Senior Data Center Facilities Specialist

CyrusOne; Wood Dale (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

CyrusOne is seeking a Senior Data Center Facilities Specialist to lead front-end coordination, governance, and performance oversight of facility operations. This role focuses on non hands-on activities, ensuring operational excellence through metrics, audits, and customer engagement.

Position is designated for CHI & NYM sites and requires strong communication and meticulous documentation. The role partners with Operations Engineering and vendors to manage maintenance, compliance, and incident

Qualifications

• Experience 7 to 10+ years of data center or building engineering experience.
• Proven ability to lead operational activities, manage vendor relationships, and support team development.
• Advanced PC skills including word processing, spreadsheets, and operational reporting tools.

Responsibilities

• Maintain site operational status including incidents and ongoing work activities.
• Own communications cadence to ensure timely updates to stakeholders and customers.
• Review dashboards to identify trends and drive follow-up actions with responsible teams.
• Manage open customer and internal service requests and ensure progress.
• Lead interior and exterior building assessments and coordinate corrective actions with Operations Engineering.
• Track planned maintenance and repair completion against schedules and standards.

Skills

Advanced PC skills

Communication skills

Project leadership

Organizational skills

Attention to detail

Tools

CMMS (Work Order Control)

Job description

The Senior Data Center Facilities Specialist is an administrative position responsible for leading front-end coordination, governance, and performance oversight of facility operations. This role ensures operational excellence by managing workflows, monitoring performance, auditing maintenance execution, owning RFC and MOP coordination, leading customer engagement, and driving compliance across site activities. This position does not perform hands‑on maintenance, equipment operation, or physical troubleshooting. All operational execution, including equipment manipulation or state changes, is performed by designated Operations Engineering personnel. This role is designated for CHI & NYM sites only.

Operational Coordination & Visibility (Daily)

• Maintain ownership of site operational status, including impaired equipment, active incidents, and ongoing work activities.
• Own internal and customer‑facing communications cadence to ensure consistent, timely communication.
• Ensure visibility into daily site activity (e.g., vendor presence, scheduled maintenance) and confirm required notifications have been distributed.
• Review system dashboards (BMS/EPMS, monitoring platforms) to identify trends or anomalies; drive follow‑up actions with responsible teams.
• Own resolution of open customer and internal service requests, ensuring progress and communication cadence.
• Lead interior and exterior building assessments (visual only) and direct Operations Engineering to execute corrective action.

Performance Monitoring & Compliance (Weekly)

• Own tracking of planned maintenance and repair completion against established schedules and standards.
• Own the PM audit program (e.g., JLL quarterly chiller PM); confirm thresholds and drive remediation when gaps are identified.
• Own work documentation quality at the site; drive correction with responsible teams.
• Review operational logs, reports, and documentation to ensure quality, accountability, and adherence to expectations.
• Drive coordination with planning, scheduling, and site leadership to execute against the annual maintenance plan.
• Own the site risk register; escalates to Chief Engineer and leadership.

Audit, Reporting & Data Integrity (Monthly)

• Own administrative audits of systems, records, and asset data to ensure accuracy and completeness.
• Own inventory reconciliation in coordination with operational teams; ensure documentation reflects current state.
• Own site performance metrics and KPI narrative; surface trends, gaps, and opportunities to leadership.
• Own regulatory, environmental, and operational documentation completeness and compliance.
• Lead site inspection readiness; coordinate reviews and represent the site in findings discussions.

Governance & Documentation (Quarterly & Ongoing)

• Own oversight of operational procedures and documentation (EOPs, SOPs, MOPs); ensure accuracy, version control, and accessibility.
• Own audit readiness; organize and provide required documentation for internal and external reviews.
• Own review of site drawings, escalation processes, and supporting materials for accuracy and alignment with operational standards.

Cross‑Functional Coordination & Communication

• Lead site coordination during incidents, maintenance activities, and procedural execution; own status updates to stakeholders and allow technical teams to remain focused on execution.
• Own RFC and MOP coordination with Operations Engineering and vendors, including leading MOP walks prior to execution for scheduled and project work (e.g., chiller replacement, sound wall, landscape).
• Own customer engagement cadence, including 52‑week planner reviews and MBR / QBR delivery for the site.
• Represent the site in change management and review forums (e.g., CAB, TPRM).

Planning & Readiness Support

• Own seasonal readiness activities and confirm completion in accordance with approved procedures.
• Lead pre‑event and holiday readiness planning through coordination and verification activities.
• Own compliance with regulatory and safety requirements; drive timely closure of any identified gaps.
• Lead alignment with internal teams (Operations, Service Delivery, EHS, vendors) for visibility and compliance.

Experience 7 to 10+ years of relevant experience in data center or building engineering, with demonstrated expertise at the master level. Proven ability to lead operational activities, manage vendor relationships, and support team development.

Required Skills Advanced PC skills including word processing, spreadsheet, and operational reporting tools. Ability to learn quickly and develop new product skills independently. Ability to lead multiple projects and shifting workloads in a fast‑paced environment. Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations. Strong organizational and coordination skills. High attention to detail in documentation and compliance tracking. Ability to synthesize operational data into actionable insights and recommendations for leadership. Effective communication across technical and non‑technical stakeholders, including customers. Proactive in identifying gaps and driving follow‑up actions to closure through appropriate teams.

Preferred

• Advanced working knowledge of Work Order Control procedures and Computerized Maintenance Management Systems (CMMS).
• Demonstrated experience managing subcontractor and vendor contracts, scope, and performance.
• Demonstrated experience owning key performance indicators in partnership with the Assistant or Chief Engineer.
• Demonstrated experience with capacity planning and reporting at the site level.
• Demonstrated experience presenting to customers, including planner reviews and MBR / QBR.

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

CyrusOne is proud to be recognized as a Top Work Place by USA Today.

Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth‑oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state‑of‑the‑art digital infrastructure solutions. With more than 50 high‑performance mission‑critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid‑cloud and multi‑cloud deployments offers customers colocation, hyperscale, and build‑to‑suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals.

CyrusOne data centers offer world‑class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands.

Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long‑term stability and strategic advantage at scale.

For more information, please visit cyrusone.com.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.