Senior Data Scientist, Member Experience & NLP Analytics

Doist; United States; Hybrid; USD 173,000 - 203,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Oura Ring for you

Paid time off

Job summary

Oura is seeking a Senior Data Scientist to partner with the MX organization to build systems, analytics, and models that improve member support across their journey. You will work across MX analytics, quality, business systems, and operations to translate data into better decisions and outcomes.

This full-stack data science role requires strong data foundations, pragmatic model development, and the ability to turn technical outputs into actionable business insights.

Qualifications

• 6+ years of experience in data science or advanced analytics owning end-to-end business problems.
• Strong SQL and Python with analytical data models and production-quality measurement systems.
• Experience building and evaluating NLP/LLM-based models with structured evaluation.
• Experience with forecasting/time series modeling to support operational planning.
• Data engineering intuition transforming data across systems for reliable datasets.
• Experience with cloud/data platforms such as Databricks, AWS, dbt, Snowflake.

Responsibilities

• Build and maintain a quality scoring classifier for support interactions using NLP/LLM approaches.
• Design new support performance metrics beyond volume and satisfaction.
• Enhance forecasting models for support volume, capacity, and staffing demand.
• Link support interactions to member identities and lifecycle data for analyses.
• Collaborate with MX, operations, and stakeholders to translate needs into scalable data solutions.
• Create dashboards, reporting tools, and decision-support systems for visibility into quality and outcomes.
• Transform fragmented data into trusted, production-ready insights and systems.

Skills

SQL

Python

NLP/LLM models

Forecasting

Data engineering

Cloud platforms

Tools

Databricks

AWS

dbt

Snowflake

Job description

Oura is seeking a Senior Data Scientist to partner with the MX organization to build systems, analytics, and models that improve member support across their journey. You will work across MX analytics, quality, business systems, and operations to translate data into better decisions and outcomes.

This full-stack data science role requires strong data foundations, pragmatic model development, and the ability to turn technical outputs into actionable business insights.