Senior Data Scientist

Portland Seed Fund; United States; Remote; USD 140,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Mental health coverage

16 weeks parental leave

Unlimited PTO

Remote work stipend

Wellness stipend

Professional development budget

Job summary

Customer.io is seeking a Senior Data Scientist to partner with Product, Marketing, and Customer Experience to guide decisions using behavioral data. The role focuses on experiments, modeling, and turning data into actionable business direction with an ownership mindset.

You will blend rigor with pragmatism, delivering clear recommendations to stakeholders and shaping the data-informed roadmap across teams.

Qualifications

• 5+ years of experience in a Data Science role within B2B SaaS or a growth-focused environment.
• Strong foundation in statistics, experimentation, and behavioral analytics.
• Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
• Experience with modern cloud data platforms (Snowflake, BigQuery) and familiarity with dbt.
• Strong communication and stakeholder skills; ability to explain complex analysis to non-technical partners.
• Ownership mindset with ability to define problems and drive work forward.

Responsibilities

• Analyze behavioral patterns across the customer lifecycle to identify trends and opportunities.
• Design experiments and measurement approaches to evaluate product and marketing changes.
• Build models and datasets to improve segmentation, forecasting, and trend identification.
• Apply machine learning and AI techniques to solve practical problems for internal and customer-facing use cases.
• Partner with Data Engineering to improve data quality, reliability, and accessibility of metrics.
• Communicate findings clearly so teams can make informed decisions without a statistics background.

Skills

SQL

Python

Experimentation

Communication

Tools

Snowflake

BigQuery

dbt

Job description

Hi, my name is Michael, Head of Data & Analytics at Customer.io , and I'm looking for a Senior Data Scientist to help our teams make better decisions using customer and product data.

You'll partner closely with Product, Marketing, and Customer Experience to evaluate product changes, design and analyze experiments, identify opportunities to improve the customer experience, and influence roadmap and business priorities. This is a hands-on role focused on analyzing behavior, building models, and turning data into clear, actionable direction.

This role is ideal for someone who enjoys solving ambiguous problems, working closely with stakeholders, and applying data science pragmatically to support product and business decisions. We're looking for someone with an ownership mindset and a bias for action who balances technical rigor with practical decision-making.

What we value

Ownership: You take initiative and drive analytical work from concept to implementation. You don't wait for perfect requirements - you help define the problem and move the work forward.

Curiosity: You naturally question assumptions and dig deeper into the "why" behind user behavior. You enjoy uncovering patterns in complex data and have the persistence to work through ambiguity and messy datasets.

Analytical Rigor: You bring a thoughtful, structured approach to analytics and decision-making. You know how to define meaningful measures of success, evaluate changes with rigor, and distinguish signal from noise in complex behavioral data so teams can act with confidence.

Communication: You can translate complex analytical concepts into clear recommendations for Product Managers, executives, and non-technical stakeholders.

Collaboration: You work as a true cross-functional partner, balancing analytical rigor with practical business needs. You build trust by making data approachable, actionable, and reliable.

What you'll do

• Analyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retention.
• Design experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuition.
• Build models and datasets that improve how teams segment customers, forecast outcomes, and identify trends.
• Apply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenarios.
• Partner with Data Engineering to improve the quality, reliability, and accessibility of core data and metrics.
• Communicate findings clearly and directly so teams can make informed decisions without needing a statistics background.

What we're looking for

• 5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environment.
• Strong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problems.
• Proficiency in SQL and Python for large-scale analysis, modeling, and exploration.
• Experience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plus.
• Strong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partners.
• An ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirements.

Why This Role

This role offers the opportunity to work on high-impact problems across the business while helping shape how data science and analytics evolve within the organization. You'll have the autonomy to explore meaningful questions, influence strategy, and help build a stronger data-informed culture.

We believe in transparency. Starting salary for this role is $140,000-$150,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail] .

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read -