Critical Environments Operator II

CyrusOne; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan with company %

Generous paid time off

Job summary

CyrusOne is seeking a Facilities Operations professional to support 24/7/365 data center O&M tasks under the supervision of the Sr. Facility Manager.

You will help preserve critical load reliability while coordinating maintenance with contractors and vendors. The role emphasizes CMMS usage, adherence to SOPs, and safety compliance, with responsibilities across electrical, mechanical, and HVAC systems in tiered data center environments.

Qualifications

• 3 to 5 years in Data Center Operations & Maintenance or building engineering roles.
• Familiarity with Work Order Control procedures and CMMS.
• Experience with subcontractor and vendor contract management.
• Capacity planning and reporting experience.
• Able to use hand tools and test equipment; basic electrical/mechanical troubleshooting.

Responsibilities

• Support Sr. Facility Manager in daily O&M tasks within a 24/7/365 Data Center environment.
• Coordinate with contractors and vendors for safe and efficient maintenance work.
• Respond to building system alarms prioritizing critical load preservation and root cause analysis.
• Utilize CMMS to track maintenance work, labor hours, PMs, and tickets.
• Ensure compliance with company, government, and client policies and safety protocols.

Skills

Electrical & Mechanical

HVAC/R

Problem solving

Strong communication

PC skills

Education

Associate's degree in Electrical/Mechanical or facilities maintenance

Tools

CMMS

Visio

AutoCad

Job description

CyrusOne is a global enterprise data centre collocation provider, dedicated to increasing the availability and efficiency of our customers’ mission-critical business applications and safeguarding their data in our highly secure data centres. Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment.

What You Will Do:

• Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.
• This task is to see that contractors and vendors may safely arrive on site, access the facilities properly, be escorted to their work areas, work areas to be safed-off by appropriate lockout/Tagout and other safety precautions, with work teams debriefed and safely escorted off site.
• Receives OJT and other specialized training in areas of specialization.
• Provides equipment evaluations or suggestions for scope of work for outside contractors as needed.
• Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.
• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers and protecting the critical load.
• Performs duties to ensure that high standards of workmanship are being met. Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation, and EHS requirements and programs, as provided.

What We Are Looking For:

• 3 to 5 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Demonstrated desire to provide the highest levels of customer service Entry level skills in electrical, mechanical, HVAC/R disciplines.
• These skills may be acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experienced with subcontractor and vendor contract management.
• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experienced with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the apprentice level for Electrical and Mechanical Equipment and systems.
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem solving, decision-making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.
• Ability to manage multiple projects and shifting workloads in a fast-paced environment.
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
• Knowledge of Visio, AutoCad a plus.

Work Environment

Work Schedule: Day Shift with some weekend coverage. Shifts vary and include nights, weekends, and holidays to ensure 24/7 coverage.

Physical Demands

The position involves significant physical activity, including standing for extended periods, lifting up to 50 pounds, and frequent bending and climbing ladders.

Why Join Us?

• Be part of the rapidly growing data center industry powering the world’s digital infrastructure
• Collaborative environment focused on commitment, accountability, respect and excellence
• Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program
• Competitive pay, performance bonus, 401(k) retirement plan with company match
• Generous paid time off and holidays

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here. CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-crtical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.