Senior Data Integration Support Engineer — Remote (CST)

DBSync Inc; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

DBSync Inc. is seeking a Senior Support Engineer to provide technical support for Cloud Replication software and manage enterprise customers across the USA.

The ideal candidate has 5+ years in enterprise technical support, databases, CRM/ERP integrations, and cloud/on-prem environments, with the ability to troubleshoot complex issues and deliver excellent customer service during US Central Time business hours.

Qualifications

• 5+ years in technical support, software support, enterprise applications, or data integration.
• Strong SQL and database troubleshooting skills.
• Experience with Salesforce, Dynamics 365, or similar CRM/ERP systems.
• Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts.

Responsibilities

• Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions.
• Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases.
• Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues.
• Support databases, CRM platforms, ERP applications, and related enterprise systems.
• Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments.
• Collaborate with engineering, product, and implementation teams to resolve complex technical issues.
• Monitor replication jobs, logs, data flows, and system performance to identify root causes.
• Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides.
• Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients.
• Work with US-based customers during 8:00 AM–5:00 PM US Central Time.
• Coordinating with internal teams as needed.

Skills

SQL

Relational databases

CRM/ERP systems

Data integration

Cloud/On-prem infra

Customer management

Job description

DBSync Inc. is seeking a Senior Support Engineer to provide technical support for Cloud Replication software and manage enterprise customers across the USA.

The ideal candidate has 5+ years in enterprise technical support, databases, CRM/ERP integrations, and cloud/on-prem environments, with the ability to troubleshoot complex issues and deliver excellent customer service during US Central Time business hours.