Lead Data Center Support Services Technician

Oracle; Anthony, NM (NM); On-site; USD 66,200 - 132,400; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short term disability

Long term disability

Life insurance

401(k) Savings

Paid time off

Paid holidays

Parental leave

Employee stock purchase plan

Job summary

Oracle is seeking a Datacenter Services Operations leader to drive complex hardware and network support, escalation management, and continuous improvement across regions. You will mentor teams, govern change activities, and coordinate with engineering, capacity, networking, and security to optimize performance and reliability.

This role emphasizes standardizing SOPs/MOPs, leading cross-functional triage, and implementing durable design/process changes that reduce risk across the fleet.

Qualifications

• Disclaimers related to U.S. immunization/occupational health mandates and drug testing requirements.
• Salary range varies by location and organization policies.

Responsibilities

• Oversee lifecycle management for servers and components with minimal impact to critical workloads.
• Coach teams on power distribution and hardware interventions; ensure reliability and safety.
• Lead network planning, risk assessment, and governance for large-scale builds and migrations.
• Own escalation queue, conduct investigations, and document resolutions within SLAs.
• Ensure compliance with SOPs/MOPs, security controls, and audit trails.
• Drive post-incident reviews and enterprise-level RCAs to reduce risk.
• Mentor staff, influence staffing for on-call/peak events, and promote collaboration.
• Deliver complex work per project requirements and adapt to shifting priorities.
• Collaborate with engineering to improve observability and alert fidelity.

Skills

Leadership

Troubleshooting

Change management

SOPs/MOPs

Cross-functional collaboration

Job description

Job Description

Leads complex, data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

Responsibilities

Key Responsibilities

Datacenter Services Operations–Break/Fix and Hardware Maintenance

• Oversees lifecycle management for servers and components; sets standards for diagnosis, replacement, and performance validation without impacting critical workloads
• Coaches teams on advanced power distribution practices and complex hardware interventions; validates that work meets reliability, safety, and SLA objectives

Datacenter Services Operations–Network Configuration, Installation, and Augmentation

• Leads the planning, risk assessment, and execution governance for large-scale network builds and migrations; validates architecture, cabling, and end-to-end connectivity
• Defines acceptance criteria and sign-off gates for network changes; ensures interoperability and error-free integration with upstream and downstream systems

Technical Support and Trouble Shooting

• Owns the escalation queue and trend analysis; directs complex investigations, establishes fix-forward plans, and ensures high-quality documentation of resolutions within SLAs
• Shapes the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed

Safety and Compliance–Safety, Security, Compliance, and Documentation

• Governs adherence to SOPs/MOPs and site rules for all high-risk work; ensures alignment with physical security procedures, local regulations, and audit requirements; verifies functional testing of security controls
• Ensures comprehensive documentation, audit trails, and change records; prepares for and leads compliance reviews and remediations

Continuous Improvement

• Leads post-incident reviews and enterprise-level RCAs; socializes learnings and implements durable design/process changes that reduce risk across the fleet
• Partners with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity

Collaboration, Vendor Relations, and Leadership

• Mentors technicians and specialists; sets expectations for execution quality, safety, and customer focus; builds capability through training and coaching
• Influences staffing and readiness plans for on-call and peak events; models inclusive practices and cross-team collaboration

Core Responsibilities

Planning & Execution

Drives completion of complex and/or ambiguouswork areas in accordance with broad project requirements. Provides leadership to team members on shifting priorities and resources according to team needs.

Collaboration & Partnership

Collaborates across Lines of Business to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding ofbusiness, stakeholder, and/or customer needs to build partnerships within and outside of team.

Problem Solving

Proactively develops and shares procedures to identify and resolve complex issues, serving as the final non-managerial escalation point for the team. Collects and reviews data and/or information to troubleshoot the most complex errors.

Continuous Learning

Models continuous learning by actively seeking to expand knowledge and learning new skills and/or tools, and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to refine improve skills.

Continuous Improvement

Recommends, implements, and shares strategies to improve the efficiency and effectiveness of complex processes, protocols, and workflows for own and other teams.

Qualifications

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $31.83 - $63.65 per hour; from: $66,200 - $132,400 per year. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - OP5

About Us

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