Senior Deal Desk Manager

Hidden Road; Chicago (IL); On-site; USD 168,000 - 200,000; Full time

Benefits offered by this job

Bonuses and equity

Retirement benefits

Wellness reimbursement

Generous vacation policy

Mobile phone stipend

Job summary

Ripple is seeking a detail-oriented Deal Desk Manager to support Legal, Revenue Operations, and Sales in contract processes and compliance. This role touches enterprise deals and builds scalable processes as the company grows.

We value SaaS contract experience, proficiency with CMS and Salesforce, and a strong focus on process efficiency. The position is full-time and based in Illinois, with strong collaboration across teams and a supportive environment.

Qualifications

• 5+ years of experience in contracts management, legal operations, or related role supporting commercial contracting.
• SaaS contract experience with enterprise software agreements (MSAs, SOWs, SLAs, DPAs).
• Proficiency with contract lifecycle management systems (Linksquares preferred), Salesforce CRM, and AI automation tools.
• Ability to create documentation, templates, and scalable workflows.
• Legal aptitude with understanding of contract terms, concepts, and risk. Paralegal background a plus.
• Exceptional attention to detail to spot issues in contracts.
• Strong communication to translate complex legal concepts for business stakeholders.
• Collaborative mindset to work across Legal, Sales, Finance, and Operations teams.
• Responsive and service-oriented to support sales requests.
• Bachelor's degree preferred.

Responsibilities

• Draft, review, and prepare commercial sales agreements including MSAs, SOWs, amendments, and renewals.
• Manage end-to-end contract workflow in CMS and Salesforce, ensuring accuracy and timely execution.
• Coordinate approvals across Legal, Finance, and Sales leadership.
• Maintain contract repository with proper documentation and version control.
• Track contract metrics and provide regular reporting on status and timelines.
• Educate sales teams on contract terms, approvals, and process expectations.

Skills

Contract lifecycle management

Salesforce CRM

AI automation tools

Process documentation

Attention to detail

Cross-functional collaboration

Strong communication

Education

Bachelor's degree

Tools

Linksquares

Salesforce CRM

AI automation tools

Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.

If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

THE WORK:

We're seeking a detail-oriented and business-savvy Deal Desk Manager to support the intersection of our Legal, Revenue Operations, and Sales teams. In this role, you'll be instrumental in enabling our rapidly expanding global business by ensuring seamless contract processes, maintaining compliance standards, and providing exceptional support to our organization.

This is an individual contributor role reporting to Revenue Operations, with close collaboration with Legal Counsel. You'll work at the heart of our commercial engine, touching every major enterprise deal and helping build scalable processes as we grow.

WHAT YOU’LL DO:

Contract Lifecycle Management (60%)

• Draft, review, and prepare commercial sales agreements including MSAs, SOWs, amendments, and renewals for vendors and enterprise-level customers
• Manage end-to-end contract workflow in CMS, Linksquares and Salesforce experience preferred, ensuring accuracy and timely execution
• Coordinate approvals across Legal, Finance, and Sales leadership
• Maintain contract repository and ensure proper documentation and version control
• Track contract metrics and provide regular reporting on contract status, turnaround times, and pipeline

Process Improvement & Implementation (25%)

• Manage contract playbooks that provide clear guidance for sales teams and internal stakeholders
• Maintain and update contract templates to reflect business needs and legal requirements
• Identify bottlenecks in the contract process and implement solutions to improve efficiency

Stakeholder Management & Support (15%)

• Serve as a central point of contact for Legal, Sales, Customer Success, and Finance teams on contract-related questions
• Provide rapid, responsive support to sales requests while maintaining high quality standards
• Deliver visibility into contract status and timelines for internal stakeholders
• Educate sales teams on contract terms, approval requirements, and process expectations
• Escalate complex legal or business issues to legal counsel as needed

WHAT YOU'LL BRING:

• 5+ years of experience in contracts management, legal operations, sales operations, or related role supporting commercial contracting
• SaaS contract experience with strong familiarity with enterprise software agreements (MSAs, SOWs, SLAs, DPAs, etc.)
• Technical proficiency (including AI) with contract lifecycle management systems (Linksquares preferred), Salesforce CRM, and AI automation tools
• Process orientation with demonstrated ability to create documentation, templates, and scalable workflows
• Legal aptitude including understanding of contract terms, commercial concepts, and risk considerations (paralegal background or legal studies a plus, but not required)
• Exceptional attention to detail with ability to spot issues and inconsistencies in contracts
• Strong communication skills with ability to translate complex legal concepts for business stakeholders
• Collaborative mindset and proven ability to work effectively across Legal, Sales, Finance, and Operations teams
• Responsiveness and service orientation with a track record of being a trusted, reliable business partner
• Bachelor's degree (preferred)

Highly Valued

• Experience with corporate treasury, financial services, or fintech/digital asset industry
• Familiarity with global commercial contracting across multiple jurisdictions
• Exposure to high-velocity enterprise sales environments
• Experience building or scaling contracting functions
• Background in legal operations or as a paralegal

For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

IL Annual Base Salary Range

$168,000 — $200,000 USD

WHO WE ARE:

Do Your Best Work

• The opportunity to build in a fast-paced start-up environment with experienced industry leaders
• A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.
• Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.
• In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.
• Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team
• We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend

Take Care of Yourself

• R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies. Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.