Senior Data Center Support Services Technician

Oracle Corporation; Oregon; On-site; USD 39,000 - 79,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability insurance

Adoption assistance

401(k) Savings with company match

Paid time off and holidays

Parental leave

Job summary

Oracle is seeking a Datacenter Services Operations professional in the United States with 3–5+ years of experience. You will identify opportunities to upgrade server components, validate cabling, and monitor work in ticketing environments while mentoring technicians.

This role focuses on resiliency, reliability, and availability across data center environments. You will lead hardware maintenance, network configuration, and incident response within defined SLAs, ensuring SOPs and MOPs are

Qualifications

• Applicants read, write, and speak English.
• 3 to 5+ years of experience in related roles.

Responsibilities

• Datacenter operations: hardware maintenance and server component handling.
• Network configuration, installation, and augmentation guidance.
• Technical support and troubleshooting within SLAs, mentoring peers.
• Safety, security, compliance, and documentation adherence.
• Continuous improvement and collaboration with vendors and teams.

Skills

English language proficiency

3-5+ years experience

Job description

• Job Type Regular Employee


• Does this position require a security clearance? No


• Years 3 to 5+ years


• Visa / work permit sponsorship is not available for this position


• Applicants are required to read, write, and speak the following languages English

Job Description

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checking network environment build and connectivity is established. Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions. Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes. Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Responsibilities

Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
-Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
-Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
Datacenter Services Operations-Network Configuration, Installation, and Augmentation:
-Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
-Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
-Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance-Safety, Security, Compliance, and Documentation:
-Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
-Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
-Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
Continuous Improvement:
-Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
-Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
-Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership
-Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
-Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
-Ensures contractors and vendors deliver quality services and that all SLAs are being met.
-Contributes to quality assurance through process creation and training of less experienced peers.

Core Responsibilities
Planning & Execution:
-Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
Collaboration & Partnership:
-Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
Problem Solving:
-Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.
Continuous Learning:
-Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.
Continuous Improvement:
-Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Qualifications

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from $27.64 to $56.83 per hour; from: $57,500 to $118,200 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:

• 1. Medical, dental, and vision insurance, including expert medical opinion


• 2. Short term disability and long term disability


• 3. Life insurance and AD&D


• 4. Supplemental life insurance (Employee/Spouse/Child)


• 5. Health care and dependent care Flexible Spending Accounts


• 6. Pre-tax commuter and parking benefits


• 7. 401(k) Savings and Investment Plan with company match


• 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.


• 9. 11 paid holidays


• 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.


• 11. Paid parental leave


• 12. Adoption assistance


• 13. Employee Stock Purchase Plan


• 14. Financial planning and group legal


• 15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - OP4

About Us

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