Senior Data Center Technician Lead

Advanced Micro Devices, Inc.; Phoenix (AZ); On-site; USD 85,000 - 125,000; Full time

Job summary

Advanced Micro Devices, Inc. in Phoenix, AZ is seeking a Senior Data Center Technician Lead to guide a team of data center technicians, lead daily huddles, and manage ticket progress while remaining hands-on with servers.

This role bridges technical work and leadership, driving project updates and blockers to leadership. The ideal candidate will communicate clearly, manage multiple priorities, and mentor teammates as they grow into technical leadership roles within a fast-paced data center

Qualifications

• High school diploma or GED; college-level IT education preferred.
• College-level IT education preferred.
• CompTIA A+ or equivalent certification is preferred.
• Experience with PowerShell and Linux command-line environments.
• Experience managing technical tickets and guiding technicians on complex problems.

Responsibilities

• Lead daily team huddles to communicate priorities and ticket activity.
• Provide hands-on guidance to technicians troubleshooting server issues.
• Perform server break/fix activities and ticket work within the data center environment.
• Maintain visibility into the site's active ticket queue, blockers, and progress.
• Serve as a liaison between technicians, project managers, and management.
• Coordinate parts checkout and provide hands-on support to technicians.
• Provide daily roll call, huddle notes, and end-of-day ticket status updates.
• Within 30–90 days, learn team processes, systems, and the technical environment.
• Long term, act as a trusted higher-level technical resource for troubleshooting and communication.

Skills

Leadership

Communication

Troubleshooting

Ticketing

Server hardware

Organizational skills

Mentoring

Education

High school diploma or GED

College-level IT education

CompTIA A+ certification

Tools

PowerShell

Linux

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD.

At AMD, we believe technology has the power to solve the world's most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people rely on every day, innovation at AMD is shaping the future.

Whether you're designing next-gen processors, enabling AI breakthroughs, or bringing leading edge products to market, every role at AMD contributes to something bigger - technology that moves the world forward. Join us and, together, we'll advance your career.

THE ROLE:

We are looking for a Senior Data Center Technician Lead to join our VSEI Field Services team supporting client data center environments in the Phoenix, Arizona area. This is a hands-on technical lead opportunity for someone who enjoys solving complex server issues while also helping guide and support other technicians.

In this highly visible role, you will work alongside a team of data center technicians while serving as a key connection between the technical team, project managers, and leadership. You will lead daily huddles, help resolve technical blockers, maintain visibility into ticket and project status, and provide clear updates to leadership. You will also remain hands-on, working directly with servers and managing your own tickets.

This is an excellent opportunity for an experienced data center technician looking to expand beyond an individual contributor role, increase leadership exposure, and continue developing toward future technical leadership or management opportunities.

THE PERSON:

The ideal candidate is a strong communicator who is comfortable working with both hands-on technicians and leadership. You are organized, technically curious, collaborative, and able to maintain a big-picture view of site operations while also diving into technical issues when needed.

You thrive in a fast-paced data center environment, enjoy helping others work through technical challenges, and can quickly learn new systems and processes. You are comfortable taking ownership, communicating blockers and progress, and balancing your own workload while serving as a technical resource for the broader team.

KEY RESPONSIBILITIES:

• Lead daily team huddles to communicate priorities, ticket activity, operational changes, technical blockers, and other important site updates.
• Provide technical guidance and hands-on assistance to data center technicians troubleshooting server-related issues.
• Perform hands-on server troubleshooting, break/fix activities, and assigned ticket work within the data center environment.
• Maintain visibility into the site's active ticket queue, including status, blockers, and work progression.
• Serve as a liaison between technicians, project managers, and management to ensure information and operational updates are communicated effectively.
• Coordinate parts checkout and provide hands-on support to technicians working on server hardware.
• Provide daily roll call, huddle notes, and end-of-day ticket status updates.
• During the first 30 days, become familiar with team processes, systems, and the technical environment.
• Within the first 60 to 90 days, develop proficiency with administrative responsibilities, supported SKUs, and day-to-day technical support for the technician team.
• Long term, serve as a trusted higher-level technical resource who can assist technicians with troubleshooting and drive effective communication around site activities and ticket issues.

PREFERRED EXPERIENCE:

• Experience working in data center environments and supporting server hardware.
• Strong server break/fix, troubleshooting, and problem-analysis skills.
• Experience with server hardware installation, configuration, and server-side management.
• Working knowledge of PowerShell and Linux command-line environments.
• Knowledge of networking equipment and its use when troubleshooting technical issues.
• Experience managing technical tickets, identifying blockers, and communicating status and progress.
• Experience providing technical guidance or support to other technicians is preferred.

ACADEMIC CREDENTIALS:

• High school diploma or GED desired.
• College-level education in Information Technology, Computer Science, or a related technical discipline is preferred.
• CompTIA A+ or an equivalent technology certification is preferred.

LOCATION:

Phoenix, Arizona

This role supports client data center locations and follows a Sunday through Wednesday, 6:00 a.m. to 5:00 p.m. schedule, working four 10-hour days per week.

The position involves 25% to 50% travel, primarily between data centers within the local area. Travel outside the local area may occasionally be requested but is not mandatory.

This role is not eligible for visa sponsorship.

#LI-CS1

Benefits offered are described: AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants' needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD's "Responsible AI Policy" is available here.

This posting is for an existing vacancy.