Senior Data Scientist, CX Analytics

Coinbase; Frankfort (KY); Hybrid; USD 180,000 - 212,000; Full time

Benefits offered by this job

Equity

Bonus eligibility

Healthcare

401(k)

Job summary

Coinbase is seeking a Senior Data Scientist for the CX Consumer Analytics team to drive revenue calibration, experimentation, and behavioral insights that link support interactions to asset accumulation. You will collaborate with Analytics Engineers, PMs, and Product to translate data into executive-ready insights and improve retention and adoption.

The role emphasizes production-grade accuracy, responsible AI use, and the development of classification pipelines, with quarterly in-person surges

Qualifications

• BA/BS in a quantitative field with 5 years of relevant experience or PhD with 3 years.
• Experience building revenue attribution or causal impact models.
• Proficiency applying statistics including A/B testing, causal inference, and ML.
• Experience designing/deploying LLM-based classification or NLP pipelines.
• Ability to influence cross-functional stakeholders with clear narratives.
• Responsible use of generative AI tools in daily workflows.

Responsibilities

• Own and evolve CX’s revenue calibration models translating support data into revenue signals.
• Design and run causal inference experiments to measure CX program impact.
• Build and maintain LLM-powered classification pipelines for CX data.
• Collaborate with CX PMs and Product to define segmentation and signals.
• Maintain statistical rigor for executive reporting and regulatory defensibility.

Skills

Revenue attribution

Causal inference

A/B testing

ML for business

LLM NLP pipelines

Cross-functional influence

GenAI tools

Education

BA/BS in quantitative field

PhD in quantitative field

Tools

LibreChat

Gemini

Glean

Job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn’t a place for complacency, it’s a place to be pushed past your perceived limits. If you’re ready to build the future of finance alongside people who refuse to settle for “good enough,” you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Data Scientist on the CX Consumer Analytics team, you will serve as the foundational link between CX operations and top-line financial impact, owning the revenue calibration models, experimentation frameworks, and behavioral intelligence that connect every customer support interaction to Coinbase’s asset accumulation flywheel. You will partner closely with CX Analytics Engineers, Program Managers, and Product teams to translate complex operational and behavioral data into defensible, executive-ready insights that drive measurable improvements in retention, product adoption, and automation quality.

What you’ll do:

• Own and evolve CX’s Downstream Impact of Support (DSI) revenue calibration models, translating support interaction data into quantified revenue signals.

• Design and execute causal inference frameworks and experiments to measure the incremental impact of CX programs (Concierge, Proactive Outreach, automation interventions) on customer retention and product engagement.

• Build and maintain LLM-powered classification pipelines for CX contact taxonomy, customer friction detection, and issue attribution, partnering with Analytics Engineers to productionize models into CX’s governed Source of Truth infrastructure.

• Partner with CX Program Managers and Product teams to define segmentation models and behavioral signals that enable personalized experiences and improve business outcomes.

• Maintain a high bar for statistical rigor across CX’s analytics function, ensuring experimentation, causal analyses, and model outputs meet the standards required for executive reporting and regulatory defensibility.

Required Skills and Experience:

• A BA/BS in a quantitative field (e.g., Statistics, Mathematics, Computer Science, Economics) with 5 years of relevant experience, or a PhD in a quantitative field with 3 years of relevant experience.

• Demonstrated experience building revenue attribution or causal impact models and driving data science projects through ambiguous problem spaces in a consumer-facing or operational analytics context.

• Practical expertise applying statistical concepts including A/B testing, causal inference, and ML to real-world business problems, with a high bar for production-grade accuracy and evaluation rigor.

• Experience designing and deploying LLM-based classification or NLP pipelines for operational or customer-facing use cases.

• Ability to influence cross-functional stakeholders by synthesizing complex model outputs into clear, actionable narratives for executive and product audiences.

• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$180,370—$212,000 USD

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• *Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.