Senior Data Analyst

Independence Pet Holdings, Inc.; Chicago (IL); Remote; USD 93,000 - 115,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Life insurance

Disability insurance

Parental leave (12+ weeks)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Retirement savings plan

Paid time off

Pet-friendly office

Job summary

Clarus is seeking a Senior Data Analyst to join the Analytics team as a strategic partner to Sales, Customer Success, Product, Finance, and other teams. You will bring together sales, CRM, customer, campaign, product usage data to create dashboards, forecasts, and actionable insights that improve pipeline visibility, retention, and product adoption.

The role is remote within the USA with preferred alignment to EST/CST time zones; US travel is required.

Qualifications

• Bachelor’s degree or higher in analytics, business, economics, statistics, finance, information systems, marketing, or related field.
• 5+ years of experience in sales analytics, revenue analytics, BI, customer analytics, marketing analytics, or a related role.

Responsibilities

• Gather reporting requirements and translate business questions into dashboards, reports, datasets, queries, metrics, and analytical models.
• Build, maintain, and improve dashboards and recurring reports using Power BI, Tableau, Excel, Zoho Analytics, or similar platforms.
• Create reusable datasets, SQL queries, and data models to improve consistency and reduce manual reporting.
• Establish and document KPI definitions, calculation logic, reporting assumptions, and data sources.
• Design reporting assets that are accurate, intuitive, scalable, and appropriate for operational and executive audiences.

Skills

SQL

Python

Forecasting

Data modeling

Dashboards

Business analytics

Education

Bachelor's degree or higher in analytics / related field

Tools

Power BI

Tableau

Zoho Analytics

Excel

Job description

Job Summary

Clarus is seeking an experienced, hands-on Senior Data Analyst to join the Analytics team. This individual will serve as a strategic analytical partner to Sales, Customer Success, Product, Finance, and teams across the organization to deliver analytical solutions. The Senior Data Analyst will bring together sales, CRM, customer, campaign, product usage, and engagement data to create reliable forecasts, dashboards, recurring reports, and actionable insights. The role will help Clarus improve pipeline visibility, commercial performance, customer retention, product adoption, and partner outcomes. This is an individual-contributor role with defined ownership and visibility. The successful candidate will be comfortable moving between detailed data analysis and high-level business recommendations. They will bring structure to ambiguous questions, identify opportunities without waiting to be asked, and communicate insights in a way that drives action.

Job Location

Remote – USA. Candidates in EST/CST time zones are strongly preferred. US travel required.

Main Responsibilities

• Gather reporting requirements and translate business questions into dashboards, reports, datasets, queries, metrics, and analytical models.
• Build, maintain, and improve dashboards and recurring reports using Power BI, Tableau, Excel, Zoho Analytics, or similar platforms.
• Create reusable datasets, SQL queries, and data models that improve consistency and reduce manual reporting.
• Establish and document KPI definitions, calculation logic, reporting assumptions, and data sources.
• Design reporting assets that are accurate, intuitive, scalable, and appropriate for both operational and executive audiences.
• Partner with Sales, Customer Success, Marketing, Product, Finance, and leadership to define analytical needs and improve decision-making.
• Balance recurring reporting responsibilities with ad hoc analysis and strategic initiatives.
• Evaluate lead management performance, including lead sources, routing, follow-up activity, aging, conversion, and pipeline leakage.
• Monitor sales activity, account performance, customer engagement, revenue trends, renewals, expansion, and churn.
• Analyze Sales performance drivers, growth trends, and areas of underperformance across accounts, customer segments, cohorts, channels, and external partners.
• Build and maintain customer health scoring methodologies, including risk signals, adoption indicators, monitoring engagement behavior, and recommended calls to action.
• Analyze the customer lifecycle across acquisition, activation, engagement, adoption, retention, renewal, expansion, and churn.
• Analyze user activity and product engagement to support Product decisions, Customer Success planning, and customer or partner reporting.
• Develop customer performance scorecards for account reviews, renewal planning, and internal and external QBRs.
• Analyze marketing campaign performance, including reach, engagement, lead quality, conversion, cohort performance, attribution, and downstream pipeline impact.
• Prepare executive-ready summaries, presentations, scorecards, and reporting packages for leadership meetings, QBRs, partner reviews, and planning sessions.
• Proactively identify gaps in data quality, reporting visibility, customer segmentation, and metric definitions.
• Drive adoption of dashboards, KPIs, scorecards, and reporting processes through documentation, training, and stakeholder engagement.

Basic Qualifications

• Bachelor’s degree or higher in analytics, business, economics, statistics, finance, information systems, marketing, or a related discipline, or equivalent professional experience.
• A strong record of success in sales analytics, revenue analytics, business intelligence, customer analytics, marketing analytics, or a related analytical role.
• 5+ years of relevant experience is preferred; with demonstrated industry knowledge, analytical ability, initiative, and business impact.
• Strong SQL and Python skills.
• Experience building business dashboards and reporting solutions in Power BI or Tableau.
• Experience with Zoho Analytics or another CRM-connected analytics platform.
• Experience analyzing CRM data, sales pipelines, funnels, customer activity, and commercial performance.
• Strong understanding of forecasting, segmentation, conversion, retention, renewal, churn, and customer lifecycle metrics.
• Ability to gather business requirements and translate them into clear analytical deliverables.
• Excellent written and verbal communication skills, including experience presenting findings to senior leaders and non-technical audiences.
• High attention to detail and a strong commitment to data accuracy, consistency, documentation, and reporting quality.

Preferred Qualifications

• Relevant experience in animal health, veterinary services, pet insurance, insurance, SaaS, fintech, health technology, or similar environment highly desired.
• Intellectually curious, resourceful, and motivated to understand how the business works.
• Takes initiative, identify needs early, and move work forward without waiting for detailed instructions.
• Comfortable operating in an evolving, high-growth environment.
• Can move easily between hands‑on analysis, stakeholder conversations, and executive-level communication.
• Able to manage deliverables while continuing to improve the underlying processes.
• Able to build trust by producing accurate work, communicating clearly, and following through on commitments.

Compensation

Chicago Base pay range: $100,458 – $125,574 per year

New York Base pay range: $109,509 - $136,990 per year

Nationwide Base pay range: $91,325 - $114,158 per year

This position is not eligible for an annual bonus.

Base pay is one part of a total rewards package that includes the benefits listed below.

Benefits

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)

Interview Technology Notice

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.

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Equal Opportunity

At IPH, we welcome and encourage applications from individuals with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Brands Operated by IPH

ASPCA Pet Health Insurance, Embrace, Felix, Figo, Independence American Insurance Company, Pets Best, PetHealth, PetPartners, PetPlace, and Pumpkin are all operated by Independence Pet Holdings (IPH).