Senior Data Analyst — Call Center Insights & Dashboards

Cardinalhealth; Ohio; Hybrid; USD 81,000 - 116,000; Full time

Benefits offered by this job

Medical coverage

401k plan

Paid time off

HSA

Parental leave

Job summary

Cardinal Health is seeking an IT Service Center Operations Data Analyst to deliver high-value insights that improve performance, efficiency, and customer experience within Service Center operations. The role requires advanced SQL, Hive, Tableau, and Alteryx skills to produce scalable reporting, conduct deep-dive analytics, and support operational strategies.

The candidate will translate complex questions into structured analyses, build scalable data models, and communicate findings to executives

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 4-8 years of experience preferred.
• Expertise in SQL (complex queries, joins, CTEs, window functions).
• Hive and Hadoop-based environments experience preferred.
• Tableau dashboards, data modeling, and UX design experience.
• Alteryx workflows, data blending, and automation.

Responsibilities

• Applies advanced analytical methods to solve complex operational problems.
• Translates ambiguous questions into structured analytical approaches.
• Identifies trends, relationships, and root causes within large datasets.
• Builds efficient, scalable data models and workflows.
• Troubleshoots data quality issues and implements sustainable fixes.
• Communicates insights clearly to non-technical audiences.
• Crafts compelling visualizations and narratives that influence decisions.
• Partner with Operations, WFM, Technology, and project teams to deliver insights.

Skills

SQL

Hive

Tableau

Alteryx

Call center metrics

Data modeling

Storytelling

Communication

Education

Bachelor's degree or equivalent

Tools

Tableau

Hive

Hadoop

Alteryx

Genesys

Verint

Job description

Cardinal Health is seeking an IT Service Center Operations Data Analyst to deliver high-value insights that improve performance, efficiency, and customer experience within Service Center operations. The role requires advanced SQL, Hive, Tableau, and Alteryx skills to produce scalable reporting, conduct deep-dive analytics, and support operational strategies.

The candidate will translate complex questions into structured analyses, build scalable data models, and communicate findings to executives