Senior Data Center Facilities Specialist

CyrusOne; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

CyrusOne, a leading global data center provider, seeks a skilled Data Center Facilities Technician to join an Operations & Maintenance team in a 24/7/365 environment. The role supports maintenance and operations of critical data center systems, coordinating with contractors, and ensuring reliability of the critical load.

Ideal candidates will have journeyman level electrical/HVAC skills, strong communication, and the ability to adapt hours during emergencies.

Qualifications

• Demonstrated desire to provide the highest levels of customer service.
• Cheerful and enthusiastic attitude.
• Strong verbal and written communication skills.
• Good problem solving, decision-making skills.
• Strong PC skills including word processing and spreadsheets.
• Ability to learn quickly and develop new product skills independently.

Responsibilities

• Respond to building system alarms, with priority to preserve the critical load.
• Coordinate with contractors and vendors for maintenance and project work.
• Operate and maintain CMMS to track work orders and labor hours.
• Follow SOPs/MOPs/EOPs/MMRs for site operations and safety.

Skills

Customer service

Communication

Problem solving

Multitasking

Learning agility

Teamwork

Education

HVAC Journeyman/Master electrician

Tools

CMMS

Visio

AutoCAD

Microsoft Office

Job description

CyrusOne is a global enterprise data center collocation provider, dedicated to increasing the availability and efficiency of our customers’ mission‑critical business applications and safeguarding their data in our highly secure data centers. Under the direction of the Sr Facility Manager this role works as a team member in an Operations & Maintenance organization that provides a variety of O&M services within a 24/7/365 environment. Provides duties with constant awareness of the need to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying out maintenance and operations by performing the following duties personally or as a team member in a Data Center Operations & Maintenance environment. Technical Expectations and Essential Duties and Responsibilities include the following. (and other duties as assigned):

Technical Expectations and Essential Duties and Responsibilities

• Responsible to the Sr. Facility Manager for effectively completing assigned tasks in the Operations & Maintenance program of the Data Center as well as any non-DC space(s) assigned.
• Knows and understands the Owner’s building operations rules for the building(s) under his care and as provided by the DC Manager.
• Uses and teaches others to use the Computerized Maintenance Management system (CMMS) to track all maintenance work, labor hours, Preventative Maintenance work orders, and Reactive Work tickets.
• Use SOPS/MOPS/EOP’s/MMRs as appropriate for site operations and maintenance.
• Provides coordination with contractors and vendors as needed for the effective and safe accomplishment of maintenance and project work.
• Responds to building system alarms, with priority to first preserve the critical load, second minimize equipment or system damage, and third to participate in root cause analysis for prevention of further similar incidents.
• Provides equipment and system operational modifications, such as critical switching, lockout/Tagout, and safe working area set up so that specialty subcontractors may perform assigned or contracted duties while minimizing risk to workers, and protecting the critical load.
• Performs duties to ensure that high standards of workmanship are being met.
• Make sure that you are aware of and comply with Company, government and client policies, procedures and regulations as provided by the Sr. Facility Manager.
• Available for 24/7/365 work and emergency corrective maintenance or action activities.
• Complies with all Corporation, and EHS requirements and programs, as provided.

Minimum Requirements

• Demonstrated desire to provide the highest levels of customer service
• Cheerful and enthusiastic attitude
• Strong verbal and written communication skills
• Good problem solving, decision-making skills
• Strong PC skills including word processing and spreadsheets
• Ability to learn quickly and develop new product skills independently
• Ability to manage multiple projects and shifting workloads in a fast‑paced environment
• Knowledge of Visio, AutoCad a plus
• Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane

Education & Experience

• Journeyman level skills in electrical, mechanical, HVAC/R disciplines.
• These skills may be acquired by obtaining an associate’s degree or in an electrical or HVAC/R training program or from working in a technical facility maintenance position supporting data center operations.
• 7 to 10 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations & maintenance and/or building engineering roles.
• Familiarity and knowledge of Work Order Control procedures and Computerized Maintenance Management Systems.
• Experienced with subcontractor and vendor contract management.
• Experienced with managing key performance indicators as provided by Assistant or Chief Engineer.
• Experienced with capacity planning and reporting.
• Able to use hand tools, test equipment, and be knowledgeable of maintenance shop practices, with experience at the Journeyman level for Electrical and Mechanical Equipment and systems.
• Able to respond to equipment alarms, troubleshoot systems through graphic user interfaces on equipment and systems, and understand system operations adequately to be able stabilize system operations while specialized OEM technicians are called to the site.
• Must be able to use personal computers, with emphasis on Microsoft Word®, Excel® programs.
• Knowledge of Visio, AutoCad a plus.

Certificates, Licenses, Registrations

• HVAC , Journeyman or Master electrician

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team.

For more information, please visit cyrusone.com.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth‑oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state‑of‑the‑art digital infrastructure solutions. With more than 50 high‑performance mission‑critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne’s leading global platform of hybrid‑cloud and multi‑cloud deployments offers customers colocation, hyperscale, and build‑to‑suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals.

CyrusOne data centers offer world‑class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long‑term stability and strategic advantage at scale.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.