Senior Data Center Technical Support Analyst at NTT DATA Services Baton Rouge, LA

NTT DATA Services; Baton Rouge (LA); On-site; USD 80,000 - 100,000; Full time

Job summary

NTT DATA Services is seeking a Senior Data Center Technical Support Analyst in Baton Rouge, Louisiana. This role includes ongoing systems administration support, troubleshooting hardware/software issues, and ensuring system reliability. Applicants should have at least six years of experience in designing application architectures for state or federal agencies, and familiarity with various industry standards. The position requires exceptional knowledge of systems software and networks. Join a forward-thinking organization committed to innovation.

Qualifications

• 6 years of experience designing application architectures required.
• Exceptional knowledge of processes and tools for system management.
• Must have knowledge of multiple enterprise software products.

Responsibilities

• Supports the installation and maintenance of hardware/software systems.
• Advises on programming tools, databases, and networks.
• Researches and recommends software packages for system architecture.

Skills

Designing application architectures for state and/or federal agencies

Designing application architectures with industry standards (MITA 3.5, HIPAA, NIST)

Knowledge of systems software/hardware, networks and operating systems

Knowledge of IBM Decision Center, IBM Decision Server, Software AG webMethods

Education

Undergraduate degree

Tools

Dell Nutanix

VMware ESXi

MS SQL Server

Job description

Senior Data Center Technical Support Analyst job at NTT DATA Services. Baton Rouge, LA.

Req ID: 309550

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Data Center Technical Support Analyst to join our team in Baton Rouge, Louisiana (US-LA), United States (US).

Role Summary

Provides ongoing systems administration support including installation, customization, maintenance and troubleshooting of hardware/software systems. Provides technical support and advises on the use of programming tools, database systems and networks. Provides support to address the availability and reliability issues on systems (Windows/Unix/Mainframe) across multiple locations. Evaluates and integrates new operating system versions, drivers and hardware. Operational responsibilities include remediation of daily incident tickets, system compliance responsibilities, system run enhancement testing and staging, policy/procedure enhancements and adherence, client contact coordination and operational recommendations. Monitors and tunes the system to achieve optimum performance levels in standalone and multi-tiered environments. Implements appropriate levels of system security. Prescribes system backup/disaster recovery procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components. Ensures 24x7 after-hour support.

Responsibilities

• Researches, evaluates, and recommends software packages in support of system architecture needs.
• Defines specifications and requirements for software package modification and customizations.
• Plans, coordinates, and manages installation, maintenance, and modification of software packages.
• Participates in software package performance, troubleshooting, and problem resolution.
• Provides coordination with software vendors.
• Provides requirements and advises for software packages to end users, administrators and technical support personnel for hardware and network design, documentation, troubleshooting, and technical training.
• Participates in establishing departmental policy with regard to data definition, data relationships, database design, database implementation, database operation, database security, and data accessibility.
• Performs database planning, administration, data standards, database security, and database documentation for software packages.
• Reviews the feasibility and advisability of proposed additions and modifications to the database.
• Installs and customizes software and hardware in order to manage, monitor, and otherwise support an enterprise system.
• Performs monitoring of network, hardware, and storage capacity, through the implementation of an inventory management system.
• Designs and implements integrations of software packages.
• Consults with software vendors to evaluate software and hardware for enterprise network management.
• Defines and manages the configuration of data on network software and hardware components.
• Monitors all attached devices in a complex LAN environment, such as workstations, servers, bridges, and multi-station access units, including analyzing performance, diagnosing performance problems, and performing load balancing.
• Understands large scale multi-tenant software products supporting multiple government agencies.
• Understands large scale software integrations of multiple software products.

Required Skills

• 6 years of designing application architectures for state and/or federal agencies required.
• 6 years of designing application architectures that include incorporating industry standards such as MITA 3.5, HIPAA, NIST, and other applicable standards required.
• Excellent knowledge of systems software/hardware, networks and operating systems.
• Exceptional knowledge of processes and tools utilized for system management, problem reporting, change management and support tools.
• Must have knowledge of one or more of the following products: IBM Decision Center, IBM Decision Server, Software AG webMethods, Broadcom/Software AG API Gateway.

Preferred Skills

• Undergraduate degree.
• Experience supporting on-prem data center and cloud for State and/or Federal agencies.
• Preferred knowledge of one or more of the following products: Dell Nutanix, Dell VxRail, VMware ESXi/vCenter/NSX/SRM, Microsoft Windows Server, RedHat Enterprise Linux, MS SQL Server, Nagios, NewRelic APM/Infrastructure/Browser, Octopus Deploy, Puppet, Splunk, Veracode.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Equal Opportunity Employer

NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .