation for clients.
• Train customer users.
• Must be willing to work occasional nights and weekends for maintenance windows.

Skills

SQL

MS SQL Server

Deltek Costpoint

Deltek Time & Expense

Deltek GovWin

Cognos BI

Active Directory

Networking

Windows Server

Java

C#

C++

Python

API/SDK

Communication

Problem Solving

Customer Service

Remote Work

Self-Directed

Education

BSc/BA in relevant field

Tools

Deltek Costpoint

Cognos

Oracle RDBMS

J2EE Application Servers

Job description

Infotek Consulting LLC is seeking a Senior Business Systems Consultant to provide a higher tier of technical assistance and support for Deltek applications across hosted, on-premise, and cloud environments. You own issues end-to-end, drive them to resolution, and update clients proactively.

The role requires strong SQL skills, experience with Costpoint, Cognos, and related data layers, and willingness to work occasional nights and weekends for maintenance windows.