Senior Data Center Site Support Lead

Oracle; Michigan; On-site; USD 120,000 - 252,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

401(k) plan

Life insurance

Job summary

Oracle US is seeking an IC3 Site Support Lead in Saline, Michigan, to oversee a dedicated onsite team delivering consistent site-support services aligned with Oracle standards.

The role partners with Facilities Operations, service teams, logistics and compliance to improve execution quality, maintain process discipline, and scale the site-support model for 24/7 operations. Candidates should have strong leadership and facilities coordination experience.

Qualifications

• Experience leading site-support staff in facilities or operations environments.
• Strong documentation and process discipline for audit-ready records.
• Proven ability to coordinate scheduling and vendor/visitor support.

Responsibilities

• Lead the onsite site-support team responsible for administrative coordination and workflow support.
• Provide leadership, coaching, and performance management for IC3 staff.
• Set expectations for service quality, responsiveness, and documentation accuracy.
• Oversee day-to-day support processes including scheduling, communications, and work orders.
• Ensure records, logs, and repositories are accurate and audit-ready.
• Allocate work and maintain coverage for priorities, meetings, and site events.
• Partner with Facilities Operations, logistics, and site leadership to align planning and readiness.
• Support planning meetings, outage coordination, and maintenance reviews.
• Oversee vendor and visitor support ensuring alignment with site procedures.
• Identify gaps and drive continuous improvement across the site-support model.
• Ensure disciplined use of CMMS, ServiceNow, and related systems.
• Support onboarding and development of site support personnel.
• Provide regular visibility on workload and improvement opportunities.
• Help scale the site-support function with campus growth.

Skills

Team leadership

Scheduling coordination

Documentation quality

Communication

Process discipline

Customer service

Problem solving

Education

Bachelor’s degree in Business/Operations/Facilities/Administration

Tools

CMMS

ServiceNow

Document management systems

Maintenance workflow tools

Job description

Oracle US is seeking an IC3 Site Support Lead in Saline, Michigan, to oversee a dedicated onsite team delivering consistent site-support services aligned with Oracle standards.

The role partners with Facilities Operations, service teams, logistics and compliance to improve execution quality, maintain process discipline, and scale the site-support model for 24/7 operations. Candidates should have strong leadership and facilities coordination experience.