Senior Data Scientist, RCC Analytics & NLP

Apple Inc.; Cupertino (CA); On-site; USD 172,100 - 258,600; Full time

Benefits offered by this job

Comprehensive medical and dental coverage

Retirement benefits

Employee stock programs

Educational expense reimbursement

Job summary

Apple Inc. is seeking a Senior Data Scientist to join their Apple Store Online team in Cupertino, California. In this role, you will lead the analysis to optimize automated customer interactions by applying advanced analytics, including NLP and statistical modeling. You will work closely with various teams, utilizing data-driven insights to enhance customer experience and operational performance.

The ideal candidate should possess 8+ years in business analytics, a strong quantitative background, and proficiency in Python, SQL, and data visualization tools. This position offers a competitive salary range and excellent benefits.

Qualifications

• 8+ years experience in business analytics and customer analytics.
• Hands-on experience with text analytics and sentiment analysis.
• Strong communication skills for diverse audiences.

Responsibilities

• Define performance metrics for customer interaction systems.
• Build frameworks for comparing customer outcomes.
• Develop analytical tools for business stakeholders.

Skills

NLP

Statistical modeling

Python programming

SQL for data analysis

Data visualization

A/B testing

Education

Bachelor’s degree in a quantitative field

Tools

Tableau

Snowflake

AWS

Job description

Apple Inc. is seeking a Senior Data Scientist to join their Apple Store Online team in Cupertino, California. In this role, you will lead the analysis to optimize automated customer interactions by applying advanced analytics, including NLP and statistical modeling. You will work closely with various teams, utilizing data-driven insights to enhance customer experience and operational performance.

The ideal candidate should possess 8+ years in business analytics, a strong quantitative background, and proficiency in Python, SQL, and data visualization tools. This position offers a competitive salary range and excellent benefits.