Senior CX & Value Realization Consultant

Nice Ltd.; United States; On-site; USD 140,000 - 180,000; Full time

Job summary

NiCE is seeking a senior CX strategy consultant to own and deliver business case-driven engagements across CCaaS transformations. You’ll guide clients through value realization, design change strategies, and manage multi-product projects while building trusted advisor relationships.

The role demands strong analytical, presentation, and cross-functional leadership skills. Join a global, market-leading organization focused on value realization with opportunities across roles and locations.

Qualifications

• 8+ years of experience as a consultant in CX strategy, contact center transformation, software/CCaaS space.
• Proven success leading consulting engagements that deliver measurable business value through CX/QM/Analytics technology solutions.
• Strong understanding of CCaaS, analytics, Quality and modern AI CX capabilities.
• Highly analytical and data-driven, able to translate insights into actionable strategies.
• Intellectual curiosity with strong communication and organizational skills.
• Ability to create polished presentations using PowerPoint for different audiences.
• Familiarity with NICE Interaction Analytics, Nexidia, or comparable platforms is required.
• Hands-on experience with AI/LLMs to automate tasks is highly preferred.

Responsibilities

• Responsible for the successful delivery of business improvement projects with highly satisfied, reference-able clients and measurable business improvement.
• Discover, identify and create business cases for value of the product portfolio.
• Lead consulting projects to drive process improvement and adoption of NiCE solutions across the enterprise.
• Own and manage senior stakeholder relationships and ensure active participation and sponsorship.
• Manage consulting program with alignment to the product implementation program.
• Establish and monitor progress toward business success criteria for each product/BU.
• Map business case into action items and solution design.
• Align launch strategy with use case and value priorities.
• Secure buy-in from different stakeholders and push execution of actions.
• Provide input into technical project plans and overlay VRS activities.
• Single point of communication for business case activity and value realization.
• Hold all parties accountable to the plan; drive execution.
• Deliver advisory best practices in Project Management and consulting.
• Develop and present strategic recommendations for business impact via NiCE Solutions to executives.
• Develop repeat business opportunities via successful delivery and thought leadership.
• Independently perform financial and ROI analyses for the domain.

Skills

CX strategy

CCaaS transformations

Consulting leadership

AI / LLMs

Analysis & data-driven

Stakeholder management

Presentations (PowerPoint)

Cross-functional collaboration

Tools

NICE Interaction Analytics

Nexidia

PowerPoint

Analytics platforms

Job description

NiCE is seeking a senior CX strategy consultant to own and deliver business case-driven engagements across CCaaS transformations. You’ll guide clients through value realization, design change strategies, and manage multi-product projects while building trusted advisor relationships.

The role demands strong analytical, presentation, and cross-functional leadership skills. Join a global, market-leading organization focused on value realization with opportunities across roles and locations.